HP Officejet Pro 8500A User Guide
HP Officejet Pro 8500A - e-All-in-One Printer - A910 Manual
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- HP Officejet Pro 8500A | User Guide - Page 1
OFFICEJET PRO 8500A User Guide A910 - HP Officejet Pro 8500A | User Guide - Page 2
- HP Officejet Pro 8500A | User Guide - Page 3
HP Officejet Pro 8500A (A910) e-All-in-One series User Guide - HP Officejet Pro 8500A | User Guide - Page 4
Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to - HP Officejet Pro 8500A | User Guide - Page 5
control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...19 - HP Officejet Pro 8500A | User Guide - Page 6
OS X 39 Print borderless documents ...39 Print borderless documents (Windows 40 Print borderless documents (Mac OS X 40 3 Scan HP Digital Solutions What are HP Digital Solutions 46 HP Direct Digital Filing ...46 HP Digital Fax ...46 Requirements ...47 Set up the HP Digital Solutions 48 Set up HP - HP Officejet Pro 8500A | User Guide - Page 7
a fax in Error Correction Mode 62 Receive a fax ...63 Receive a fax manually ...63 Set up backup fax ...64 Reprint received faxes from memory 65 Poll to speed ...75 Set the fax sound volume 76 Fax and digital phone services 76 Fax over Internet Protocol ...76 Use reports ...77 Print fax - HP Officejet Pro 8500A | User Guide - Page 8
supplies ...86 Store ink cartridges ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After the phone support period 91 General troubleshooting tips and - HP Officejet Pro 8500A | User Guide - Page 9
and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to a wireless access point (WAP 141 Configure your firewall - HP Officejet Pro 8500A | User Guide - Page 10
printer management problems 143 Embedded Web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 145 Solve network problems Ink cartridge warranty information 156 Printer for supported media 160 - HP Officejet Pro 8500A | User Guide - Page 11
by users in private households in the European Union ....178 Power consumption ...179 Chemical Substances ...179 RoHS notices (China only 179 Third-party licenses ...180 B HP supplies and accessories Order printing supplies online 188 Supplies ...188 Ink cartridges and printheads 188 HP media - HP Officejet Pro 8500A | User Guide - Page 12
for ensuring wireless network security 221 To add hardware addresses to a WAP 222 Other guidelines ...222 Guidelines for reducing interference on a wireless network 222 Uninstall and reinstall the HP software 222 E Printer management tools HP printer software (Windows 225 HP Utility (Mac - HP Officejet Pro 8500A | User Guide - Page 13
Contents Embedded Web server ...225 About cookies ...226 To open the embedded Web server 226 Index...233 9 - HP Officejet Pro 8500A | User Guide - Page 14
through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the - HP Officejet Pro 8500A | User Guide - Page 15
reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/ • Duplex printing: Use Paper-saving Printing to print two - HP Officejet Pro 8500A | User Guide - Page 16
printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides Document feeder tray 13 Width guides Printing supplies area 5 4 3 2 1 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door - HP Officejet Pro 8500A | User Guide - Page 17
input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2-EXT) 5 Automatic two-sided printing accessory (duplexer) Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control-panel display icons • Change - HP Officejet Pro 8500A | User Guide - Page 18
Chapter 1 HP Officejet Pro 8500A (A910a-f) 1 2 3 4 9 8 Label 1 2 3 4 5 6 7 8 9 76 5 Name and keypad to enter numbers and text. Wireless button: The button is lit when the 802.11 wireless feature is on. Touch this button to view or print the Wireless Summary or to access Setup options and - HP Officejet Pro 8500A | User Guide - Page 19
HP OfficeJet Pro 8500A (A910g-z) 12 3 4 8 7 Label 1 2 3 4 5 6 7 8 65 Name and Description Wireless icon: The button is lit when the 802.11 wireless feature is on. Touch this button to view or print the Wireless button: Navigates through settings in the menus. Use the printer control panel 15 - HP Officejet Pro 8500A | User Guide - Page 20
number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Shows that ePrint is turned on. For more information, see HP ePrint. Displays screen where you can make copies or select other options. Displays screen where you can - HP Officejet Pro 8500A | User Guide - Page 21
a help window on your computer screen. Displays the Network screen for selecting options. Officejet Pro 8500A (A910g-z only) Provides more information about the printer's features. Officejet Pro 8500A (A910g-z only) Displays screen where you can see information about the ink cartridges, including - HP Officejet Pro 8500A | User Guide - Page 22
's mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the EWS. For more information - HP Officejet Pro 8500A | User Guide - Page 23
printer, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP vivid colors. HP Printing Paper is a high-quality multifunction paper. It produces - HP Officejet Pro 8500A | User Guide - Page 24
for an impressive look and feel. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations prompts to select your printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available - HP Officejet Pro 8500A | User Guide - Page 25
HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP problems, - HP Officejet Pro 8500A | User Guide - Page 26
help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter- or 50 sheets of plain paper, depending on the printer model. To load an original in the document feeder - HP Officejet Pro 8500A | User Guide - Page 27
. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the - HP Officejet Pro 8500A | User Guide - Page 28
the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size Load envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: - HP Officejet Pro 8500A | User Guide - Page 29
cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides - HP Officejet Pro 8500A | User Guide - Page 30
To load transparencies 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information - HP Officejet Pro 8500A | User Guide - Page 31
tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media one memory card at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information on the supported - HP Officejet Pro 8500A | User Guide - Page 32
mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: to the USB port on the front of the printer. NOTE: If your USB device does not fit device with this port. For more information on supported USB devices, see Memory card specifications. Install the - HP Officejet Pro 8500A | User Guide - Page 33
, and disconnect the power cord. 3. Set the printer on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the printer. 4. Connect the power cord and turn on the printer. 5. Enable Tray 2 in the printer driver. For more information, see Turn on accessories in - HP Officejet Pro 8500A | User Guide - Page 34
and then select Print & Fax. 2. Click Options & Supplies. 3. Click the Driver tab. 4. Select the options you want to install, and then click OK. Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary - HP Officejet Pro 8500A | User Guide - Page 35
is applied, the cleaner could leak under the glass and damage the scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe - HP Officejet Pro 8500A | User Guide - Page 36
button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you incorrectly turn the printer off, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues - HP Officejet Pro 8500A | User Guide - Page 37
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best - HP Officejet Pro 8500A | User Guide - Page 38
more information, see HP ePrint. Follow the instructions for your operating system. • Print brochures (Windows) • Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information - HP Officejet Pro 8500A | User Guide - Page 39
in the printer are tightly constructed and that the folds are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on - HP Officejet Pro 8500A | User Guide - Page 40
the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. 4. select the appropriate envelope size in be flat before printing. Follow the instructions for your operating system. • Print photos on photo paper (Windows) • Print photos on photo paper - HP Officejet Pro 8500A | User Guide - Page 41
one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Print Cartridge Only: uses black ink can insert supported memory cards into the slots located on the front of the printer. In addition - HP Officejet Pro 8500A | User Guide - Page 42
that came with your digital camera to see if your camera supports DPOF file format 1.1. To print camera-selected photos using the DPOF standard 1. Insert your memory device into the appropriate slot on the printer. 2. When prompted, do one of the following: • Touch OK to print all DPOF-tagged photos - HP Officejet Pro 8500A | User Guide - Page 43
printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. Use only custom-size paper that is supported by the printer you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). - HP Officejet Pro 8500A | User Guide - Page 44
you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • Print borderless documents (Windows) • Print borderless documents (Mac OS X) Print borderless documents (Windows) 1. Load paper in the tray. For more information - HP Officejet Pro 8500A | User Guide - Page 45
printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to be installed on the printer. A duplexer is standard on all models of the HP Officejet Pro 8500A (A910) e-All-in-One series printer. NOTE: You can perform manual - HP Officejet Pro 8500A | User Guide - Page 46
page and Load media. 2. Make sure the duplexer is installed correctly. For more information, see Install the duplexer. 3. Verify that you are using the correct printer and page size in the Page Setup. 4. On the File menu, click Print. 5. Select the option to print on both sides. 6. Change any other - HP Officejet Pro 8500A | User Guide - Page 47
printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: Some scan functions are only available after you install the HP software. TIP: If you have problems scanning - HP Officejet Pro 8500A | User Guide - Page 48
document feeder (ADF). 2. On the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Click the HP Utility icon in the Dock, click Applications, and - HP Officejet Pro 8500A | User Guide - Page 49
Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, - HP Officejet Pro 8500A | User Guide - Page 50
HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer users over a network. With HP Direct Digital Filing, you can simply walk up to the printer, touch a button on the printer access or to one or more e- - HP Officejet Pro 8500A | User Guide - Page 51
HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer the Windows or Mac OS X username and password used to log onto the network. NOTE: HP Direct Digital Filing does not support Active - HP Officejet Pro 8500A | User Guide - Page 52
4 For Scan to E-mail, Fax to E-mail Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. • A valid email address • Outgoing SMTP server information • An active - HP Officejet Pro 8500A | User Guide - Page 53
following steps for your operating system. Windows 1. Open the HP Printer Software. Fore more information, see HP printer software (Windows). 2. Double-click Scanner Actions, and then double-click Scan to Network Folder Wizard. 3. Follow the onscreen instructions. NOTE: After you create destination - HP Officejet Pro 8500A | User Guide - Page 54
You can use the printer to scan documents and send them to one or more e-mail addresses as attachments-without additional scanning software. You do not need to scan files from your computer and attach them to e-mail messages. NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only - HP Officejet Pro 8500A | User Guide - Page 55
Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click Additional Settings. The printer's embedded Web one e-mail address to the E-mail Address Book. 4. Follow the onscreen instructions. The entry is added to the E-mail Address Book. NOTE: Contact names appear on the printer - HP Officejet Pro 8500A | User Guide - Page 56
. You cannot use both at the same time. NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. Received faxes are saves as TIFF (Tagged Image File Format) files - HP Officejet Pro 8500A | User Guide - Page 57
