TRENDnet TV-IP762IC User Guide - Page 61

TRENDnet User's Guide Using the Proprietary-based configuration interface To install TRENDnetVIEW Pro on a system running Windows, launch the TRENDnetVIEW Pro installation software on the installation CD-ROM and follow the setup instructions. Once the software is installed, the TRENDnetVIEW Pro camera monitoring utility is ready for use. The software can monitor up to 32 network cameras. It also can be used for playing recorded video. Running the Software When the wizard starts, you have the option to select a language. The default is English. Alternatively, there are 13 other languages to choose from. Select the one that best suits your needs. The next screen displays the Welcome screen. Click Next to continue. Please view the TRENDnetVIEW Pro User Guide for more details on the software. © Copyright 2013 TRENDnet. All Rights Reserved. TV-IP762IC Troubleshooting 1. The Power LED and Ethernet Activity LED do not light up. The power supply or camera might be faulty. Check that the connection to both the power source and the terminal on the back of the camera are secure and that you are using the provided power supply. If the camera is otherwise functioning correctly, the LEDs might have been disabled in the configuration. See the section of this guide on Configuration of System settings. 2. The camera can't be accessed or access is slow. There might be a problem with the network cable. To confirm that the cables are working, ping the address of a known device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the following (...bytes = 32 time = 2 ms). Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly. Please confirm the power for the devices are well connected and functioning properly. 3. The camera can be accessed locally but not remotely. This might be caused by a firewall. Check the Internet firewall with your system administrator. The firewall may need to have some settings changed in order for the Network Camera to be accessible outside your local LAN. For more information, please refer to the section about installing your camera behind a router. Make sure that the Network Camera isn't conflicting with any Web server you may have running on your network. The default router setting might be a possible reason. Check that the configuration of the router settings allow the Network Camera to be accessed outside your local LAN. 4. White vertical lines appear on the image from the camera. It could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format so your computer can present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such as direct exposure to sunlight or halogen lights. Reposition the Network Camera into a more 61