Oki MC770 MC770/780 User Guide - Troubleshooting - Page 2

This manual supports the following models. MC760fdn, MC760dn, MC770fdn, MC770dn, MC770x, MC780fdn, MC780dnf, MC780x, ES7460 MFP, ES7470 MFP, ES7470x MFP, ES7480x MFP, MPS3537mc, MPS4242mc, MPS4242mcf The illustrations of the machine used in this document may be different from what you actually see on your machine. Table of contents 1 Troubleshooting 4 When a Paper Jam Occurs 5 During Paper Jams 5 When a paper jam occurs in Tray 1, Multi-Purpose Tray (MPT 5 When Paper Jam Occurs Inside the Machine.......... 6 When an Error Remains After Removing Jammed Paper 8 Paper Jam on Both Sides of the Printer Unit 9 When Paper Jam Occurs in Tray 2/3/4 (Option).... 10 When Paper Jam Occurs in Inner Finisher (Option 11 When a Document is Jammed 12 When a Staple Jammed 14 When Staple Jam Occurs in Inner Finisher (Option 14 When Staple Jam Occurs in Offline Stapler (Option 14 TROUBLESHOOTING FOR THE HARDWARE 16 When This Screen Is Displayed 16 Messages Displayed on the Touch Panel..........17 TROUBLESHOOTING FOR PRINTING...20 Print Job Problems 20 Clearing print job errors 20 Cannot remember the document password for a Private Print job 21 Printing a document including many graphics takes time 21 Printer Driver Problems 21 Cannot print (port setting problems 21 Cannot print (SNMP Community Name problems) 21 Command line options not processed 22 Retrieval of printer configuration failed 22 Cannot change settings on the [Device Settings] tab 22 Network Connection Problems 22 Cannot print with the equipment (network connection problems 22 Cannot print with SMB print 23 Client Problems 23 Checking the client status 23 - 2 - Hardware Problems 24 Print jobs not output 24 TROUBLESHOOTING FOR COPYING ...25 Copying Problems 25 TROUBLESHOOTING for FAX 27 Troubleshooting 27 Error codes 27 Error messages 27 Transmission/reception trouble 28 Fax Specifications 29 TROUBLESHOOTING FOR SCANNING 30 Scanning Problems 30 Cannot E-mail my scans 30 Cannot find the data saved in the shared folder .... 30 TROUBLESHOOTING FOR e-Filing.......31 e-Filing Web Utility Problems 31 e-Filing Web Utility terminates the session 31 Numerous sub windows repeatedly appear........... 31 Displaying the items in the Contents Frame takes a long time 31 Error messages 31 TROUBLESHOOTING FOR NETWORK CONNECTIONS 33 Locating the Equipment in the Network 33 Cannot locate the equipment in the network ......... 33 Cannot locate the equipment with Local Discovery34 Equipment does not respond to ping command .... 35 LDAP Search and Authentication Problems ......35 Network shutdown occurs or touch panel disabled after LDAP search 35 LDAP authentication takes a long time 35 Printing Problems (Network Related 36 SMB print in a Windows operating system environment 36 Raw TCP or LPR print in a Windows operating system environment 36 IPP print in a Windows operating system environment 37 Novell print in a NetWare environment 37 Macintosh environment 38 Network Fax (N/W-Fax) Driver Problems...........38