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Lexmark MX310 User's Guide - Page 234

The scanner does not respond, Step 1 - scanner not working

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Troubleshooting 234 • "Scanning takes too long or freezes the computer" on page 235 • "Poor scanned image quality" on page 236 • "Partial document or photo scans" on page 237 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check if the electrical outlet is turned off by a switch or breaker. Go to step 3. Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the printer Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to power supplies, or extension cords. a properly grounded electrical outlet. Go to step 6. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 6 Check other electrical equipment plugged into the outlet. Are the other electrical equipment working? Unplug the other Go to step 7. electrical equipment and turn on the printer. If the printer does not work, then reconnect the other electrical equipment and then go to step 6. Step 7 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Are the printer and scanner working?

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Understanding the basic functions of the scanner	11
Using the ADF and scanner glass	12
Using the printer control panel	13
Understanding the colors of the indicator and Sleep button lights	13
Additional printer setup	15
Installing internal options	15
Available internal options	15
Accessing the controller board	15
Installing an optional card	17
Installing hardware options	19
Order of installation	19
Installing optional trays	19
Attaching cables	22
Setting up the printer software	23
Installing the printer software	23
Updating available options in the printer driver	23
Networking	24
Preparing to set up the printer on an Ethernet network	24
Installing the printer on an Ethernet network	25
Preparing to set up the printer on a wireless network	26
Connecting the printer using the Wireless Setup Wizard	27
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	27
Connecting the printer to a wireless network using the Embedded Web Server	28
Verifying printer setup	29
Printing a menu settings page	29
Printing a network setup page	29
Loading paper and specialty media	30
Setting the paper size and type	30
Configuring Universal paper settings	30
Loading trays	30
Loading the multipurpose feeder	35
Linking and unlinking trays	39
Linking and unlinking trays	39
Creating a custom name for a paper type	40
Assigning a custom paper type name	40
Assigning a custom paper type	41
Paper and specialty media guide	42
Paper guidelines	42
Paper characteristics	42
Unacceptable paper	43
Selecting paper	43
Selecting preprinted forms and letterhead	43
Using recycled paper and other office papers	44
Supported paper sizes, types, and weights	45
Supported paper sizes	45
Supported paper types and weights	46
Using specialty media	47
Tips on using letterhead	47
Tips on using transparencies	48
Tips on using envelopes	48
Tips on using labels	48
Tips on using card stock	49
Storing paper	49
Printing	51
Printing a document	51
Printing a document	51
Adjusting toner darkness	51
Printing confidential and other held jobs	52
Storing print jobs in the printer	52
Printing confidential and other held jobs	53
Modifying confidential print settings	53
Printing information pages	54
Printing a font sample list	54
Canceling a print job	54
Canceling a print job from the printer control panel	54
Canceling a print job from the computer	54
Copying	56
Making copies	56
Making a quick copy	56
Copying using the ADF	56
Copying using the scanner glass	57
Copying photos	57
Copying on specialty media	57
Copying on transparencies	57
Copying on letterhead	58
Customizing copy settings	59
Copying to a different size	59
Making copies using paper from a selected tray	59
Copying on both sides of the paper (duplexing)	60
Reducing or enlarging copies	61
Making a copy lighter or darker	61
Adjusting copy quality	61
Collating copies	62
Placing separator sheets between copies	63
Copying multiple pages onto a single sheet	63
Placing information on copies	64
Placing an overlay message on each page	64
Canceling a copy job	65
Canceling a copy job from the printer control panel	65
Understanding the copy options	65
Copies	65
Copy from	65
Copy to	65
Scale	66
Darkness	66
Sides (Duplex)	66
Collate	66
Content Type	66
Content Source	66
Advanced Duplex	67
Overlay	67
Separator Sheets	67
Paper Saver	67
E-mailing	68
Setting up the printer to e-mail	68
