Oki MC770 MC770/780 User Guide - Troubleshooting - Page 31

TROUBLESHOOTING FOR e-Filing ● TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 1 This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session 2 Problem Description The message "This operation will end your e-Filing session." appears and e-Filing Web Utility returns to its top page. Corrective Action 1 Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page. In this case, try again to do the operation you intended. Corrective Action 2 3 Closing the window by clicking the [x] button of the browser leads to the message "This operation will end your e-Filing session." and the e-Filing session ends. Finish your current operation before you close the window. Corrective Action 3 Operating the main window while the sub window is displayed leads to the message "This operation will end your e-Filing session." and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has been completed. 4 Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable. Corrective Action Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from "Internet Option" (for 5 Internet Explorer). Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time. 6 Corrective Action Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying. Error messages See the table below to troubleshoot the problem if a message appears. 7 Message Internal error occurred. Please restart e-Filing. Your e-Filing Session has Timed Out. Please Restart. The items have been modified. Corrective Action Turn the power of the equipment OFF and then ON and then try again. If the error message is still displayed, contact your network administrator or contact your dealer for support. Exit from e-Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode. Then restart it. The items are currently being modified by another user. Try again after the other user has finished. - 31 -