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HP Officejet Pro 8500A User Guide - Page 241

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Index printer software (Windows) about 225 opening 225 printhead latch, locating 12 printheads aligning 101 clean 102 clean contacts manually 103 health, check 100 maintaining 99 ordering online 188 replace 105 status 100, 148 supported 158 processor specifications 158 pulse dialing 74 Q quality, troubleshoot copy 111 diagnostic page 100 print 94 scan 114 R radio interference reducing 222 regulatory information 172 radio, turn off 215 rear access panel clear jams 150 illustration 13 receive faxes auto answer mode 73 automatically 63 blocking numbers 67 forwarding 65 manually 63 polling 65 rings to answer 73 troubleshoot 122, 125 recycle print cartridges 177 redial options, setting 75 reduce fax 66 regulatory information 167, 172 regulatory model number 175 replace ink cartridges 84 printheads 105 report wireless test 221 reports confirmation, fax 77 error, fax 78 fax test failed 116 reprint faxes from memory 65 right navigation button 14, 15 rings to answer 73 S save faxes in memory 64 scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications 165 slow 113 troubleshoot 112 Scan screen 16 scanner glass clean 30 load originals 21 locating 11 schedule fax 61 Secure Digital memory card insert 27 security wireless communication 221 wireless settings 220 self test diagnostic page information on 147 print 148 send faxes basic fax 57 manually 59 memory, from 60 monitor dialing 60, 62 schedule 61 troubleshoot 122, 124, 127 send scans for OCR 45 troubleshoot 112 serial number 148 serial phone systems countries/regions with 190 setup types 191 settings copy 55 network 215 speed, fax 75 volume, fax 76 Setup 17 setup answering machine (parallel phone systems) 206 answering machine and modem (parallel phone systems) 207 computer modem (parallel phone systems) 199 computer modem and answering machine (parallel phone systems) 207 computer modem and voice line (parallel phone systems) 202 computer modem and voice mail (parallel phone systems) 211 distinctive ringing 73 distinctive ringing (parallel phone systems) 196 DSL (parallel phone systems) 194 fax scenarios 191 fax, with parallel phone systems 190 ISDN line (parallel phone systems) 195 PBX system (parallel phone systems) 195 separate fax line (parallel phone systems) 193 shared phone line (parallel phone systems) 197 test fax 213 voice mail (parallel phone systems) 198 voice mail and computer modem (parallel phone systems) 211 size scans, troubleshoot 116 troubleshoot copy 110 skew, troubleshoot copy 111 print 108 scan 114 slow print, troubleshoot 93 237