Use the HP Digital Solutions To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer - HP Officejet Pro 8500A | User Guide - Page 58
when new e-mail messages arrive in your inbox, you can see when new faxes arrive. NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. 54 HP Digital Solutions - HP Officejet Pro 8500A | User Guide - Page 59
a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax settings. For more information, see Change copy settings 5. To start the copy job, touch one of the following: • Start Black: To select a black-and-white copy job. - HP Officejet Pro 8500A | User Guide - Page 60
Chapter 5 You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current - HP Officejet Pro 8500A | User Guide - Page 61
the control panel or the HP software provided with the printer. You can verify the services • Fax over Internet Protocol • Use reports Send a fax You can send a fax in a variety of ways. Using the printer standard fax from the computer • Send a fax manually from a phone • Send a fax using monitor - HP Officejet Pro 8500A | User Guide - Page 62
the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in your - HP Officejet Pro 8500A | User Guide - Page 63
pop-up menu, try clicking the blue disclosure triangle next to the Printer selection. 5. Enter the fax number and other information in the boxes the phone that is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the - HP Officejet Pro 8500A | User Guide - Page 64
: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for - HP Officejet Pro 8500A | User Guide - Page 65
late in the evening, when phone lines are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE - HP Officejet Pro 8500A | User Guide - Page 66
the automatic document feeder (ADF). 2. Touch Fax, touch (Speed Dial), and then select the group you want to fax to. 3. Touch Start Black. If the printer detects an original loaded in the automatic document feeder, it sends the document to each number in the group speed dial entry. NOTE: You can - HP Officejet Pro 8500A | User Guide - Page 67
faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly connected - HP Officejet Pro 8500A | User Guide - Page 68
you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang - HP Officejet Pro 8500A | User Guide - Page 69
fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the - HP Officejet Pro 8500A | User Guide - Page 70
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer of the incoming fax is reduced to fit on one page, if possible. If this feature is turned - HP Officejet Pro 8500A | User Guide - Page 71
service through your phone provider, you can block specific fax numbers so the printer does feature is not supported in all countries/regions. If it is not supported in your country/ ID list, touch Select from Caller ID History. - or To manually enter a fax number to block, touch Enter new number. - HP Officejet Pro 8500A | User Guide - Page 72
also eliminate the hassle of dealing with bulky paper files. NOTE: If the printer is connected to a network using an Ethernet cable or a wireless connection, you can use HP Digital Fax instead. For more information, see HP Digital Solutions. Received faxes are saved as TIFF (Tagged Image File Format - HP Officejet Pro 8500A | User Guide - Page 73
be on at all times. Only one computer can act as the Fax HP Utility. To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions - HP Officejet Pro 8500A | User Guide - Page 74
modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To modify settings from the HP software (Mac OS - HP Officejet Pro 8500A | User Guide - Page 75
set up group speed-dial entries NOTE: Before you can create a group speed-dial entry, you must have already created at least one speed-dial entry. 1. On the printer's control panel, touch right arrow , and then touch Setup. 2. Touch Fax Setup, and then select Speed Dial Setup. 3. Touch Group Speed - HP Officejet Pro 8500A | User Guide - Page 76
fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer - HP Officejet Pro 8500A | User Guide - Page 77
if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to - HP Officejet Pro 8500A | User Guide - Page 78
a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The printer cannot receive faxes one of the following: • Touch the ring pattern assigned by your telephone company to fax calls. - Or - • Touch Ring Pattern Detection, and then follow the instructions on the printer - HP Officejet Pro 8500A | User Guide - Page 79
You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An - HP Officejet Pro 8500A | User Guide - Page 80
Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to - HP Officejet Pro 8500A | User Guide - Page 81
the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid - HP Officejet Pro 8500A | User Guide - Page 82
there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. Touch right arrow , and then select Fax Reports. 3. Touch Fax Error Report. 4. Touch to select one of the following. On (Send and Receive) Prints whenever a transmission error occurs - HP Officejet Pro 8500A | User Guide - Page 83
log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow , and then select Setup clear the fax log 1. Touch right arrow , and then select Setup. 2. Do one of the following: • Touch Tools. - Or - • Touch Fax Setup, and then - HP Officejet Pro 8500A | User Guide - Page 84
Chapter 6 To view the Call History 1. Touch right arrow , and then select Fax. 2. Touch (Call History). 80 Fax - HP Officejet Pro 8500A | User Guide - Page 85
, and more-right from the printer's control-panel display. To use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless connection). Follow the instructions on the printer's control panel to enable and set up this service. New Apps are periodically - HP Officejet Pro 8500A | User Guide - Page 86
started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com. NOTE: For a list of system requirements for this Web site, see HP Web site specifications. NOTE: Not all Marketsplash tools and services are available in all - HP Officejet Pro 8500A | User Guide - Page 87
the estimated ink levels • Replace the ink cartridges • Store printing supplies Information on ink cartridges and the printheads The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are - HP Officejet Pro 8500A | User Guide - Page 88
prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For - HP Officejet Pro 8500A | User Guide - Page 89
Use these steps to replace the ink cartridges. 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package. 4. Align the cartridge with its color-coded slot and - HP Officejet Pro 8500A | User Guide - Page 90
Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic - HP Officejet Pro 8500A | User Guide - Page 91
solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources - HP Officejet Pro 8500A | User Guide - Page 92
can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The - HP Officejet Pro 8500A | User Guide - Page 93
as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some - HP Officejet Pro 8500A | User Guide - Page 94
the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ 㡴㦻 $ 8QLWHG.LQJGRP eSP 8QLWHG6WDWHV 8UXJXD\ 9HQH]XHOD &DUDFDV 9HQH]XHOD 9L¬W1DP 90 Solve a problem - HP Officejet Pro 8500A | User Guide - Page 95
. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support Web site (www.hp.com/ support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams - HP Officejet Pro 8500A | User Guide - Page 96
fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The printer is not responding (nothing prints) There are print - HP Officejet Pro 8500A | User Guide - Page 97
system requirements for the printer. For more information, see System requirements. Check the HP software settings Print speed printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems - HP Officejet Pro 8500A | User Guide - Page 98
is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media . • Make sure the media size selected in the printer driver match the size of media loaded in the tray. problems • General print quality troubleshooting • Meaningless characters print • Ink is - HP Officejet Pro 8500A | User Guide - Page 99
of refilled, remanufactured, or non-HP ink cartridges. Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see Media specifications. Check the type of media loaded in the printer • Make sure the tray supports the type of media you have - HP Officejet Pro 8500A | User Guide - Page 100
printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using the ink volume under the advanced features (Windows) or ink print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For - HP Officejet Pro 8500A | User Guide - Page 101
, remanufactured, or non-HP ink cartridges. Printout shows bleeding colors Check the ink cartridges Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For ordering information, see Supplies. Solve print quality problems 97 - HP Officejet Pro 8500A | User Guide - Page 102
set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Rotate the image • If the problem persists, use the HP software provided with the printer or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your - HP Officejet Pro 8500A | User Guide - Page 103
minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Printhead maintenance If printed characters are incomplete, or printouts are streaked, the ink nozzles might be clogged and you might need to clean the printheads. When the quality of - HP Officejet Pro 8500A | User Guide - Page 104
and then click Run Diagnostic. • HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Print the Print Quality Diagnostic Page and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock - HP Officejet Pro 8500A | User Guide - Page 105
-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until To align the printheads Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However - HP Officejet Pro 8500A | User Guide - Page 106
you can start the alignment process manually. For more information, see HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Linefeed Calibration and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP - HP Officejet Pro 8500A | User Guide - Page 107
• HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Clean Printheads. To clean the - HP Officejet Pro 8500A | User Guide - Page 108
on one face of the printhead. The nozzles are on a different face of the printhead. Ink is Ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are facing up and are not in contact with the paper. 104 Solve a problem - HP Officejet Pro 8500A | User Guide - Page 109
in the power cord and turn on the printer. The control panel should indicate that the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually on the printer control panel. Wait for the carriage to stop - HP Officejet Pro 8500A | User Guide - Page 110
Chapter 9 3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 106 Solve a problem - HP Officejet Pro 8500A | User Guide - Page 111
apply some pressure to engage the latch. 9. Close the top cover. 10. Wait while the printer initializes the printheads and prints the alignment pages. If the printer does not print the pages, start the alignment process manually. For more information, see To align the printheads. Solve print quality - HP Officejet Pro 8500A | User Guide - Page 112
Chapter 9 Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media - HP Officejet Pro 8500A | User Guide - Page 113
. Also make sure the guides are snug, but not tight problems If the following topics do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is poor • Copy defects are apparent • The printer - HP Officejet Pro 8500A | User Guide - Page 114
The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. 110 Solve a problem - HP Officejet Pro 8500A | User Guide - Page 115
printer for more information. • Print a Print Quality Diagnostic Page. Check for nozzle health problems that can cause streaks, wrong colors, and other poor quality copy problems need cleaning. See Maintain the printer for more information. • Black dots or streaks Ink, glue, correction fluid, or - HP Officejet Pro 8500A | User Guide - Page 116
cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting - HP Officejet Pro 8500A | User Guide - Page 117
HP Printer Software, the default settings in the HP Printer Software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP Printer Software for instructions characters, "rn" might appear as "m." Solve scan problems 113 - HP Officejet Pro 8500A | User Guide - Page 118
