HP 2200 HP LaserJet 2200 Series - User Guide - Page 117

Macintosh Problems continued, Symptom, Possible Cause, Solution, The HP LaserJet USB

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Macintosh Problems (continued) Symptom Possible Cause Solution The HP LaserJet USB printer does not appear in the Macintosh Chooser after the driver is selected. This problem is caused by either a software or hardware component. Software troubleshooting z Check that your Macintosh supports USB. z Verify if your Macintosh has Mac OS 8.1 or later. z Ensure that your Macintosh has the appropriate USB software from Apple. Note: The iMac and Blue G3 desktop Macintosh systems contain all the requirements to connect to a USB device. Hardware troubleshooting z Check that the printer is turned on. z Verify that the USB cable is properly connected. z Check that you are using the appropriate high-speed USB cable. z Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. z Check to see if there are more than two non-powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. Note: The iMac keyboard is a non-powered USB hub. ENWW Chapter 4 Problem Solving 107

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ENWW
Chapter 4 Problem Solving
107
The HP LaserJet USB
printer does not appear in
the Macintosh Chooser
after the driver is selected.
This problem is caused by
either a software or
hardware component.
Software troubleshooting
Check that your Macintosh
supports USB.
Verify if your Macintosh has Mac
OS 8.1 or later.
Ensure that your Macintosh has
the appropriate USB software
from Apple.
Note
: The iMac and Blue G3 desktop
Macintosh systems contain all the
requirements to connect to a USB
device.
Hardware troubleshooting
Check that the printer is turned
on.
Verify that the USB cable is
properly connected.
Check that you are using the
appropriate high-speed USB
cable.
Ensure that there are not too
many USB devices drawing
power from the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
Check to see if there are more
than two non-powered USB hubs
in a row on the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
Note
: The iMac keyboard is a
non-powered USB hub.
Macintosh Problems (continued)
Symptom
Possible Cause
Solution