Section	Page
Contents	5
Get started	14
Accessibility	14
Eco-Tips	15
Understand the printer parts	15
Front view	15
Printing supplies area	16
Back view	17
Use the printer control panel	17
Overview of buttons and lights	17
HP Officejet Pro 8500A (A910a-f)	18
HP OfficeJet Pro 8500A (A910g-z)	19
Control-panel display icons	20
Change printer settings	22
Select the mode	22
Change printer settings	22
Finding the printer model number	22
Select print media	23
Recommended papers for printing and copying	23
Recommended papers for photo printing	24
Tips for selecting and using media	25
Load an original on the scanner glass	25
Load an original in the automatic document feeder (ADF)	26
Load media	27
Load standard-size media	27
Load envelopes	28
Load cards and photo paper	29
Load transparencies	30
Load custom-size media	30
Insert a memory device	31
Install the accessories	32
Install the duplexer	33
Install Tray 2	33
Turn on accessories in the printer driver	34
To turn on accessories on Windows computers	34
To turn on accessories on Macintosh computers	34
Maintain the printer	34
Clean the scanner glass	34
Clean the exterior	35
Clean the automatic document feeder	35
Turn the printer off	36
Print	37
Print documents	37
Print documents (Windows)	38
Print documents (Mac OS X)	38
Print brochures	38
Print brochures (Windows)	38
Print brochures (Mac OS X)	39
Print on envelopes	39
Print on envelopes (Windows)	39
Print on envelopes (Mac OS X)	40
Print photos	40
Print photos on photo paper (Windows)	40
Print photos on photo paper (Mac OS X)	41
Print photos from a memory device	41
Print DPOF photos	42
Print on special and custom-size paper	43
Print on special or custom-size paper (Mac OS X)	43
Print borderless documents	43
Print borderless documents (Windows)	44
Print borderless documents (Mac OS X)	44
Scan	47
Scan an original	47
Scan to a computer	47
Scan to a memory card	48
Scan using Webscan	48
Scanning documents as editable text	49
HP Digital Solutions	50
What are HP Digital Solutions?	50
HP Direct Digital Filing	50
HP Digital Fax	50
Requirements	51
Set up the HP Digital Solutions	52
Set up HP Direct Digital Filing	52
Set Up Scan to Network Folder	53
Set Up Scan to E-mail	54
Set Up HP Digital Fax	56
Use the HP Digital Solutions	57
Use HP Scan to Network Folder	57
Use Scan to E-mail	57
Use HP Digital Fax	58
Copy	59
Copy documents	59
Change copy settings	59
Fax	61
Send a fax	61
Send a standard fax	61
Send a standard fax from the computer	62
Send a fax manually from a phone	63
Send a fax using monitor dialing	64
Send a fax from memory	64
Schedule a fax to send later	65
Send a fax to multiple recipients	66
Send a fax in Error Correction Mode	66
Receive a fax	67
Receive a fax manually	67
Set up backup fax	68
Reprint received faxes from memory	69
Poll to receive a fax	69
Forward faxes to another number	69
Set the paper size for received faxes	70
Set automatic reduction for incoming faxes	70
Block unwanted fax numbers	71
Add numbers to the junk fax list	71
Remove numbers from the junk fax list	72
Print a Junk Fax Report	72
Receive faxes to your computer (Fax to PC and Fax to Mac)	72
Fax to PC and Fax to Mac requirements	73
Activate Fax to PC and Fax to Mac	73
Modify Fax to PC or Fax to Mac settings	73
Set up speed-dial entries	74
Set up and change speed-dial entries	74
Set up and change group speed-dial entries	75
Delete speed-dial entries	76
Print a list of speed-dial entries	76
Change fax settings	76
Configure the fax header	76
Set the answer mode (Auto answer)	77
Set the number of rings before answering	77
Change the answer ring pattern for distinctive ring	77
Set the dial type	78
Set the redial options	79
Set the fax speed	79
Set the fax sound volume	80
Fax and digital phone services	80
Fax over Internet Protocol	80
Use reports	81
Print fax confirmation reports	81
Print fax error reports	82
Print and view the fax log	83
Clear the fax log	83
Print the details of the last fax transaction	83
Print a Caller ID Report	83
View the Call History	83
Web	85
HP Apps	85
Marketsplash by HP	86
Work with ink cartridges	87
Information on ink cartridges and the printheads	87
Check the estimated ink levels	88
Replace the ink cartridges	88
Store printing supplies	90
Store ink cartridges	90
Store printheads	90
Solve a problem	91
HP support	91
Obtain electronic support	92
HP support by phone	92
Before you call	92
Phone support period	93
Telephone support numbers	93
After the phone support period	95
General troubleshooting tips and resources	95
Solve printing problems	95
The printer shuts down unexpectedly	96
Alignment fails	96
The printer is not responding (nothing prints)	96
Printer takes a long time to print	97
Blank or partial page printed	97
Something on the page is missing or incorrect	97
Placement of the text or graphics is wrong	98
Solve print quality problems	98
General print quality troubleshooting	99
Meaningless characters print	99
Ink is smearing	100
Ink is not filling the text or graphics completely	100
Output is faded or dull colored	101
Colors are printing as black and white	101
Wrong colors are printing	101
Printout shows bleeding colors	101
The printout has a horizontal band of distortion near the bottom of a borderless print	102
Colors do not line up correctly	102
Text or graphics are streaked	103
Something on the page is missing or incorrect	103
Printhead maintenance	103
To check printhead health	104
To print the print quality diagnostic page	104
To align the printheads	105
To calibrate the linefeed	106
To clean the printheads	106
To clean the printhead contacts manually	107
To replace the printheads	109
Solve paper-feed problems	112
Solve copy problems	113
No copy came out	113
Copies are blank	114
Documents are missing or faded	114
Size is reduced	114
Copy quality is poor	115
Copy defects are apparent	115
The printer prints half a page, then ejects the paper	116
Paper mismatch	116
Solve scan problems	116
Scanner did nothing	116
Scan takes too long	117
Part of the document did not scan or text is missing	117
Text cannot be edited	117
Error messages appear	118
Scanned image quality is poor	118
