HP CB536A User Guide - Page 167
Media-handling problems
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Media-handling problems Problem Cause Solution Poor print quality or toner adhesion Dropouts, jamming, or curl Excessive curl The paper is too moist, too rough, too heavy Try another kind of paper, between 100 and or too smooth, or it is embossed or from a 250 Sheffield, 4 to 6% moisture content. faulty paper lot. The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the Turn the paper over. other. The paper is too moist, has the wrong grain Use long-grain paper. direction, or is of short-grain construction The paper varies from side-to-side. Turn the paper over. Jamming, damage to paper Problems with feeding The paper has cutouts or perforations. The paper has ragged edges. The paper varies from side-to-side. Use paper that is free of cutouts or perforations. Use high-quality paper that is made for laser printers. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Use long-grain paper. Print is skewed (crooked). The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one The media tray might be overloaded. time. Remove some of the media from the tray. See Load paper and print media on page 39. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The product does not pull media from the media input tray. The product might be in manual feed mode. ● If Manual appears on the product control-panel display, pressOK to print the job. ● Verify that the product is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ ljm1319 or the support flyer that came in the product box. The paper-length adjustment control in tray 1 is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. ENWW Solve image-quality problems 157