HP Hw6515 HP iPAQ hw6500 Mobile Messenger Series for the Cingular Network - Page 150

Phone, Using the, Phone Features.

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Phone For more information on using the Phone, refer to Chapter 5, "Using the Phone Features." Problem Solution Phone will not turn on. • Check to see if your SIM card is inserted in the HP iPAQ. • Be sure the battery in your HP iPAQ is charged. • If the HP iPAQ is powering on and the phone still does not turn on, contact your mobile phone service provider for help. I am unable to dial out or • Check to see if your SIM card is inserted in the HP iPAQ. receive incoming phone • Make sure your wireless connection to your mobile service calls. provider is turned on and your unit displays the appropriate signal strength. • Is the signal strength icon displaying a diminished number of vertical bars in the icon? If so, you may be in an area outside of the phone network. • If you still cannot dial out or receive phone calls, contact your mobile service provider for help. Phone cuts off in the middle of phone conversations. • Be sure the battery on your HP iPAQ is fully charged. • Is the signal strength icon displaying a diminished number of vertical bars in the icon? If so, you may be in an area outside of the phone network. Phone runs out of memory. HP iPAQ automatically manages the allocation of memory between storage and program memory. When memory is low, try the following: • Move data to a storage card. • Move e-mail attachments to a storage card. • Delete e-mail or files no longer needed. • In Internet Explorer options, delete all files and clear history. • Delete old or unnecessary files by tapping Start > Programs > File Explorer. Tap and hold the file, then from the pop-up menu, tap Delete. • Remove programs no longer used by tapping Start > Settings > System tab > Remove Programs. Tap the program to be removed and then tap Remove. • Clear program memory by tapping Start > Settings > System tab > Memory > Running Programs tab. Tap the programs to be cleared and then tap Stop. Troubleshooting 14-8

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Troubleshooting
14–8
Phone
For more information on using the Phone, refer to Chapter 5,
“Using the
Phone Features.”
Problem
Solution
Phone will not turn on.
•
Check to see if your SIM card is inserted in the HP iPAQ.
•
Be sure the battery in your HP iPAQ is charged.
•
If the HP iPAQ is powering on and the phone still does not
turn on, contact your mobile phone service provider for help.
I am unable to dial out or
receive incoming phone
calls.
•
Check to see if your SIM card is inserted in the HP iPAQ.
•
Make sure your wireless connection to your mobile service
provider is turned on and your unit displays the appropriate
signal strength.
•
Is the signal strength icon
displaying a diminished
number of vertical bars in the icon? If so, you may be in an
area outside of the phone network.
•
If you still cannot dial out or receive phone calls, contact
your mobile service provider for help.
Phone cuts off in the
middle of phone
conversations.
•
Be sure the battery on your HP iPAQ is fully charged.
•
Is the signal strength icon
displaying a diminished
number of vertical bars in the icon? If so, you may be in an
area outside of the phone network.
Phone runs out of memory.
HP iPAQ automatically manages the allocation of memory
between storage and program memory. When memory is low,
try the following:
•
Move data to a storage card.
•
Move e-mail attachments to a storage card.
•
Delete e-mail or files no longer needed.
•
In Internet Explorer options, delete all files and clear history.
•
Delete old or unnecessary files by tapping
Start >
Programs > File Explorer.
Tap and hold the file, then
from the pop-up menu, tap
Delete.
•
Remove programs no longer used by tapping
Start >
Settings > System
tab >
Remove Programs.
Tap the
program to be removed and then tap
Remove.
•
Clear program memory by tapping
Start > Settings >
System
tab >
Memory > Running Programs
tab. Tap
the programs to be cleared and then tap
Stop.