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Netgear MS70 User Manual - Page 135

Troubleshooting

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11 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router or satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. This chapter includes the following sections: • Quick tips • The router and satellite do not sync • Cannot log in to the router • Cannot access the Internet • Troubleshoot Internet browsing • Troubleshoot PPPoE • Troubleshoot WiFi connectivity • Troubleshoot your network using the ping utility 135

Section	Page
Contents	3
1. Overview	8
Router hardware and LED overview	9
Router hardware features	9
Router LED behavior	10
Satellite hardware and LED overview	11
Satellite hardware features	11
Satellite LED behavior	12
Router and satellite labels	12
Connect your router	13
Place your satellite	14
Sync your satellite with your router	14
2. Connect to the Network and Access the Router	16
Connect to the network	17
Connect to the network using a wired connection	17
Find and connect to the WiFi network	17
WiFi connection using WPS	17
Types of logins	18
Use a web browser to access the router	18
Automatic Internet Setup	18
Log in to the router	20
Install and manage your mesh system with the Nighthawk app	20
Change the language	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually set up the Internet connection	23
Specify an Internet connection without a login	23
Specify an Internet connection that uses a login	25
Specify IPv6 Internet connections	26
Requirements for entering IPv6 addresses	27
Use auto detect for an IPv6 Internet connection	27
Set up an IPv6 6to4 tunnel Internet connection	28
Set up an IPv6 pass-through Internet connection	30
Set up an IPv6 fixed Internet connection	30
Set up an IPv6 DHCP Internet connection	31
Set up an IPv6 PPPoE Internet connection	33
Use auto config for an IPv6 Internet connection	35
Set up an IPv6 6rd Internet connection	36
Manage the MTU size	38
MTU concepts	38
Change the MTU size	39
4. Control Access to the Internet	40
Activate and manage NETGEAR Armor using the Nighthawk app	41
Activate and manage Smart Parental Controls using the Nighthawk app	41
Network access control list	42
Enable the network access control list, set the access rule, and allow or block connected devices	43
Manage allowed devices currently not on the network	44
Manage blocked devices currently not on the network	46
Use keywords to block Internet sites	48
Block services from the Internet	49
Delete keywords from the blocked list	50
Prevent blocking on a trusted computer	51
Schedule when to block Internet sites and services	52
Set up security event email notifications	52
5. Optimize Performance	55
Use Dynamic QoS to optimize Internet traffic management	56
Enable Dynamic QoS	56
Enable or disable the automatic QoS database update	57
Manually update the dynamic QoS database	57
Improve network connections with Universal Plug and Play	58
6. Manage WiFi Settings	60
Change the WiFi password or the WiFi security	61
Add a WiFi network	62
Set up a guest WiFi network	63
Use the WPS wizard for WiFi connections	65
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio	66
Hide your mesh network’s SSID	67
Enable or disable fast roaming	68
Generate a new backhaul password	68
Enable or disable implicit beamforming	69
Enable or disable AX WiFi	70
Change the channel for a radio	71
Change the region of operation	72
Change the CTS/RTS threshold or preamble mode for a radio	72
7. Manage Network Settings	74
View or change the WAN settings	75
Set up a default DMZ server	76
Change the router’s device name	77
Change the LAN IP address settings	77
Specify the IP addresses that the router assigns	79
Disable the DHCP server feature in the router	80
Manage reserved LAN IP addresses	81
Reserve an IP address	81
Edit a reserved IP address	82
Delete a reserved IP address entry	82
Set the time zone manually	83
Change the NTP server	83
Set up the router as a WiFi access point	84
Set up a bridge for a port group or VLAN tag group	85
Set up a bridge for a port group	85
Set up a bridge for a VLAN tag group	86
Set up an IPTV port	87
Manage custom static routes	88
Set up a static route	89
Edit a static route	90
Delete a static route	91
8. Manage your Router and Satellite	92
Update the router and satellite firmware	93
Check for new firmware and update the router and satellite	93
Manually update the firmware	94
Manually update satellite firmware	94
Manually update router firmware	95
Manage the firmware update settings	96
Change the admin password	96
Enable admin password reset	97
Reset the admin password	98
Always use HTTPS to access the router	99
View information about the router, the Internet port, and WiFi settings	100
Display the statistics of the Internet port	100
Check the Internet connection status	102
View and manage logs of router activity	103
View devices currently on the mesh network	104
View the satellite status in the satellite web interface	105
Monitor Internet traffic	106
Set up and manage Dynamic DNS	107
Set up a new Dynamic DNS account	108
Use a DNS account that you already created	108
Change the Dynamic DNS settings	109
Manage the router configuration file	110
Back up the settings	110
Erase the settings on the router	111
Restore the settings	111
Return the router or satellite to its factory default settings	112
Use the Reset button	112
Erase the settings on the router	113
Connect to your router with Anywhere Access	113
9. Use OpenVPN to Access Your Network	115
About VPN connections	116
Enable OpenVPN service in the router	117
Install OpenVPN software on a VPN client	118
Install OpenVPN software on a Windows-based computer	118
Install OpenVPN software on a Mac computer	120
Install OpenVPN software on an iOS device	121
Install OpenVPN software on an Android device	122
LAN IP addressing in VPN networks	123
Use VPN to access your Internet service at home	123
Allow VPN client Internet access in the router	123
Block VPN client Internet access in the router	124
10. Manage Port Forwarding and Port Triggering	126
Manage port forwarding to a local server	127
Set up port forwarding to a local server	127
Add a custom port forwarding service	128
Change a port forwarding service	129
Delete a port forwarding entry	130
Application example: Make a local web server public	130
How the router implements the port forwarding rule	131
Port triggering	131
Add a port triggering service	132
Enable port triggering	133
Application example: Port triggering for Internet Relay Chat	133
11. Troubleshooting	135
Quick tips	136
Sequence to restart your network	136
WiFi settings	136
Network settings	136
The router and satellite do not sync	136
Cannot log in to the router	137
Cannot access the Internet	138
Troubleshoot Internet browsing	139
Troubleshoot PPPoE	140
Troubleshoot WiFi connectivity	140
Troubleshoot your network using the ping utility	141
Test the LAN path from a Windows-based computer to your router	141
Test the path from a Windows-based computer to a remote device	142
A. Supplemental Information	144
Factory settings	145
Factory settings for router model MR70	145
Factory settings for satellite model MS70	147
Technical specifications	148
Technical specifications for router model MR70	148