not work with the HP software provided with the printer. ƕ If you are ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem media guides when you load the originals into - HP Officejet Pro 8500A | User Guide - Page 119
Windows control panel. ƕ Try adjusting the resolution and color settings. The scanned image shows blots, lines, vertical white stripes, or other defects ƕ If the scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the printer for cleaning instructions HP software - HP Officejet Pro 8500A | User Guide - Page 120
might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience - HP Officejet Pro 8500A | User Guide - Page 121
reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer - HP Officejet Pro 8500A | User Guide - Page 122
any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end - HP Officejet Pro 8500A | User Guide - Page 123
phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to - HP Officejet Pro 8500A | User Guide - Page 124
the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into - HP Officejet Pro 8500A | User Guide - Page 125
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ƕ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in - HP Officejet Pro 8500A | User Guide - Page 126
Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send - HP Officejet Pro 8500A | User Guide - Page 127
company for service. • Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until - HP Officejet Pro 8500A | User Guide - Page 128
for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer is having problems sending a manual fax - HP Officejet Pro 8500A | User Guide - Page 129
that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 125 - HP Officejet Pro 8500A | User Guide - Page 130
take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. • If you have an answering machine on the same phone line with the printer, you might have one of the following problems: ƕ Your answering machine might not be set up correctly with the - HP Officejet Pro 8500A | User Guide - Page 131
back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is - HP Officejet Pro 8500A | User Guide - Page 132
to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by supplied in the box with the printer, connect one end to the coupler, then connect the other end to the printer control panel is turned on. 128 Solve a problem - HP Officejet Pro 8500A | User Guide - Page 133
the printer. For more information, see Solve wired (Ethernet) network problems. • If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Solve wireless problems. Solve problems using HP Web sites and services - HP Officejet Pro 8500A | User Guide - Page 134
dialog box is different after setting up HP Direct Digital Filing (Windows) Common problems Scanned images are incorrectly cropped when printer. For more information, see Solve wired (Ethernet) network problems. • If you are connecting the printer using a wireless connection, make sure the wireless - HP Officejet Pro 8500A | User Guide - Page 135
printer. For more information, contact your network administrator or the person who set up your network. Unable to scan to network folder NOTE: HP Direct Digital Filing does not support that users can supported HP printer cannot create a unique filename using the assigned prefix and suffix The printer - HP Officejet Pro 8500A | User Guide - Page 136
operating system. Unable to scan to e-mail NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number. The e-mail profile has not been set up correctly Make sure the - HP Officejet Pro 8500A | User Guide - Page 137
HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer sure the folder has been shared and that users can both read and write to the only the letters or characters supported by the operating system. For - HP Officejet Pro 8500A | User Guide - Page 138
time zone. Solve memory device problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting a memory device operation from a computer, see the software Help for troubleshooting information. • The printer cannot read the memory device • The - HP Officejet Pro 8500A | User Guide - Page 139
or have the printer serviced. For more information, see HP support. ƕ Make sure that only one memory device has troubleshooting • Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software provided with the printer - HP Officejet Pro 8500A | User Guide - Page 140
wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of these tasks in the following order. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting - HP Officejet Pro 8500A | User Guide - Page 141
is online and ready • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your - HP Officejet Pro 8500A | User Guide - Page 142
wireless computer Windows which wireless wireless window. Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network. NOTE: If your wireless - HP Officejet Pro 8500A | User Guide - Page 143
printer is actively connected to a network. • If the Network Status is Offline, the printer is not connected to a network. Run the Wireless Network Test (using the instructions you cannot access the EWS or are still having problems using the printer over the network, continue to the next section - HP Officejet Pro 8500A | User Guide - Page 144
section for additional troubleshooting help. Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder - HP Officejet Pro 8500A | User Guide - Page 145
is more than one icon in the folder for the printer, right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device - HP Officejet Pro 8500A | User Guide - Page 146
can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration - HP Officejet Pro 8500A | User Guide - Page 147
status UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded Web server cannot be opened - HP Officejet Pro 8500A | User Guide - Page 148
the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is prompt: C:\Ping 123.123.123.123 Or, in Mac OS X, use one of the following methods: ƕ Open Terminal (available in the Applications > Utilities problem - HP Officejet Pro 8500A | User Guide - Page 149
Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure that all packing - HP Officejet Pro 8500A | User Guide - Page 150
CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ƕ All cable - HP Officejet Pro 8500A | User Guide - Page 151
information and ink cartridge status. Also use the self test diagnostic page to help you troubleshoot problems with the printer. The self test diagnostic page also contains a log of recent events. If you need to call HP, it is often useful to print the self test diagnostic page before calling - HP Officejet Pro 8500A | User Guide - Page 152
Chapter 9 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows - HP Officejet Pro 8500A | User Guide - Page 153
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling by HP software (for example, the HP Standard Port). • LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that - HP Officejet Pro 8500A | User Guide - Page 154
SLP: Service Location Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services printer is clean. For more information, see Maintain the printer - HP Officejet Pro 8500A | User Guide - Page 155
Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Check the duplexer. a. Push the button on either side of the - HP Officejet Pro 8500A | User Guide - Page 156
it. Close the cover. d. Reinsert the duplexer into the printer. 3. Open the top cover and remove any debris. 4. through the top of the printer. WARNING! Do not reach into the printer when it is on side of the printer. If it does not move to the right, turn off the printer before you remove any - HP Officejet Pro 8500A | User Guide - Page 157
input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the printer. For more information, see Media specifications. Clear jams 153 - HP Officejet Pro 8500A | User Guide - Page 158
topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information 154 - HP Officejet Pro 8500A | User Guide - Page 159
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or - HP Officejet Pro 8500A | User Guide - Page 160
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty - HP Officejet Pro 8500A | User Guide - Page 161
.5 kg (25.4 lb) HP OfficeJet Pro 8500A (A910g-z): 12.3 kg (27.1 lb) With Tray 2: Adds 2.7 kg (6.0 lb) Product features and capacities Feature Connectivity Print method Ink cartridges Capacity • USB 2.0-compliant high speed • USB host connector is only supported up to full speed. • Wireless 802.11b - HP Officejet Pro 8500A | User Guide - Page 162
Pro 8500A (A910a-f): 64 MB built-in RAM HP OfficeJet Pro 8500A (A910g-z): 128 MB built-in RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • Windows XP Service - HP Officejet Pro 8500A | User Guide - Page 163
Server 2008 Terminal Services • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols TCP/IP Network management Embedded Web server (Ability to remotely configure and manage network printers) Embedded Web - HP Officejet Pro 8500A | User Guide - Page 164
Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available with some models. Media size Standard media - HP Officejet Pro 8500A | User Guide - Page 165
)* Photo 2L (127 x 178 mm)* 13 x 18 cm* Other media Custom-sized media between 76.2 to 216 mm wide and 127 to Tray 2 Duplexer ADF Printer specifications 161 - HP Officejet Pro 8500A | User Guide - Page 166
* These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is media Labels Envelopes Tray 2 Cards Plain paper only Duplexer Paper Output-bin All supported media Weight 60 to 105 g/m2 (16 to 28 lb bond) 250 - HP Officejet Pro 8500A | User Guide - Page 167
(0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) • Specify two-sided printing options in your application or in the printer driver. • Do not print on both sides of transparencies, envelopes, - HP Officejet Pro 8500A | User Guide - Page 168
running Windows, the printer prints printer again. For more information, see Media specifications. Print specifications Black print resolution Up to 1200 dpi with pigmented black ink Color print resolution HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus - HP Officejet Pro 8500A | User Guide - Page 169
(256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8500A (A910a-f): 216 x 297 mm (8.5 x 11.7 inches) HP Officejet Pro 8500A (A910g-z): 216 x 356 mm (8.5 x 14 inches) NOTE: To find your model number, see Finding the printer model number. • Maximum scan size from ADF: 216 x 356 - HP Officejet Pro 8500A | User Guide - Page 170
HP Officejet Pro 8500A (A910a-f) • Sound pressure (bystander position) LpAm 57 (dBA) (mono Draft print) • Sound power LwAd 7.1 (BA) HP Officejet Pro 8500A a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital • High Capacity - HP Officejet Pro 8500A | User Guide - Page 171
network: FCC requirements • Notice to users of the Canadian telephone network • Notice to users in the European Economic Area • Notice to users of the German telephone network • Australia wired fax statement • Regulatory information for wireless products • Regulatory model number • Declaration - HP Officejet Pro 8500A | User Guide - Page 172
installed and used in accordance with the instructions, may cause harmful interference to radio off and on, the user is encouraged to try to correct the interference by one or more of the device that are not expressly approved by HP may void the user's authority to operate the equipment. This device - HP Officejet Pro 8500A | User Guide - Page 173
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED - HP Officejet Pro 8500A | User Guide - Page 174
of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Officejet Pro 8500A | User Guide - Page 175
à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spé . It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections - HP Officejet Pro 8500A | User Guide - Page 176
/ACIF S008. Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Union regulatory - HP Officejet Pro 8500A | User Guide - Page 177
product and any attached external antenna, if supported, shall be placed in such a manner (Res.ANATEL 282/2001). Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS - HP Officejet Pro 8500A | User Guide - Page 178
Appendix A Notice to users in Taiwan 174 Technical information - HP Officejet Pro 8500A | User Guide - Page 179
, Switzerland and United Kingdom. Products with 2.4-GHz wireless LAN devices France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This confused with the marketing name (HP Officejet Pro 8500A (A910) e-All-in-One series) or product number. Regulatory information 175 - HP Officejet Pro 8500A | User Guide - Page 180
