HP Vectra XU 6/XXX HP Vectra XU6/150 PC - User’s Guide - Page 124

Hp Software Product License Agreement And Software &amp, Product Limited Warranty

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Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. For on-site service, the customer must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as the customer would use during normal operation. When service is being performed on-site, a representative of the customer must be present at all times. The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision. Obtaining Return Warranty Service When return warranty service applies, the product must be returned to a service facility designated by HP. Customer must enclose a copy of a document proving date of purchase. The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. HP SOFTWARE PRODUCT LICENSE AGREEMENT AND SOFTWARE & PRODUCT LIMITED WARRANTY The HP Software Product License Agreement and Product Limited Warranty shall govern all Software which is provided to you, the Customer, as part of the HP computer product. This HP Software Product Agreement and Product Limited Warranty shall supersede any non-HP software license or warranty terms which may be found in any documentation or other materials contained in the computer product packaging. CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE

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Response time for HP on-site service in an HP Service Travel Area is normally next business
day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the
HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third
business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide
Customer Support Travel information is available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the
participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or
service in an Excluded Travel Area are often available from HP, an authorized dealer, or
authorized distributor at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an on-site visit
or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information and
for maintaining a procedure external to the products for reconstruction of lost or altered files,
data, or programs.
For on-site service, the customer must provide: access to the product; adequate working space
and facilities within a reasonable distance of the product; access to and use of all information
and facilities determined necessary by HP to service the product; and operating supplies and
consumables such as the customer would use during normal operation.
When service is being performed on-site, a representative of the customer must be present at
all times. The customer must state if the product is being used in an environment which poses
a potential health hazard to repair personnel; HP or the servicing dealer may require that the
product be maintained by customer personnel under direct HP or dealer supervision.
Obtaining Return Warranty Service
When return warranty service applies, the product must be returned to a service facility
designated by HP. Customer must enclose a copy of a document proving date of purchase.
The customer shall prepay shipping charges (and shall pay all duty and taxes) for products
returned to HP for warranty service. HP shall pay for return of products to the customer except
for products returned to the customer from another country.
HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
HP SOFTWARE PRODUCT LICENSE AGREEMENT AND SOFTWARE &
PRODUCT LIMITED WARRANTY
The HP Software Product License Agreement and Product Limited Warranty shall govern all
Software which is provided to you, the Customer, as part of the HP computer product. This HP
Software Product Agreement and Product Limited Warranty shall supersede any non-HP
software license or warranty terms which may be found in any documentation or other
materials contained in the computer product packaging.
CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE
THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE
CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE