Lexmark MX310 User's Guide - Page 235

Troubleshooting 235 Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Yes Go to step 2. No Connect the cables properly. Are the cables securely connected? Step 2 Check if the file name is already in use. Change the file name. Go to step 3. Is the file name already in use? Step 3 Check if the document or photo you want to scan is open in another application or being used by another user. Close the file you are Go to step 4. scanning. Is the file you want to scan open by another application or user? Step 4 Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings. Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. Scanner unit does not close Action Check if there are obstructions in the scanner unit. a Lift the scanner unit. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes No The problem is solved. Contact customer support. Scanning takes too long or freezes the computer Action Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Yes Go to step 2. Does scanning still take too long or freeze the computer? No The problem is solved.