HP P2055d HP LaserJet P2050 Series - Software Technical Reference - Page 219
Troubleshooting checklist, Table 6-2 - device error
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Engineering details Troubleshooting checklist Use the following steps when trying to solve a problem with the product. Table 6-2 Troubleshooting checklist Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power 1. Verify that the product is When the product is source, cable, switch, or fuse. plugged in. connected to a grounded 2. Verify that the power power source, amber lights on cable is functional and the top of the product will that the power switch is show that it is warming up. on. When the product is ready to print, only the green light will 3. Check the power source be on. by plugging the product directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. 2 Does the product print from Software is not installed Uninstall and then reinstall the the computer? correctly or an error occurred product software. Verify that during software installation. you are using the correct Use a word-processing installation procedure and the application to send a print job correct port setting. to the product. The cable is not connected Reconnect the cable. correctly. An incorrect driver is selected. Select the proper driver. Other devices are connected Disconnect the other devices to the USB port. and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Contact Center. ENWW Troubleshooting checklist 201