HP LaserJet MFP M139-M142 User Guide - Page 64

Table 8-11, Blank No print, Black Banding defects

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Table 8-11 Blank page - No print Description Blank page - No print: The page is completely blank and contains no printed content. Sample Table 8-12 Black page Description Black page: The entire printed page is black. Sample Table 8-13 Banding defects Description Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Sample Possible solutions 1. Make sure that the cartridge is genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the problem persists, go to www.hp.com/support. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to www.hp.com/support. Possible solutions 1. Reprint the document. 2. Replace the cartridge. 3. Use a different paper type. 4. If the problem persists, go to www.hp.com/support. Troubleshoot print quality problems 55

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Table 8-11
Blank page — No print
Description
Sample
Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1.
Make sure that the cartridge is genuine
HP cartridges.
2.
Make sure that the cartridge is
installed correctly.
3.
Print with a different cartridge.
4.
Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5.
If the problem persists, go to
www.hp.com/
support
.
Table 8-12
Black page
Description
Sample
Possible solutions
Black page:
The entire printed page is black.
1.
Visually inspect the cartridge to check
for damage.
2.
Make sure that the cartridge is
installed correctly.
3.
Replace the cartridge
4.
If the problem persists, go to
www.hp.com/
support
.
Table 8-13
Banding defects
Description
Sample
Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of fill, not in text or sections with no
printed content.
1.
Reprint the document.
2.
Replace the cartridge.
3.
Use a different paper type.
4.
If the problem persists, go to
www.hp.com/
support
.
Troubleshoot print quality problems
55