Samsung Galaxy S5 Sport User Manual - Page 127

Contact Sprint for Assistance with International Service

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Access International Data Services on GSM/UMTS Networks To select a GSM data service carrier for a specific country: 1. From home, tap Apps > Settings. 2. Tap More networks > Roaming. 3. Under International, tap Data.  Data roaming on GSM/UMTS networks is set. Access Email and Data Services Internationally on CDMA Networks If data service is available on an international CDMA network, then you only need to set the phone to CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary for providers on the GSM network. If your phone has automatically selected a GSM network while traveling, then you will need to set the phone to CDMA to access CDMA data services. See Enable Global Roaming Mode. Visit sprint.com/sww for a list of services available in each country. Contact Sprint for Assistance with International Service If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: ● First try powering your phone off and then back on; this will force your phone to reregister with the network. ● Try manually selecting another network. Information for selecting networks can be found in the phone guide. If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible: ● Your wireless phone number. ● The city and country you are traveling in. ● Any error message that displays on your phone or that you heard when trying to place a call. ● If the issue is with data, were you able to place voice calls? ● If the issue is with voice service, were you able to access data? Please call the numbers below if you need assistance: While in the United States: Call 1-888-226-7212. Global Services 116

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Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1.
From home, tap
Apps
>
Settings
.
2.
Tap
More networks
>
Roaming
.
3.
Under
International
, tap
Data
.
Data roaming on GSM/UMTS networks is set.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary for
providers on the GSM network. If your phone has automatically selected a GSM network while traveling,
then you will need to set the phone to CDMA to access CDMA data services. See
Enable Global Roaming
Mode
. Visit
sprint.com/sww
for a list of services available in each country.
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
●
First try powering your phone off and then back on; this will force your phone to reregister with
the network.
●
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
●
Your wireless phone number.
●
The city and country you are traveling in.
●
Any error message that displays on your phone or that you heard when trying to place a call.
●
If the issue is with data, were you able to place voice calls?
●
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call
1-888-226-7212
.
Global Services
116