Scan defects are apparent	119
Solve fax problems	120
The fax test failed	120
Solve problems using HP Web sites and services	133
Solve problems using HP Web services	133
Solve problems using HP Web sites	134
Solve HP Digital Solutions problems	134
Solving HP Direct Digital Filing problems	134
Common problems	134
Unable to scan to network folder	135
Unable to scan to e-mail	136
The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)	136
Solving HP Digital Fax problems	136
Solve memory device problems	138
The printer cannot read the memory device	138
The printer cannot read photos on the memory device	139
Solve wired (Ethernet) network problems	139
General network troubleshooting	139
Network port created does not match printer IP address (Windows)	140
Solve wireless problems	140
Basic wireless troubleshooting	140
Advanced wireless troubleshooting	141
Step 1: Make sure your computer is connected to your network	141
Step 2: Make sure that the printer is connected to your network	142
Step 3: Check to see if the firewall software is blocking communication	143
Step 4: Make sure the printer is online and ready	144
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	144
Step 6: Make sure the HP Network Devices Support service is running (Windows only)	145
Add hardware addresses to a wireless access point (WAP)	145
Configure your firewall to work with printers	146
Solve printer management problems	147
Embedded Web server cannot be opened	148
Troubleshoot installation issues	149
Hardware installation suggestions	149
HP software installation suggestions	149
Solve network problems	150
Understand the Self Test Diagnostic Page	151
Understand the network configuration page	152
Clear jams	154
Clear paper jams	155
Avoid paper jams	157
Technical information	158
Warranty information	158
Hewlett-Packard limited warranty statement	159
Ink cartridge warranty information	160
Printer specifications	161
Physical specifications	161
Product features and capacities	161
Processor and memory specifications	162
System requirements	162
Network protocol specifications	163
Embedded Web server specifications	163
Media specifications	163
Understand specifications for supported media	164
Set minimum margins	167
Guidelines for printing on both sides of a page	167
Print specifications	168
Copy specifications	168
Fax specifications	168
Scan specifications	169
HP Web site specifications	169
Environmental specifications	169
Electrical specifications	169
Acoustic emission specifications	170
Memory device specifications	170
Memory card specifications	170
USB flash drives	170
Regulatory information	171
FCC statement	172
Notice to users in Korea	172
VCCI (Class B) compliance statement for users in Japan	172
Notice to users in Japan about the power cord	173
Noise emission statement for Germany	173
LED indicator statement	173
Gloss of housing of peripheral devices for Germany	173
Notice to users of the U.S. telephone network: FCC requirements	174
Notice to users of the Canadian telephone network	175
Notice to users in the European Economic Area	176
Notice to users of the German telephone network	176
Australia wired fax statement	176
Regulatory information for wireless products	176
Exposure to radio frequency radiation	177
Notice to users in Brazil	177
Notice to users in Canada	177
Notice to users in Taiwan	178
European Union regulatory notice	179
Regulatory model number	179
Declaration of conformity	180
Environmental product stewardship program	181
Paper use	181
Plastics	181
Material safety data sheets	181
Recycling program	181
HP inkjet supplies recycling program	181
Disposal of waste equipment by users in private households in the European Union	182
Power consumption	183
Chemical Substances	183
RoHS notices (China only)	183
Third-party licenses	184
HP supplies and accessories	192
Order printing supplies online	192
Supplies	192
Ink cartridges and printheads	192
HP media	193
Additional fax setup	194
Set up faxing (parallel phone systems)	194
Select the correct fax setup for your home or office	195
Case A: Separate fax line (no voice calls received)	197
Case B: Set up the printer with DSL	198
Case C: Set up the printer with a PBX phone system or an ISDN line	199
Case D: Fax with a distinctive ring service on the same line	200
Case E: Shared voice/fax line	201
Case F: Shared voice/fax line with voice mail	202
Case G: Fax line shared with computer modem (no voice calls received)	203
Set up the printer with a computer dial-up modem	203
Set up the printer with a computer DSL/ADSL modem	205
Case H: Shared voice/fax line with computer modem	206
Shared voice/fax with computer dial-up modem	206
Shared voice/fax with computer DSL/ADSL modem	208
Case I: Shared voice/fax line with answering machine	210
Case J: Shared voice/fax line with computer modem and answering machine	211
Shared voice/fax line with computer dial-up modem and answering machine	211
Shared voice/fax line with computer DSL/ADSL modem and answering machine	213
Case K: Shared voice/fax line with computer dial-up modem and voice mail	215
Serial-type fax setup	217
Test fax setup	217
Network setup	219
Change basic network settings	219
View and print network settings	219
Turn the wireless radio on and off	219
Change advanced network settings	219
Set link speed	220
View IP settings	220
Change IP settings	220
Configure the printer’s firewall settings	220
Creating and using firewall rules	221
Reset network settings	223
Set up the printer for wireless communication	223
To set up a wireless communication using the Wireless Setup Wizard	223
Understand 802.11 wireless network settings	224
Test the wireless connection	225
Change the connection method	225
Guidelines for ensuring wireless network security	225
To add hardware addresses to a WAP	226
Other guidelines	226
Guidelines for reducing interference on a wireless network	226
Uninstall and reinstall the HP software	226
Printer management tools	229
HP printer software (Windows)	229
HP Utility (Mac OS X)	229
Embedded Web server	229
About cookies	230
To open the embedded Web server	230

