Oki MC770 MC770/780 User Guide - Troubleshooting - Page 37

IPP print in a Windows operating system environment, Novell print in a NetWare environment

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TROUBLESHOOTING FOR NETWORK CONNECTIONS No Check... Yes No Corrective Action 5 Is the Raw TCP or LPR port configured with the correct Next Step IP address?   Refer to the Basic Guide to configure the proper port. 6 Can you print to the equipment? See the following section to fix the problem: 1 End   P.22 "Cannot print with the equipment (network connection problems)" IPP print in a Windows operating system environment No. Check... 1 Are the IP address properties correctly set? 2 Is the HTTP server on the equipment enabled? 3 Is the IPP print correctly set? 4 Were the proper printer drivers installed? 5 Is the IPP port configured with the correct URL? 6 Can you print to the equipment? 2 Yes No Corrective Action Next Step   Set up the IP address correctly. Next Step   Enable the HTTP server in the HTTP Network Service. Next Step   Set up the IPP print service correctly. Next Step   Refer to the Basic Guide to install the proper printer drivers. 3 Next Step   Refer to the Basic Guide to configure the proper port. See the following section to fix the problem: End   P.22 "Cannot print with the equipment (network connection problems)" 4 Novell print in a NetWare environment No. Check... Yes No Corrective Action 1 Are the IPX/SPX protocols enabled? Is the correct frame Next Step type selected?   Set up the IPX/SPX correctly. 5 2 If applicable, did you successfully set up queue-based print? Next Step   Set up the NetWare server properly. 3 Did you configure the equipment for a NetWare connection? Next Step   Set up the NetWare network settings correctly. 4 Did you configure the equipment for NetWare print service? Next Step   Set up the NetWare print service correctly. 5 Were the proper printer drivers installed? 6 Is the IPP port configured with the correct URL? Next Step   Refer to the Basic Guide to install the proper printer drivers. 6 Next Step   Refer to the Basic Guide to configure the proper port. 7 Can you see the equipment in Windows Network Neighborhood? Next Step   Check that the SMB protocol is enabled in the client computers. 8 Can you print to the equipment? See the following section to fix the problem. End   P.22 "Cannot print with the equipment (network connection problems)" 7 - 37 -

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TROUBLESHOOTING FOR NETWORK CONNECTIONS
- 37 -
2
1
3
4
5
6
7
IPP print in a Windows operating system environment
Novell print in a NetWare environment
5
Is the Raw TCP or LPR port configured with the correct
IP address?
Next Step
Refer to the
Basic Guide
to configure the proper port.
6
Can you print to the equipment?
End
See the following section to fix the problem:
P.22 "Cannot print with the equipment (network
connection problems)"
No.
Check...
Yes
No
Corrective Action
1
Are the IP address properties correctly set?
Next Step
Set up the IP address correctly.
2
Is the HTTP server on the equipment enabled?
Next Step
Enable the HTTP server in the HTTP Network Service.
3
Is the IPP print correctly set?
Next Step
Set up the IPP print service correctly.
4
Were the proper printer drivers installed?
Next Step
Refer to the
Basic Guide
to install the proper printer
drivers.
5
Is the IPP port configured with the correct URL?
Next Step
Refer to the
Basic Guide
to configure the proper port.
6
Can you print to the equipment?
End
See the following section to fix the problem:
P.22 "Cannot print with the equipment (network
connection problems)"
No.
Check...
Yes
No
Corrective Action
1
Are the IPX/SPX protocols enabled? Is the correct frame
type selected?
Next Step
Set up the IPX/SPX correctly.
2
If applicable, did you successfully set up queue-based
print?
Next Step
Set up the NetWare server properly.
3
Did you configure the equipment for a NetWare
connection?
Next Step
Set up the NetWare network settings correctly.
4
Did you configure the equipment for NetWare print
service?
Next Step
Set up the NetWare print service correctly.
5
Were the proper printer drivers installed?
Next Step
Refer to the
Basic Guide
to install the proper printer
drivers.
6
Is the IPP port configured with the correct URL?
Next Step
Refer to the
Basic Guide
to configure the proper port.
7
Can you see the equipment in Windows Network
Neighborhood?
Next Step
Check that the SMB protocol is enabled in the client
computers.
8
Can you print to the equipment?
End
See the following section to fix the problem.
P.22 "Cannot print with the equipment (network
connection problems)"
No
Check...
Yes
No
Corrective Action