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Oki MC770 MC770/780 User Guide - Troubleshooting - Page 4

Troubleshooting

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1 1 Troubleshooting 2 When a Paper Jam Occurs P.5 TROUBLESHOOTING FOR THE HARDWARE P.16 3 TROUBLESHOOTING FOR PRINTING P.20 TROUBLESHOOTING FOR COPYING P.25 TROUBLESHOOTING for FAX P.27 TROUBLESHOOTING FOR SCANNING P.30 4 TROUBLESHOOTING FOR e-Filing P.31 TROUBLESHOOTING FOR NETWORK CONNECTIONS P.33 CHECKING THE EQUIPMENT STATUS WITH TopAccess P.42

Section	Page
Table of contents	2
Troubleshooting	4
When a Paper Jam Occurs	5
During Paper Jams	5
When a paper jam occurs in Tray 1, Multi-Purpose Tray (MPT)	5
When Paper Jam Occurs Inside the Machine	6
When an Error Remains After Removing Jammed Paper	8
Paper Jam on Both Sides of the Printer Unit	9
When Paper Jam Occurs in Tray 2/3/4 (Option)	10
When Paper Jam Occurs in Inner Finisher (Option)	11
When a Document is Jammed	12
When a Staple Jammed	14
When Staple Jam Occurs in Inner Finisher (Option)	14
When Staple Jam Occurs in Offline Stapler (Option)	14
TROUBLESHOOTING FOR THE HARDWARE	16
When This Screen Is Displayed	16
Messages Displayed on the Touch Panel	17
TROUBLESHOOTING FOR PRINTING	20
Print Job Problems	20
Clearing print job errors	20
Cannot remember the document password for a Private Print job	21
Printing a document including many graphics takes time	21
Printer Driver Problems	21
Cannot print (port setting problems)	21
Cannot print (SNMP Community Name problems)	21
Command line options not processed	22
Retrieval of printer configuration failed	22
Cannot change settings on the [Device Settings] tab	22
Network Connection Problems	22
Cannot print with the equipment (network connection problems)	22
Cannot print with SMB print	23
Client Problems	23
Checking the client status	23
Hardware Problems	24
Print jobs not output	24
TROUBLESHOOTING FOR COPYING	25
Copying Problems	25
TROUBLESHOOTING for FAX	27
Troubleshooting	27
Error codes	27
Error messages	27
Transmission/reception trouble	28
Fax Specifications	29
TROUBLESHOOTING FOR SCANNING	30
Scanning Problems	30
Cannot E-mail my scans	30
Cannot find the data saved in the shared folder	30
TROUBLESHOOTING FOR e-Filing	31
e-Filing Web Utility Problems	31
e-Filing Web Utility terminates the session	31
Numerous sub windows repeatedly appear	31
Displaying the items in the Contents Frame takes a long time	31
Error messages	31
TROUBLESHOOTING FOR NETWORK CONNECTIONS	33
Locating the Equipment in the Network	33
Cannot locate the equipment in the network	33
Cannot locate the equipment with Local Discovery	34
Equipment does not respond to ping command	35
LDAP Search and Authentication Problems	35
Network shutdown occurs or touch panel disabled after LDAP search	35
LDAP authentication takes a long time	35
Printing Problems (Network Related)	36
SMB print in a Windows operating system environment	36
Raw TCP or LPR print in a Windows operating system environment	36
IPP print in a Windows operating system environment	37
Novell print in a NetWare environment	37
Macintosh environment	38
Network Fax (N/W-Fax) Driver Problems	38
N/W-Fax Driver Installation Error Messages	38
N/W-Fax Driver General Errors	39
Wireless LAN Problems	40
Client Software Authentication Problems	40
Cannot log in using client software	41
CHECKING THE EQUIPMENT STATUS WITH TopAccess	42
Hardware Status Icons on TopAccess [Device] Tab	42
Error Messages	43
Error Codes	44
Error codes on print jobs	44
Error codes on transmission and reception	45
Error codes on scan jobs	48
Maintenance	53
Replacing Consumables / Maintenance Units	54
Replacing the Toner Cartridge	54
Replacing the Image Drum Cartridge	57
Replacing the Fuser Unit	61
Replacing the Belt Unit	62
Replacing the Inner Finisher Cartridge	65
Replacing the Offline Stapler Cartridge	66
Maintenance	67
Cleaning the Surface of the Machine	67
Cleaning the platen (glass surface)	67
Clean the document transporting roller and document holding roller	68
Clean the feed roller	69
When cleaning the tray	69
When cleaning the Multi-Purpose tray	69
Clean the LED heads	70
Moving or Transporting the Machine	72
Moving the Machine	72
For the equipment with additional tray units installed	72
Transporting the Machine	73
Appendix	75
Battery Disposal	76