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Scanner Problems

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10. Troubleshooting Scanner Problems Problem Solution The scanned image is dirty. • The scanning part is dirty. • Before placing originals on the exposure glass, make sure that toner or correction fluid is dry. The scanned image is distorted or out of position. The original was moved during scanning. Do not move the original during scanning. The scanned image is upside down. The original was placed upside down. Place the original in the correct orientation. See page 39 "Placing Originals". The scanned image is blank. The original was placed with the front and back reversed. The scanned image is too dark or too light. Adjust the image density. 164

Section	Page
Operating Instructions <User Guide>	1
TABLE OF CONTENTS	3
How to Read This Manual	8
Introduction	8
Legal Prohibition	8
Disclaimer	8
About IP Address	9
Differences in Performance/Functions between Different Models	9
Model-Specific Information	10
Important Safety Instructions	11
User Information on Electrical & Electronic Equipment	11
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	11
All Other Users	11
Environmental Advice for Users	11
Users in the EU, Switzerland and Norway	11
Note for the Battery and/or Accumulator Symbol (For EU countries only)	12
Notes to Users of Facsimile Unit	13
NOTICE TO USERS (NEW ZEALAND)	13
Important Safety Instructions	14
Notes on Lamp(s) Inside This Machine	14
Notes to Users in the State of California	14
ENERGY STAR Program	15
1. Guide to the Machine	17
Guide to Components	17
Exterior	17
Interior	19
Control Panel	19
Initial Setup	21
What is Smart Organizing Monitor?	22
Configuring Network Settings	23
Configuring the IP Address Settings Using the Control Panel	23
Setting the machine to receive an IPv6 address automatically	23
Assigning the machine's IPv6 address manually	24
2. Loading Paper	27
Supported Paper	27
Non-Recommended Paper Types	29
Print Area	30
Loading Paper	33
Loading Paper into Tray 1	33
Extending Tray 1 to load paper	35
Loading Paper into Bypass Tray	36
Specifying Paper Type and Paper Size Using Control Panel	37
Specifying the paper type	37
Specifying the standard paper size	38
Specifying a custom paper size	39
Specifying Paper Type and Paper Size Using Smart Organizing Monitor	39
Specifying the paper type and paper size	39
Changing the custom paper size	40
Placing Originals	41
About Originals	41
Recommended size of originals	41
Types of originals not supported by the Auto Document Feeder	41
Unscannable image area	42
Placing Originals on the Exposure Glass	43
Placing Originals in the Auto Document Feeder	43
3. Printing Documents	45
Basic Operation	45
Printing on Both Sides of Sheets	46
Canceling a Print Job	47
Canceling a print job before printing has started	47
Canceling a print job while printing	48
If a Paper Mismatch Occurs	49
Continuing Printing Using Mismatched Paper	49
Resetting the Print Job	49
4. Copying Originals	51
Copier Mode Screen	51
Basic Operation	52
Canceling a Copy	53
Making Enlarged or Reduced Copies	54
Specifying Reduce/Enlarge	55
Combining Multiple Pages	56
Specifying Combine for Copying	57
Copying Both Sides of an ID Card onto One Side of Paper	59
Copying an ID Card	59
Making 2-sided Copies	62
Specifying 2 Sided Copying	63
Specifying the Scan Settings	65
Adjusting Image Density	65
Selecting the Document Type According to Original	65
Specifying the Original Type	66
5. Scanning Originals	67
Scanner Mode Screen	67
Registering the Scan Destination	68
Registering the Scan Destination	68
Modifying or deleting scan destination	69
Basic Operation	71
Scan to E-mail/FTP/Folder	71
Basic Operation for Scan to USB	72
Specifying the Scan Settings	73
Specifying the Scanning Size According to the Size of the Original	73
Adjusting Image Density	73
Specifying Resolution	74
Scanning from a Computer	75
Using TWAIN scanner	75
TWAIN Scanning	75
Settings you can configure in the TWAIN dialog box	76
Basic Operation for WIA Scanning	77
6. Sending and Receiving a Fax	79
Fax Mode Screen	79
Setting the Date and Time	80
Entering Characters	81
Registering Fax Destinations	82
Registering Fax Destinations	82
Modifying or Deleting Fax Destinations	83
Configuring Fax Destinations Using Smart Organizing Monitor	83
Sending a Fax	85
Selecting Transmission Mode	85
Basic Operation for Sending a Fax	86
Canceling a fax	87
Specifying the Fax Destination	88
Specifying the destination using Speed Dial	89
Specifying the destination using the redial function	90
Specifying the destination using the broadcast function	90
Useful Sending Functions	91
Sending a fax using On Hook Dial	92
Sending a fax after a conversation	93
Specifying the Scan Settings	94
Adjusting image density	94
Specifying the resolution	95
Using the Fax Function from a Computer (PC FAX)	96
Basic Operation for Sending Faxes from a Computer	96
Canceling a fax	97
Configuring Transmission Settings	97
Configuring the PC FAX Address Book	98
Opening the PC FAX address book	98
Registering destinations	98
Registering groups	98
Editing a Fax Cover Sheet	99
Receiving a Fax	100
Selecting Reception Mode	100
Receiving a fax in Manual mode	101
Receiving a fax in Auto mode	102
Lists/Reports Related to Fax	103
7. Configuring the Machine Using the Control Panel	105
Basic Operation	105
Copier Features Settings	106
Fax Features Settings	109
Scanner Features Settings	115
Address Book Settings	118
System Settings	119
Printing Lists/Reports	125
Printing the Configuration Page	125
Types of Report	125
Printer Features Settings	127
Network Settings	128
8. Configuring the Machine Using Utilities	131
Using Web Image Monitor	131
Displaying Top Page	131
Changing the Interface Language	132
Menu	132
Changing the Machine Settings	134
Settings List	134
Checking the System Information	135
Configuring the Interface Settings	135
Configuring the IPv4 settings	136
Configuring the IPv6 settings	138
Configuring the SNMP Settings	140
Configuring the Administrator Password	141
Resetting the Machine’s Settings	142
Checking the Machine Information	142
Using Smart Organizing Monitor	143
Checking the Status Information	143
Configuring the Machine Settings	144
Tab Settings	144
Printing the Configuration Page	145
Updating the Firmware	145
9. Maintaining the Machine	147
Replacing the Print Cartridge	147
Cautions When Cleaning	149
Cleaning the Inside of the Machine	150
Cleaning the Exposure Glass	151
Cleaning the Auto Document Feeder	152
10. Troubleshooting	153
Common Problems	153
Paper Feed Problems	154
Removing Printing Jams	155
Removing Jammed Paper from Tray 1	156
Removing Jammed Paper from the Bypass Tray	158
Opening the Rear Cover to Remove Jammed Paper	158
Removing Scanning Jams	160
Print Quality Problems	162
Checking the Condition of the Machine	162
Printer Problems	163
Print Positions Do Not Match Display Positions	164
Copier Problems	165
Scanner Problems	166
Fax Problems	167
Error and Status Indicate on the Control Panel	170
Messages on the Screen	170
Error and Status Messages Appear on the Smart Organizing Monitor	177
Error and Status Messages Appear in the PC FAX Window	179
11. Appendix	181
Notes About the Toner	181
Moving and Transporting the Machine	182
Disposal	182
Where to Inquire	182
Consumables	183
Print Cartridge	183
Specifications of the Machine	184
General Function Specifications	184
Printer Function Specifications	186
Copier Function Specifications	186
Scanner Function Specifications	187
Fax Function Specifications	188
Trademarks	189