HP LaserJet MFP M139-M142 User Guide - Page 70

Cannot connect more computers to the wireless printer

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a. If the printer is in Sleep mode (the Ready light is on but dim), press the Cancel button the printer. to wake up b. Press and hold the Start Copy/Resume button release the button. on the control panel for 5 seconds, and then 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Cannot connect more computers to the wireless printer If additional computers cannot connect to the wireless printer, try these solutions. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wi-Fi Direct users. 4. Turn off any third-party firewalls on your computer. 5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN Typically, you cannot connect to a VPN and other networks at the same time. Disconnect from the VPN, and then reconnect your printer and device to the same wireless network. The network does not appear in the wireless networks list If the network does not appear in the wireless networks list, try these solutions. ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning If the wireless network is not functioning, try these solutions. 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For macOS, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the router IP address. Cannot connect more computers to the wireless printer 61

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a.
If the printer is in Sleep mode (the Ready light is on but dim), press the Cancel button
to wake up
the printer.
b.
Press and hold the Start Copy/Resume button
on the control panel for 5 seconds, and then
release the button.
3.
Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
1.
Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within of the wireless access point.
2.
Make sure that the printer is turned on and in the ready state.
3.
Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4.
Turn off any third-party firewalls on your computer.
5.
Make sure that the wireless network is working correctly.
6.
Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
Disconnect from the VPN, and then reconnect your printer and device to the same wireless network.
The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1.
To verify if the network has lost communication, try connecting other devices to the network.
2.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer.
●
For Windows, click
Start
, click
Run
, type
cmd
, and then press
Enter
.
●
For macOS, go to
Applications
, then
Utilities
, and open
Terminal
.
b.
Type
ping
followed by the router IP address.
Cannot connect more computers to the wireless printer
61