Match case Limit results 1 per page

printer software (Windows)

about 225

opening 225

printhead latch, locating 12

printheads

aligning 101

clean 102

clean contacts manually 103

health, check 100

maintaining 99

ordering online 188

replace 105

status 100, 148

supported 158

processor specifications 158

pulse dialing 74

quality, troubleshoot

copy 111

diagnostic page 100

print 94

scan 114

radio interference

reducing 222

regulatory information 172

radio, turn off 215

rear access panel

clear jams 150

illustration 13

receive faxes

auto answer mode 73

automatically 63

blocking numbers 67

forwarding 65

manually 63

polling 65

rings to answer 73

troubleshoot 122, 125

recycle

print cartridges 177

redial options, setting 75

reduce fax 66

regulatory information 167, 172

regulatory model number 175

replace

ink cartridges 84

printheads 105

report

wireless test 221

reports

confirmation, fax 77

error, fax 78

fax test failed 116

reprint

faxes from memory 65

right navigation button 14, 15

rings to answer 73

save

faxes in memory 64

scan

error messages 114

from printer control panel 43

from Webscan 44

OCR 45

quality 114

Scan screen 16

scan specifications 165

slow 113

troubleshoot 112

Scan screen 16

scanner glass

clean 30

load originals 21

locating 11

schedule fax 61

Secure Digital memory card

insert 27

security

wireless communication 221

wireless settings 220

self test diagnostic page

information on 147

print 148

send faxes

basic fax 57

manually 59

memory, from 60

monitor dialing 60, 62

schedule 61

troubleshoot 122, 124, 127

send scans

for OCR 45

troubleshoot 112

serial number 148

serial phone systems

countries/regions with 190

setup types 191

settings

copy 55

network 215

speed, fax 75

volume, fax 76

Setup 17

setup

answering machine

(parallel phone

systems) 206

answering machine and

modem (parallel phone

systems) 207

computer modem (parallel

phone systems) 199

computer modem and

answering machine

(parallel phone

systems) 207

computer modem and

voice line (parallel phone

systems) 202

computer modem and

voice mail (parallel

phone systems) 211

distinctive ringing 73

distinctive ringing (parallel

phone systems) 196

DSL (parallel phone

systems) 194

fax scenarios 191

fax, with parallel phone

systems 190

ISDN line (parallel phone

systems) 195

PBX system (parallel

phone systems) 195

separate fax line (parallel

phone systems) 193

shared phone line (parallel

phone systems) 197

test fax 213

voice mail (parallel phone

systems) 198

voice mail and computer

modem (parallel phone

systems) 211

size

scans, troubleshoot 116

troubleshoot copy 110

skew, troubleshoot

copy 111

print 108

scan 114

slow print, troubleshoot 93

Index

237