HP Officejet Pro 8500A User Guide - Page 101

Output is faded or dull colored, Colors are printing as black and white, Wrong colors are printing,

Page 101 highlights

Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Print. Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the printer driver. For more information, see Print on special and customsize paper. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Check the print cartridges. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. Printout shows bleeding colors Check the ink cartridges Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For ordering information, see Supplies. Solve print quality problems 97

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Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printhead
maintenance.
Output is faded or dull colored
Check the print mode
The
Draft
or
Fast
mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select
Normal
or
Best
. For more
information, see
Print.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the printer driver. For more information, see
Print
on
special
and
custom-
size
paper.
Colors are printing as black and white
Check the print settings
Make sure
Print in Grayscale
is not selected in the printer driver. Open the HP
software included with the printer, click the
Advanced
tab, and then select
Off
from
the
Print in Grayscale
drop-down menu.
Wrong colors are printing
Check the print settings
Make sure
Print in Grayscale
is not selected in the printer driver. Open the HP
software included with the printer, click the
Advanced
tab, and then select
Off
from
the
Print in Grayscale
drop-down menu.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printhead
maintenance.
Check the print cartridges.
HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges.
Printout shows bleeding colors
Check the ink cartridges
Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled,
remanufactured, or non-HP ink cartridges. For ordering information, see
Supplies.
Solve print quality problems
97