HP Officejet Pro 8500A User Guide - Page 155
Clear paper jams, To clear a jam, CAUTION
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Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see Media specifications. • Using paper that is too thick or too thin for the printer. • Trying to add paper to the document feeder tray while the printer is feeding pages. To clear a jam Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the panel or unit. b. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you. Clear jams 151
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