Lexmark MX310 User's Guide - Page 208
Gray background on prints, Step 2, Warning-Potential Damage
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Troubleshooting 208 Action Step 2 a Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. b Resend the print job. Yes No The problem is solved. Contact customer support. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. c Install the imaging unit, and then the cartridge. d Resend the print job. The problem is solved. Go to step 3. Did the gray background disappear from the prints? Step 3 Replace the imaging unit, and then resend the print job. The problem is solved. Contact customer support. Did the gray background disappear from the prints?
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