Oki MC770 MC770/780 User Guide - Troubleshooting - Page 51

CHECKING THE EQUIPMENT STATUS WITH TopAccess

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2A72

Insufficient permission to access e-Filing box

using scan utility

Check if the user is authorized to perform this job.

Store to e-Filing

2B11

Job status failed

Turn the power OFF and then back ON. Try the problem job again. If the

error still persists, contact your service representative.

2B20

Failure to access file

Turn the power OFF and then back ON. Try the problem job again. If the

error still persists, contact your service representative.

2B30

Insufficient disk space

Delete unnecessary documents in e-Filing and try again.

2B31

Failure to access Electronic Filing

Turn the power OFF and then back ON. Retry the job in error. Delete the

specified e-Filing or folder and reset them. If the specified e-Filing or folder

cannot be deleted, contact your service representative.

2B50

Failure to process image

Turn the power OFF and then back ON. Try scanning again. If the error

still persists, contact your service representative.

2B51

Failure to process print image

Make sure that the Function List can be printed out. Try printing again. If

the error still persists, contact your service representative.

2B71

The storage period of e-Filing documents will

expire

Check whether any necessary documents are stored in e-Filing. The

documents will be deleted in a few days.

2B80

The HDD for storing e-Filing data is running out of

space.

Delete all unnecessary documents in e-Filing.

2B90

Insufficient memory



2BA0

Invalid box password specified

Make sure that the password is correct and try scanning again, or first

reset the password and then reattempt the scan. When this error occurs in

the printing of the data in e-Filing, do this with the administrator’s

password. If recovery is still not completed or in case of an invalid

password for the operation of other printing (opening the file, etc.), contact

your service representative.

2BA1

Incorrect paper size, color mode or resolution

This size, color mode or resolution is not supported by e-Filing. Please

check the paper size, color mode or resolution.

2BB0

Job canceled

The job was canceled.

2BB1

Power failure occurred

Make sure that the power cable is connected properly and is inserted

securely. Resend the job.

2BC0

System fatal error



2BD0

Power failure occurred during e-Filing restore

Make sure that the power cable is connected properly and is inserted

securely. Resend the job.

2BE0

Failure to obtain the machine parameters

Turn the power OFF and then back ON. Try scanning again.

2BF0

Reached the maximum number of pages

Reduce the number of pages of the job in error and perform the job again.

2BF1

Reached the maximum number of documents

Delete the documents from the boxes or folders.

2BF2

Reached the maximum number of folders

Delete the folders from the boxes.

Network Settings

2500

Syntax error, command unrecognized

Check whether the Terminal mail address and Destination mail address

are correct. Check whether the mail server is operating properly. Turn the

power OFF and then back ON. Try the problem job again.

2501

Syntax error in parameters or arguments

Check whether the Terminal mail address and Destination mail address

are correct. Check whether the mail server is operating properly. Turn the

power OFF and then back ON. Try the problem job again.

2503

Bad sequence of commands

Check whether the mail server is operating properly. Turn the power OFF

and then back ON. Try the problem job again. If the error still persists,

contact your service representative.

2504

Command parameter not implemented

Check whether the mail server is operating properly. Turn the power OFF

and then back ON. Try the problem job again. If the error still persists,

contact your service representative.

2550

Mailbox unavailable

Confirm that the destination Email addresses are correct. Check the

access privilege for the mailbox in the mail server.

2551

User not local

Confirm that the destination Email addresses are correct. Check whether

the mail server is operating properly.