Setting up the e-mail function	68
Configuring e-mail settings	68
Creating an e-mail shortcut	69
Creating an e-mail shortcut using the Embedded Web Server	69
E-mailing a document	69
Sending an e-mail using a shortcut number	69
Sending an e-mail using the address book	69
Canceling an e-mail	70
Faxing	71
Setting up the printer to fax	71
Initial fax setup	72
Choosing a fax connection	73
Scenario 1: Standard telephone line	73
Scenario 2: Digital Subscriber Line (DSL)	77
Scenario 3: VoIP telephone service	78
Scenario 4: Digital telephone service through a cable provider	79
Scenario 5: Countries or regions with different telephone wall jacks and plugs	80
Connecting to a distinctive ring service	84
Setting the outgoing fax or station name and number	84
Setting the date and time	85
Configuring the printer to observe daylight saving time	85
Sending a fax	85
Sending a fax using the printer control panel	85
Sending a fax using the computer	86
Sending a fax using a shortcut number	86
Sending a fax using the address book	87
Sending a fax at a scheduled time	87
Creating a fax destination shortcut using the Embedded Web Server	87
Customizing fax settings	88
Changing the fax resolution	88
Making a fax lighter or darker	88
Viewing a fax log	89
Blocking junk faxes	89
Canceling an outgoing fax	89
Canceling a fax job while the original documents are still scanning	89
Canceling a fax job after scanning the original documents	90
Holding and forwarding faxes	90
Holding faxes	90
Forwarding a fax	90
Understanding the fax options	91
Original Size	91
Resolution	91
Darkness	91
Content Type	91
Content Source	92
Sides (Duplex)	92
Orientation	92
Binding	92
Scanning	93
Scanning to an FTP address	93
Creating shortcuts	93
Creating an FTP shortcut using the Embedded Web Server	93
Scanning to an FTP address	94
Scanning to an FTP address using a shortcut number	94
Scanning to an FTP address using the address book	94
Scanning to a computer	95
Scanning to a computer	95
Understanding printer menus	97
Menus list	97
Paper menu	98
Default Source menu	98
Paper Size/Type menu	98
Configure MP menu	101
Substitute Size menu	101
Paper Texture menu	101
Paper Weight menu	103
Paper Loading menu	104
Custom Types menu	105
Custom Scan Sizes menu	106
Universal Setup menu	106
Reports menu	107
Reports menu	107
Network/Ports menu	108
Active NIC menu	108
Standard Network or Network [x] menu	108
Reports menu	109
Network Card menu	109
TCP/IP menu	110
IPv6 menu	111
Wireless menu	112
AppleTalk menu	113
SMTP Setup menu	113
Security menu	114
Security Audit Log menu	114
Set Date and Time menu	115
Settings menu	116
General Settings menu	116
Copy Settings menu	121
Fax Settings menu	124
Fax Mode (Analog Fax Setup) menu	124
E-mail Settings menu	130
FTP Settings menu	133
Print Settings	136
Setup menu	136
Finishing menu	137
Quality menu	139
XPS menu	140
PDF menu	140
PCL Emul menu	140
HTML menu	143
Image menu	144
Help menu	144
Saving money and the environment	146
Saving paper and toner	146
Using recycled paper	146
Conserving supplies	146
Saving energy	147
Using Eco-Mode	147
Reducing printer noise	147
Adjusting Sleep mode	148
Using Hibernate mode	149
Adjusting the brightness of the printer display	149
Using Schedule Power Modes	150
Recycling	150
Recycling Lexmark products	150
Recycling Lexmark packaging	151
Returning Lexmark cartridges for reuse or recycling	151
Securing the printer	152
Statement of Volatility	152
Erasing volatile memory	152
Erasing non-volatile memory	152
Finding printer security information	153
Maintaining the printer	154
Cleaning the printer parts	154
Cleaning the printer	154
Cleaning the scanner glass	155
Checking the status of parts and supplies	156
Checking the status of parts and supplies on the printer control panel	156
Checking the status of parts and supplies from the Embedded Web Server	156
Estimated number of remaining pages	156
Ordering supplies	157
Using genuine Lexmark parts and supplies	157
Ordering toner cartridges	157
Ordering a maintenance kit	158
Ordering an ADF separator pad	158
Ordering an imaging unit	158
Storing supplies	159
Replacing supplies	159
Replacing the toner cartridge	159
Replacing the imaging unit	161
Moving the printer	163
Before moving the printer	163
Moving the printer to another location	164
Shipping the printer	164
Managing the printer	165
Finding advanced networking and administrator information	165
Checking the virtual display	165
Setting up e-mail alerts	165
Viewing reports	165
Configuring supply notifications from the Embedded Web Server	166
