Oki MC770 MC770/780 User Guide - Troubleshooting - Page 45

CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action 4321 Not authorized to perform printing in the specified The user has not been authorized to perform this operation. Ask your setting administrator. 4411 Image data generation failure Check if the file to be printed is broken. Perform printing again or use another 1 printer driver. 4412 Double-sign encoding error A double-sign encoding error occurred because the PDF file is encrypted in unsupported script. Printing the file in this function is impossible. 4611 Font download failure Since the available number of fonts is exceeded, the font cannot be registered. Delete at least one font. 4612 4613 Font download failure Font download failure Since there is no space in HDD, the font cannot be registered. Delete at least one font. 2 Since an error has occurred, the font cannot be registered. Perform downloading again or regenerate the font data first. 4621 Downloaded font deletion failure Check if the font to be deleted is registered. 4F10 Print failure If the error still persists after reattempting, turn the power OFF and then back ON. Then make another effort. If the error still persists, contact your service representative. Error codes on transmission and reception 3 Error Code Problem Description Corrective Action 0012 Original misfeed Remove the misfed original. 0013 Cover open Firmly close the open cover. 0020 Power interruption Check the power interruption report. 0030 Interruption by paper misfeeds during direct transmission Remove the misfed paper and reattempt the transmission. 4 0033 Polling Error Check polling options setup (Security Code, etc.), and check whether the polling document exists. 0042 Memory full Make sure that there is sufficient memory before making the call again. 0050 Line busy Reattempt the communications. 0053 00B0-00B5 00C0-00C4 00D0-00D2 Security Mismatch in Relay or Mail Box transmission Signal Error or Line Condition Error Confirm the remote party's Security Code, system password and your setup. Reattempt the communications. 5 00E8 HDD error Reattempt the communications. If the error still persists, contact your service representative. 00F0 Software failure Reattempt the communications. If the error still persists, contact your service representative. 00F1 1C10 Hardware noise System access abnormality Reattempt the communications. If the error still persists, contact your service representative. 6 Turn the power OFF and then back ON. Perform the problem job again. If the error still persists, contact your service representative. 1C11 Insufficient memory Complete any running jobs first before performing the job in error. If the error still persists, turn the power OFF and then back ON, and try again. 1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again. 1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again. 1C14 Invalid parameter If a template is being used, create it again. If the error still persists, turn the power OFF and then back ON, and try again. 7 1C15 Exceeding file capacity Ask your administrator to change the "Fragment Page Size" setting for the Internet Fax setting, or reduce the number of pages and try again. 1C30-1C33 Disk access error Complete any running jobs first before performing the job in error. If the error still persists, turn the power OFF and then back ON, and try again. 1C40 Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If the error still persists, contact your service representative. 1C60 Failed to process your job. Insufficient Storage space. Reduce the number of pages of the job in error and perform it again. Check whether the server or local disk has sufficient space in its disk capacity. - 45 -