HP CB536A User Guide - Page 174
Solve software problems, Solve common Windows problems
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Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 12-1 Problems with Mac OS X v10.3, Mac OS X v10.4, and later The printer driver is not listed in Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name does not appear in the printer list box in the Printer Setup Utility. Cause Solution The product might not be ready. The wrong product name is being used. The interface cable might be defective or of poor quality. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. Use a different computer port for the USB cable. Check the product name by printing a configuration page. See Information pages on page 122. Verify that the name on the configuration page matches the product name in the Printer Setup Utility. Replace the interface cable. Make sure to use a high-quality cable. 164 Chapter 12 Problem solve ENWW