Error Code

Problem Description

Corrective Action

Section	Page
Table of contents	2
Troubleshooting	4
When a Paper Jam Occurs	5
During Paper Jams	5
When a paper jam occurs in Tray 1, Multi-Purpose Tray (MPT)	5
When Paper Jam Occurs Inside the Machine	6
When an Error Remains After Removing Jammed Paper	8
Paper Jam on Both Sides of the Printer Unit	9
When Paper Jam Occurs in Tray 2/3/4 (Option)	10
When Paper Jam Occurs in Inner Finisher (Option)	11
When a Document is Jammed	12
When a Staple Jammed	14
When Staple Jam Occurs in Inner Finisher (Option)	14
When Staple Jam Occurs in Offline Stapler (Option)	14
TROUBLESHOOTING FOR THE HARDWARE	16
When This Screen Is Displayed	16
Messages Displayed on the Touch Panel	17
TROUBLESHOOTING FOR PRINTING	20
Print Job Problems	20
Clearing print job errors	20
Cannot remember the document password for a Private Print job	21
Printing a document including many graphics takes time	21
Printer Driver Problems	21
Cannot print (port setting problems)	21
Cannot print (SNMP Community Name problems)	21
Command line options not processed	22
Retrieval of printer configuration failed	22
Cannot change settings on the [Device Settings] tab	22
Network Connection Problems	22
Cannot print with the equipment (network connection problems)	22
Cannot print with SMB print	23
Client Problems	23
Checking the client status	23
Hardware Problems	24
Print jobs not output	24
TROUBLESHOOTING FOR COPYING	25
Copying Problems	25
TROUBLESHOOTING for FAX	27
Troubleshooting	27
Error codes	27
Error messages	27
Transmission/reception trouble	28
Fax Specifications	29
TROUBLESHOOTING FOR SCANNING	30
Scanning Problems	30
Cannot E-mail my scans	30
Cannot find the data saved in the shared folder	30
TROUBLESHOOTING FOR e-Filing	31
e-Filing Web Utility Problems	31
e-Filing Web Utility terminates the session	31
Numerous sub windows repeatedly appear	31
Displaying the items in the Contents Frame takes a long time	31
Error messages	31
TROUBLESHOOTING FOR NETWORK CONNECTIONS	33
Locating the Equipment in the Network	33
Cannot locate the equipment in the network	33
Cannot locate the equipment with Local Discovery	34
Equipment does not respond to ping command	35
LDAP Search and Authentication Problems	35
Network shutdown occurs or touch panel disabled after LDAP search	35
LDAP authentication takes a long time	35
Printing Problems (Network Related)	36
SMB print in a Windows operating system environment	36
Raw TCP or LPR print in a Windows operating system environment	36
IPP print in a Windows operating system environment	37
Novell print in a NetWare environment	37
Macintosh environment	38
Network Fax (N/W-Fax) Driver Problems	38
N/W-Fax Driver Installation Error Messages	38
N/W-Fax Driver General Errors	39
Wireless LAN Problems	40
Client Software Authentication Problems	40
Cannot log in using client software	41
CHECKING THE EQUIPMENT STATUS WITH TopAccess	42
Hardware Status Icons on TopAccess [Device] Tab	42
Error Messages	43
Error Codes	44
Error codes on print jobs	44
Error codes on transmission and reception	45
Error codes on scan jobs	48
Maintenance	53
Replacing Consumables / Maintenance Units	54
Replacing the Toner Cartridge	54
Replacing the Image Drum Cartridge	57
Replacing the Fuser Unit	61
Replacing the Belt Unit	62
Replacing the Inner Finisher Cartridge	65
Replacing the Offline Stapler Cartridge	66
Maintenance	67
Cleaning the Surface of the Machine	67
Cleaning the platen (glass surface)	67
Clean the document transporting roller and document holding roller	68
Clean the feed roller	69
When cleaning the tray	69
When cleaning the Multi-Purpose tray	69
Clean the LED heads	70
Moving or Transporting the Machine	72
Moving the Machine	72
For the equipment with additional tray units installed	72
Transporting the Machine	73
Appendix	75
Battery Disposal	76

Oki MC770 MC770/780 User Guide - Troubleshooting - Page 51

CHECKING THE EQUIPMENT STATUS WITH TopAccess, Store to e-Filing, Network Settings

Page 51 highlights