Oki MC770 MC770/780 User Guide - Troubleshooting - Page 50

CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Store to USB 1 2E10, 2E12, 2E13 Wrong Job status Turn the power OFF and then back ON. Try the problem job again. If the error still persists, contact your service representative. 2E11 Not enough memory Wait for a while and try again. If the error still persists, turn the power OFF and then back ON, and make another effort. 2E14 Invalid parameter specified If you are using a template, create it again. If the error still persists, turn the power OFF and then back ON, and then try again. 2E15 Document size exceeded limit or maximum size Divide the file into several files, or reattempt in a single-page format. Failure to create directory 2 2E30 Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space, and then try again. If more than one job is performed simultaneously, the error may occur because the disk temporarily runs out of space. In this case, wait for a while and try again. If the error still persists, turn the power OFF and then back ON, and make another effort. Failure to create file 2E31, 2E33 3 Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space, and then try again. If more than one job is performed simultaneously, the error may occur because the disk temporarily runs out of space. In this case, wait for a while and try again. If the error still persists, turn the power OFF and then back ON, and make another effort. 2E32 Failure to delete file Turn the power OFF and then back ON. Try the problem job again. If the error still persists, contact your service representative. 2E40 Failure to convert image file format 4 2E43 Encryption error Failure to create a file This error occurs when conversion to a highly compressed PDF format fails. Do the scanning again. If the error still persists, Use the normal PDF format. When this error occurs in conversion other than to a highly compressed PDF format, turn the power OFF and then back ON. Then try to scan again. If the error still persists, contact your service representative. If the error still persists after reattempting, turn the power OFF and then back ON. Then make another effort. 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed. Configure the encryption settings and try again. To create an unencrypted file, consult the administrator. Failure in making meta data Make sure that the template setting is correct, and do the scanning again. 2E45 If the error still persists, turn the power OFF and then back ON, and then try again. 5 2E65 There are too many documents in the folder. Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again. 2E66 Failed to process your job. Insufficient Storage space. Reduce the number of pages of the problem job and try again. Check whether the server or local disk has sufficient space in its capacity. 2EC0 Job canceled The job was canceled. 2EC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely. Resend the job. 6 Remote Scan, WS Scan, File Downloader 2A20 Failure to acquire resource Reattempt the problem job. If the error still persists, turn the power OFF and then back ON, and make another effort. 2A31 WS Scan function is not available Check if the WS Scan function is enabled. If not, change it to "enabled". 2A40 System fatal error Turn the power OFF and then back ON. Try scanning again. 2A50 Job canceled. The job was canceled. 2A51 Power failure occurred 7 Authentication for WS Scan failed 2A60 Make sure that the power cable is connected properly and is inserted securely. Resend the job. When Fax & Scan of Windows is used with the WIA driver, check if the user name for the login is registered. When the control panel or EWB of the equipment is used, check if the user name for the login is registered. 2A70 Insufficient permission to execute Remote Scan Check if the user is authorized to perform this job. 2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job. - 50 -