Oki MC770 MC770/780 User Guide - Troubleshooting - Page 43

Error Messages, Staples Empty, Call for Service

Page 43 highlights

Staples Empty This icon indicates no staples are left in the Finisher. Call for Service CHECKING THE EQUIPMENT STATUS WITH TopAccess 1 2 Contact your dealer to have the equipment inspected. Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Cover Open - Please Close Cover. Close the front cover. 3 Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover. Transfer/Transport unit Cover Open - Please Close Cover. Close the transfer/transport unit. Bypass Cover Open - Please Close Cover. Close the bypass cover. Exit Cover Open - Please Close Cover. Close the exit cover. Toner Cover Open - Please Close Cover. Close the toner cover. Platen Cover Open - Please Close Cover. Close the platen cover. Tray 1 Open - Please Close Tray 1. Close the tray. 4 Tray 2 Open - Please Close Tray 2. Close the tray. Tray 3 Open - Please Close Tray 3. Close the tray. Tray 4 Open - Please Close Tray 4. Close the tray. Automatic Duplexing Unit Cover Open - Please Close Cover. Close the automatic duplexing unit cover. Stacker Paper Full - Please Remove Paper. Remove the paper from the stacker. Upper Tray Paper Full - Please Remove Paper. Remove the paper from the stacker. Paper Empty in Tray 1 - Please Add Paper. Set the paper in the tray. 5 Paper Empty in Tray 2 - Please Add Paper. Set the paper in the tray. Paper Empty in Tray 3 - Please Add Paper. Set the paper in the tray. Paper Empty in Tray 4 - Please Add Paper. Set the paper in the tray. Paper Misfeed in Job Separator - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. Paper Insertion Misfeed - Please Clear Paper Path. Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper. 6 Refer to the guidance on the touch panel to remove misfed paper. Paper Misfeed in Finisher - Please Clear Paper Path. Remove the misfed paper from the Finisher.  P.11 "When Paper Jam Occurs in Inner Finisher (Option)" Staple Empty - Please Set Staple Cartridge Refill the Finisher staples. Open the front cover, and clean the slit glass. Clean the slit glass. Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle. Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner.  P.55 "Replace the Toner Cartridges" 7 Cyan Toner Empty - Please Install New Toner Cartridge. Replace the cyan toner.  P.55 "Replace the Toner Cartridges" Magenta Toner Empty - Please Install New Toner Cartridge. Replace the magenta toner.  P.55 "Replace the Toner Cartridges" Yellow Toner Empty - Please Install New Toner Cartridge. Replace the yellow toner.  P.55 "Replace the Toner Cartridges" Black Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. Cyan Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. - 43 -

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79

CHECKING THE EQUIPMENT STATUS WITH TopAccess
- 43 -
2
1
3
4
5
6
7
Staples Empty
This icon indicates no staples are left in the Finisher.
Call for Service
Contact your dealer to have the equipment inspected.
Error Messages
When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
TopAccess Message
Corrective Action
Cover Open - Please Close Cover.
Close the front cover.
Paper Feeding Cover Open - Please Close Cover.
Close the paper feeder cover.
Transfer/Transport unit Cover Open - Please Close Cover.
Close the transfer/transport unit.
Bypass Cover Open - Please Close Cover.
Close the bypass cover.
Exit Cover Open - Please Close Cover.
Close the exit cover.
Toner Cover Open - Please Close Cover.
Close the toner cover.
Platen Cover Open - Please Close Cover.
Close the platen cover.
Tray 1 Open - Please Close Tray 1.
Close the tray.
Tray 2 Open - Please Close Tray 2.
Close the tray.
Tray 3 Open - Please Close Tray 3.
Close the tray.
Tray 4 Open - Please Close Tray 4.
Close the tray.
Automatic Duplexing Unit Cover Open - Please Close Cover.
Close the automatic duplexing unit cover.
Stacker Paper Full - Please Remove Paper.
Remove the paper from the stacker.
Upper Tray Paper Full - Please Remove Paper.
Remove the paper from the stacker.
Paper Empty in Tray 1 - Please Add Paper.
Set the paper in the tray.
Paper Empty in Tray 2 - Please Add Paper.
Set the paper in the tray.
Paper Empty in Tray 3 - Please Add Paper.
Set the paper in the tray.
Paper Empty in Tray 4 - Please Add Paper.
Set the paper in the tray.
Paper Misfeed in Job Separator - Please Clear Paper Path.
Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Path.
Refer to the guidance on the touch panel to remove misfed paper.
Paper Insertion Misfeed - Please Clear Paper Path.
Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Printer - Please Clear Paper Path.
Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Finisher - Please Clear Paper Path.
Remove the misfed paper from the Finisher.
P.11 "When Paper Jam Occurs in Inner Finisher (Option)"
Staple Empty - Please Set Staple Cartridge
Refill the Finisher staples.
Open the front cover, and clean the slit glass.
Clean the slit glass.
Toner Not Recognized - Please Check Toner.
Check and adjust the toner bottle.
Black Toner Empty - Please Install New Toner Cartridge.
Replace the black toner.
P.55 "Replace the Toner Cartridges"
Cyan Toner Empty - Please Install New Toner Cartridge.
Replace the cyan toner.
P.55 "Replace the Toner Cartridges"
Magenta Toner Empty - Please Install New Toner Cartridge.
Replace the magenta toner.
P.55 "Replace the Toner Cartridges"
Yellow Toner Empty - Please Install New Toner Cartridge.
Replace the yellow toner.
P.55 "Replace the Toner Cartridges"
Black Toner Near Empty - Please Prepare New Toner Cartridge.
Prepare the new toner cartridge.
Cyan Toner Near Empty - Please Prepare New Toner Cartridge.
Prepare the new toner cartridge.