HP Surestore Disk Array FC60 HP SureStore E Disk Array FC60 Service Manual (A5 - Page 275

Troubleshooting Master Troubleshooting Table Table 37 contains troubleshooting information for the controller enclosure and modules. Table 37 Master Troubleshooting Controller Enclosure Master Troubleshooting Table Symptom Possible Cause Procedure Controller Controller LED (front cover) is on and the Fan Fault LED is off. A Controller missing or unplugged Check the power LEDs on both controller modules. If a Power LED is off, make sure that the module is plugged in correctly and its handles are locked in place. B Controller failed If the Fault LED remains on after replacing the controller, go to cause C. C One or more memory modules failed Replace the memory modules. If the Fault LED remains ON after replacing the memory, go to cause D. D Controller enclosure midplane failed Replace the midplane. If the Fault LED remains ON after replacing the midplane, call the factory service center. Software issued a controller error message Controller failed Check the Fan Fault LED on the front cover. If it is on, go to Troubleshooting Controller fan module Problems. If not, continue at the next step. Replace the failed controller. Controller enclosure and fan fault LEDs (front cover) are on Both a controller enclosure and the controller fan module failed. Check both controllers for fault LEDs, then replace the failed controller. After replacing the failed controller, check the LEDs on the front cover. If the Fan Fault LED is still on, replace the controller module. Controller Enclosure Troubleshooting 275