HP LaserJet MFP M139-M142 User Guide - Page 52

Jam locations, Experiencing frequent or recurring paper jams

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Jam locations Jams can occur at the following locations in the product. Feature 1 2 3 Description Internal areas Input tray Output bin NOTE: Jams can occur in more than one location. Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. Open the HP Embedded Web Server. See Access the Embedded Web Server (EWS). b. Click the System tab, and then click the Paper Setup page. c. Select the type of paper that is in the tray. d. Select the size of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer. See Print a cleaning page. 5. Print a configuration page to test the printer. a. If the printer is in Sleep mode (the Ready light is on but dim), press the Cancel button the printer. to wake up Jam locations 43

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Jam locations
Jams can occur at the following locations in the product.
Feature
Description
1
Internal areas
2
Input tray
3
Output bin
NOTE:
Jams can occur in more than one location.
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1.
If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2.
Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary.
a.
Open the HP Embedded Web Server. See
Access the Embedded Web Server (EWS)
.
b.
Click the
System
tab, and then click the
Paper Setup
page.
c.
Select the type of paper that is in the tray.
d.
Select the size of paper that is in the tray.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the printer. See
Print a cleaning page
.
5.
Print a configuration page to test the printer.
a.
If the printer is in Sleep mode (the Ready light is on but dim), press the Cancel button
to wake up
the printer.
Jam locations
43