HP Officejet Pro 8500A User Guide - Page 101
Output is faded or dull colored, Colors are printing as black and white, Wrong colors are printing,
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Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Print. Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the printer driver. For more information, see Print on special and customsize paper. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Printhead maintenance. Check the print cartridges. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. Printout shows bleeding colors Check the ink cartridges Make sure you are using genuine HP ink. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For ordering information, see Supplies. Solve print quality problems 97