138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1001-01-A HP Officejet Pro 8500A e-All-in-One, HP Officejet Pro 8500A Plus e-All-in-One HP Officejet Pro 8500A Premium e-All-in-One Regulatory Model Number:1) SNPRC-1001-01 Product Options: C9101A / Automatic 2-Sided Printing Device - HP Officejet Pro 8500A | User Guide - Page 181
Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Disposal of waste equipment by users in private households in the European Union • used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/ - HP Officejet Pro 8500A | User Guide - Page 182
of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des dé - HP Officejet Pro 8500A | User Guide - Page 183
imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. Additional ENERGY STAR qualified - HP Officejet Pro 8500A | User Guide - Page 184
Appendix A Third-party licenses HP Officejet Pro 8500A (A910) series third-party licenses LICENSE.aes-pubdom--crypto rijndael-alg-fst.c * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED - HP Officejet Pro 8500A | User Guide - Page 185
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER - HP Officejet Pro 8500A | User Guide - Page 186
being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet Pro 8500A | User Guide - Page 187
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet Pro 8500A | User Guide - Page 188
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, 184 - HP Officejet Pro 8500A | User Guide - Page 189
Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER - HP Officejet Pro 8500A | User Guide - Page 190
Redistribute This Code * * Unicode, Inc. hereby grants the right to freely use the information * supplied in this file in the creation of products supporting the * Unicode Standard, and to make copies of this file in any form * for internal or external distribution as long as this notice * remains - HP Officejet Pro 8500A | User Guide - Page 191
in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. - HP Officejet Pro 8500A | User Guide - Page 192
shopping also appear on ink alert messages. You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/ region, follow the prompts to select your printer, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions - HP Officejet Pro 8500A | User Guide - Page 193
media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet - HP Officejet Pro 8500A | User Guide - Page 194
setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS - HP Officejet Pro 8500A | User Guide - Page 195
mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the - HP Officejet Pro 8500A | User Guide - Page 196
at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow - HP Officejet Pro 8500A | User Guide - Page 197
fax line DSL PBX Distinct ive ring service Voice calls Computer Answering Voice dial-up machine mail modem service Recommended fax setup computer modem (no line, set up the printer as described in this section. Back view of the printer 1 2 Set up faxing (parallel phone systems) 193 - HP Officejet Pro 8500A | User Guide - Page 198
To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in - HP Officejet Pro 8500A | User Guide - Page 199
only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet Pro 8500A | User Guide - Page 200
connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on - HP Officejet Pro 8500A | User Guide - Page 201
the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, remove the - HP Officejet Pro 8500A | User Guide - Page 202
the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you - HP Officejet Pro 8500A | User Guide - Page 203
in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax - HP Officejet Pro 8500A | User Guide - Page 204
back of the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet Pro 8500A | User Guide - Page 205
have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 3 2 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the - HP Officejet Pro 8500A | User Guide - Page 206
encounter problems setting up the printer with optional equipment, contact your local service provider as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ- use these instructions to set up your fax. There are two different ways to set up the printer with your - HP Officejet Pro 8500A | User Guide - Page 207
wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You - HP Officejet Pro 8500A | User Guide - Page 208
, follow these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem - HP Officejet Pro 8500A | User Guide - Page 209
rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up faxing - HP Officejet Pro 8500A | User Guide - Page 210
from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of - HP Officejet Pro 8500A | User Guide - Page 211
to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service to see if it has one or two phone ports NOTE: If your computer has only one phone port, you need to - HP Officejet Pro 8500A | User Guide - Page 212
the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the - HP Officejet Pro 8500A | User Guide - Page 213
of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for - HP Officejet Pro 8500A | User Guide - Page 214
service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of - HP Officejet Pro 8500A | User Guide - Page 215
these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you need to purchase a parallel - HP Officejet Pro 8500A | User Guide - Page 216
wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You - HP Officejet Pro 8500A | User Guide - Page 217
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration Web site for your - HP Officejet Pro 8500A | User Guide - Page 218
If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that - HP Officejet Pro 8500A | User Guide - Page 219
Web server. This section contains the following topics: • Change basic network settings • Change advanced network settings • Set up the printer for wireless communication • Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and manage - HP Officejet Pro 8500A | User Guide - Page 220
