HP Surestore Disk Array FC60 HP SureStore E Disk Array FC60 Service Manual (A5 - Page 246

Table 32 Controller Troubleshooting Symptom Possible Cause Procedure Controller LED (front cover) is ON and the fan LED is off. Software issued a Controller error message Controller enclosure and Fan LED (front cover) are on A Controller missing or unplugged Check the Power LEDs on both controller modules. If one Power LED is off, make sure that the module is plugged in correctly and its handles are locked in place. B Controller failed If the Fault LED remains ON after replacing the Controller, go to cause C. C One or more memory modules failed Replace the memory modules. If the Fault LED remains ON after replacing the memory, go to cause D. D Controller enclosure midplane failed Replace the Midplane. If the Fault LED remains ON after replacing the midplane, call the factory service center. A Controller failed - Check the Fan LED on the front cover. If it is on, go to "Troubleshooting Controller Fan Module Problems" on page 257. If not, continue at the next step. - Replace the failed Controller. A Controller enclosure fan - Stop all activity to the Controller module failure caused one or and turn OFF the power. both Controller(s) to - Replace the failed Controller enclosure overheat fan module. - Allow the Controller to cool down, then turn ON the power. - Check both Controllers for fault LEDs. If a Controller Fault LED turns on, replace the failed Controller. 246 Controller Enclosure Troubleshooting