HP P2055d HP LaserJet P2050 Series - Software Technical Reference - Page 180

Troubleshooting the product setup, Show Info? - paper tray

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6. Click Add. The product appears in the Printer List. 7. To configure installable options such as a duplexing unit or optional paper tray, click Show Info? on the printer list and select Installable Options in the pull-down menu. 8. If the product has the optional Tray 3, select Tray 3. 9. Select the Duplex Unit check box. 10. Click Apply Changes, and then close the Printer List dialog. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Carry out each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on again. ● Turn the computer off and then back on again. ● If you are using a USB hub on the computer, disconnect the other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after an installation: 1. Unplug USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the product software. 4. Turn the computer off and then on again. 5. Reconnect the USB cable from the computer to the product. If these steps do not resolve the problem, delete the incorrect print queue, click Add, select the product from the list, and then browse manually for the product PPD. 162 Chapter 5 Macintosh software and utilities ENWW

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6.
Click
Add
. The product appears in the
Printer List
.
7.
To configure installable options such as a duplexing unit or optional paper tray, click
Show Info?
on the printer list and select
Installable Options
in the pull-down menu.
8.
If the product has the optional Tray 3, select
Tray 3
.
9.
Select the
Duplex Unit
check box.
10.
Click
Apply Changes
, and then close the
Printer List
dialog.
Troubleshooting the product setup
If the product does not appear in the printer list after an installation:
Carry out each one of these solutions in the order given, and restart the setup process after each one
to see if the issue has been resolved.
●
Verify that the USB or network cable is connected between the product and the computer and that
the product is powered on.
●
Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a
different USB port.
●
Turn the product off and then back on again.
●
Turn the computer off and then back on again.
●
If you are using a USB hub on the computer, disconnect the other USB devices from the hub.
If the wrong PPD appears in the Kind column in the printer list after an installation:
1.
Unplug USB cable.
2.
Delete the print queue with the incorrect type (for example, Generic PostScript Printer).
3.
Reinstall the product software.
4.
Turn the computer off and then on again.
5.
Reconnect the USB cable from the computer to the product.
If these steps do not resolve the problem, delete the incorrect print queue, click
Add
, select the product
from the list, and then browse manually for the product PPD.
162
Chapter 5
Macintosh software and utilities
ENWW