HP K850 User's Guide - Page 105

Obtaining HP telephone support, Before you call, HP Total Care phone numbers, NT Server 4.0.

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Page 105 highlights

Obtaining HP telephone support During the warranty period, you may obtain assistance from HP Total Care. Before you call To assist our HP Total Care Representatives to serve you better, prepare the following information before calling. 1. Print the printer configuration page. See Understanding and printing the configuration page for instructions on how to print this page. If the printer does not print, get the following information ready. ● Model number and serial number. (Check the back of the printer.) ● Printer model 2. Check the operating system that you are using, such as Windows 98 SE. 3. If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0. 4. Note how the printer is connected to your system, such as parallel, USB, or network. 5. Obtain the printer driver and version number of the printer software, such as HP Officejet Pro K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number. HP Total Care phone numbers In many locations, HP Total Care provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free. For the most current list of telephone support numbers, see www.hp.com/support. Country/Region Algeria Argentina Australia Austria Bahrain Belgium Brazil Telephone number 61 56 45 43 Buenos Aires: 54-11-4708-1600 Outside Buenos Aires: 0-800-555-5000 1300 721 147 Out-of-warranty: 1902 910 910 www.hp.com/support 17212049 Dutch: www.hp.com/support French: www.hp.com/support Outside Sao Paolo: 0-800-709-7751 ENWW Obtaining HP telephone support 97

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Obtaining HP telephone support
During the warranty period, you may obtain assistance from HP Total Care.
Before you call
To assist our HP Total Care Representatives to serve you better, prepare the following information
before calling.
1.
Print the printer configuration page. See
Understanding
and
printing
the
configuration
page
for
instructions on how to print this page. If the printer does not print, get the following information
ready.
●
Model number and serial number. (Check the back of the printer.)
●
Printer model
2.
Check the operating system that you are using, such as Windows 98 SE.
3.
If the printer is connected to the network, check the network operating system, such as Windows
NT Server 4.0.
4.
Note how the printer is connected to your system, such as parallel, USB, or network.
5.
Obtain the printer driver and version number of the printer software, such as HP Officejet Pro
K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer
settings or properties dialog box and click the About tab.)
6.
If you have a problem printing from a particular application, note the application and version
number.
HP Total Care phone numbers
In many locations, HP Total Care provides toll free telephone support during the warranty period.
However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see
www.hp.com/
support
.
Country/Region
Telephone number
Algeria
61 56 45 43
Argentina
Buenos Aires: 54–11–4708–1600
Outside Buenos Aires: 0-800-555-5000
Australia
1300 721 147
Out-of-warranty: 1902 910 910
Austria
www.hp.com/
support
Bahrain
17212049
Belgium
Dutch:
www.hp.com/
support
French:
www.hp.com/
support
Brazil
Outside Sao Paolo: 0–800-709–7751
ENWW
Obtaining HP telephone support
97