7
Web
HP Apps
.................................................................................................................................
81
Marketsplash by HP
................................................................................................................
82
8
Work with ink cartridges
Information on ink cartridges and the printheads
....................................................................
83
Check the estimated ink levels
...............................................................................................
84
Replace the ink cartridges
......................................................................................................
84
Store printing supplies
............................................................................................................
86
Store ink cartridges
...........................................................................................................
86
Store printheads
...............................................................................................................
86
9
Solve a problem
HP support
..............................................................................................................................
87
Obtain electronic support
..................................................................................................
88
HP support by phone
........................................................................................................
88
Before you call
............................................................................................................
88
Phone support period
.................................................................................................
89
Telephone support numbers
.......................................................................................
89
After the phone support period
...................................................................................
91
General troubleshooting tips and resources
...........................................................................
91
Solve printing problems
..........................................................................................................
91
The printer shuts down unexpectedly
...............................................................................
92
Alignment fails
..................................................................................................................
92
The printer is not responding (nothing prints)
...................................................................
92
Printer takes a long time to print
.......................................................................................
93
Blank or partial page printed
.............................................................................................
93
Something on the page is missing or incorrect
.................................................................
93
Placement of the text or graphics is wrong
.......................................................................
94
Solve print quality problems
....................................................................................................
94
General print quality troubleshooting
................................................................................
95
Meaningless characters print
............................................................................................
95
Ink is smearing
.................................................................................................................
96
Ink is not filling the text or graphics completely
.................................................................
96
Output is faded or dull colored
..........................................................................................
97
Colors are printing as black and white
..............................................................................
97
Wrong colors are printing
..................................................................................................
97
Printout shows bleeding colors
.........................................................................................
97
The printout has a horizontal band of distortion near the bottom of a borderless print
.....
98
Colors do not line up correctly
..........................................................................................
98
Text or graphics are streaked
...........................................................................................
99
Something on the page is missing or incorrect
.................................................................
99
Printhead maintenance
.....................................................................................................
99
To check printhead health
........................................................................................
100
To print the print quality diagnostic page
..................................................................
100
To align the printheads
.............................................................................................
101
To calibrate the linefeed
...........................................................................................
102
To clean the printheads
............................................................................................
102
To clean the printhead contacts manually
.................................................................
103
To replace the printheads
.........................................................................................
105
Solve paper-feed problems
...................................................................................................
108
4