To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page. • Or, open the HP software (Windows), click the Network Settings tab, click the Wired or Wireless tab (depending on the current connection), and - HP Officejet Pro 8500A | User Guide - Page 221
tab, click Firewall Rules. 3. Click New, and then follow the onscreen instructions. Change the priority of firewall rules To change the priority in which a printer's network settings. For more information, see To reset the printer's network settings. Limitations to rules, templates, and services - HP Officejet Pro 8500A | User Guide - Page 222
in two (2) address template rules. One for all IPv4 addresses, and another for services you can add to 64 a user-defined service template. NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services - HP Officejet Pro 8500A | User Guide - Page 223
wireless problems. Make sure the printer is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software - HP Officejet Pro 8500A | User Guide - Page 224
hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch right arrow , and then select Network. 3. Touch Wireless, select Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup. NOTE - HP Officejet Pro 8500A | User Guide - Page 225
Connecting an Ethernet cable turns off the printer's wireless capabilities. 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. 2. Follow the onscreen instructions. To change the connection method (Mac OS - HP Officejet Pro 8500A | User Guide - Page 226
access to the network. If the WAP filters MAC addresses, then the printer's MAC address must be added to the WAP's list of accepted MAC addresses with the wireless devices on the network. • Keep all wireless devices on the network within range of one another. Uninstall and reinstall the HP software - HP Officejet Pro 8500A | User Guide - Page 227
work correctly if the files are deleted. 5. Restart your computer. 6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and follow the onscreen instructions. 7. Connect the printer when the HP software prompts you to connect it to the computer. 8. Press the Power - HP Officejet Pro 8500A | User Guide - Page 228
Appendix D 4. Follow the onscreen instructions. 5. When the HP Uninstaller finishes, restart your computer. 224 Network setup - HP Officejet Pro 8500A | User Guide - Page 229
support information. NOTE: On a Macintosh computer, the features available in the HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge - HP Officejet Pro 8500A | User Guide - Page 230
are stored on the computer until you clear them manually. You can configure your browser to accept all Depending on your printer, if you disable cookies, you also disable one or more of the supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. - HP Officejet Pro 8500A | User Guide - Page 231
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 227 - HP Officejet Pro 8500A | User Guide - Page 232
and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information seewww.hp.com/go/inkusage. Printhead problem The printhead identified in the message is missing, not detected, or incorrectly installed in the printer. 228 Errors (Windows) - HP Officejet Pro 8500A | User Guide - Page 233
, contact HP support for service or replacement. For more information about the printhead warranty, see Solve wireless problems. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Cartridge Problem The ink cartridge identified in - HP Officejet Pro 8500A | User Guide - Page 234
service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, seeHP support. Paper Mismatch The paper size or type selected in the printer driver - HP Officejet Pro 8500A | User Guide - Page 235
Press (the Power button)to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers - HP Officejet Pro 8500A | User Guide - Page 236
If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different - HP Officejet Pro 8500A | User Guide - Page 237
161 tray supporting 162 cartridges. See ink cartridges clean automatic document feeder 31 exterior 31 printheads 102, 103 scanner glass 30 clear fax logs 79 color copy 55 colored text, and OCR 45 colors bleeding 97 faded or dull 97 print black and white, troubleshoot 97 troubleshoot 98 wrong - HP Officejet Pro 8500A | User Guide - Page 238
supported 160 media types and weights supported 162 turn on and off in driver 30 duty cycle 158 E ECM. See error correction mode edit text in OCR program 45 electrical specifications 165 embedded Web server about 225 opening 226 system requirements 159 troubleshoot , print 79 manual receive 63 modem - HP Officejet Pro 8500A | User Guide - Page 239
status 148 supported 157 tips 83 warranty 155 yields 158 ink level icons 17 ink levels, check 84 ink smearing, troubleshoot 96 installation accessories 28 duplexer 29 hardware installation suggestions 145 HP software installation suggestions 145 ink cartridges 84 tray 2 29 troubleshooting issues 145 - HP Officejet Pro 8500A | User Guide - Page 240
settings 216, 217 firewalls, troubleshoot 92 IP settings 216 link speed 216 operating systems supported 159 protocols supported 159 settings, change 215 solve problems 146 system requirements 159 view and printsettings 215 wireless communication setup 219 wireless settings 148, 220 noise information - HP Officejet Pro 8500A | User Guide - Page 241
numbers 67 forwarding 65 manually 63 polling 65 rings to answer 73 troubleshoot 122, 125 recycle print cartridges 177 redial options, setting 75 reduce fax 66 regulatory information 167, 172 regulatory model number 175 replace ink cartridges 84 printheads 105 report wireless test 221 reports - HP Officejet Pro 8500A | User Guide - Page 242
jams 150 installation tray 2 29 load media 23 locating 11 media sizes supported 160 media types and weights supported 162 paper guides illustration 11 troubleshoot feeding 108 turn on and off in driver 30 troubleshoot answering machines 128 blank pages printed 93 bleeding colors 97 colors 97, 98 - HP Officejet Pro 8500A | User Guide - Page 243
111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting 136 radio, turn off - HP Officejet Pro 8500A | User Guide - Page 244
240 - HP Officejet Pro 8500A | User Guide - Page 245
- HP Officejet Pro 8500A | User Guide - Page 246
© 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support
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OFFICEJET PRO
8500A
A910
User Guide