Restoring factory default settings	167
Clearing jams	168
Avoiding jams	168
Understanding jam messages and locations	169
[x]-page jam, open front door. [20y.xx]	171
[x]-page jam, open rear door. [20y.xx]	174
[x]-page jam, clear standard bin. [20y.xx]	175
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	176
[x]-page jam, open tray [x]. [24y.xx]	177
[x]-page jam, clear manual feeder. [25y.xx]	178
[x]-page jam, open automatic feeder top cover. [28y.xx]	179
Troubleshooting	181
Understanding printer messages	181
Cartridge, imaging unit mismatch [41.xy]	181
Cartridge low [88.xy]	181
Cartridge nearly low [88.xy]	181
Cartridge very low, [x] estimated pages remain [88.xy]	181
Change [paper source] to [custom string] load [paper orientation]	181
Change [paper source] to [custom type name] load [orientation]	182
Change [paper source] to [paper size] load [orientation]	182
Change [paper source] to [paper type] [paper size] load [orientation]	182
Close flatbed cover and load originals if restarting job [2yy.xx]	182
Close front door	182
Complex page, some data may not have printed [39]	183
Defective flash detected [51]	183
Error reading USB drive. Remove USB.	183
Error reading USB hub. Remove hub.	183
Fax memory full	183
Fax partition inoperative. Contact system administrator.	183
Fax server 'To Format' not set up. Contact system administrator.	183
Fax Station Name not set up. Contact system administrator.	184
Fax Station Number not set up. Contact system administrator.	184
Imaging unit low [84.xy]	184
Imaging unit nearly low [84.xy]	184
Imaging unit very low, [x] estimated pages remain [84.xy]	184
Incorrect paper size, open [paper source] [34]	184
Insufficient memory for Flash Memory Defragment operation [37]	185
Insufficient memory, some Held Jobs were deleted [37]	185
Insufficient memory, some held jobs will not be restored [37]	185
Insufficient memory to collate job [37]	185
Insufficient memory to support Resource Save feature [35]	185
Load manual feeder with [custom string] [paper orientation]	186
Load manual feeder with [custom type name] [paper orientation]	186
Load manual feeder with [paper size] [paper orientation]	186
Load manual feeder with [paper type] [paper size] [paper orientation]	186
Load [paper source] with [custom string] [paper orientation]	187
Load [paper source] with [custom type name] [paper orientation]	187
Load [paper source] with [paper size] [paper orientation]	187
Load [paper source] with [paper type] [paper size] [paper orientation]	187
Maintenance kit low [80.xy]	188
Maintenance kit nearly low [80.xy]	188
Maintenance kit very low, [x] estimated pages remain [80.xy]	188
Memory full, cannot print faxes	188
Memory full, cannot send faxes	188
Memory full [38]	188
Network [x] software error [54]	189
No analog phone line connected to modem, fax is disabled.	189
Non-Lexmark [supply type], see User’s Guide [33.xy]	189
Not enough free space in flash memory for resources [52]	189
Printer had to restart. Last job may be incomplete.	190
Reinstall missing or unresponsive cartridge [31.xy]	190
Reinstall missing or unresponsive imaging unit [31.xy]	190
Remove paper from standard output bin	190
Replace all originals if restarting job.	190
Replace cartridge, 0 estimated pages remain [88.xy]	191
Replace cartridge, printer region mismatch [42.xy]	191
Replace defective imaging unit [31.xy]	191
Replace imaging unit, 0 estimated pages remain [84.xy]	191
Replace jammed originals if restarting job.	192
Replace maintenance kit, 0 estimated pages remain [80.xy]	192
Replace unsupported cartridge [32.xy]	192
Replace unsupported imaging unit [32.xy]	192
Scanner automatic feeder cover open	192
Scanner disabled by admin [840.01]	192
Scanner disabled. Contact system administrator if problem persists. [840.02]	193
Scanner jam, remove all originals from the scanner [2yy.xx]	193
Scanner jam, remove jammed originals from the scanner [2yy.xx]	193
Serial option [x] error [54]	193
SMTP server not set up. Contact system administrator.	193
Standard network software error [54]	193
Standard USB port disabled [56]	194
Supply needed to complete job	194
Too many flash options installed [58]	194
Too many trays attached [58]	194
Unformatted flash detected [53]	194
Weblink server not set up. Contact system administrator.	195
Solving printer problems	195
Basic printer problems	195
The printer is not responding	195
Printer display is blank	197
Hardware and internal option problems	197
Cannot detect internal option	197
Tray problems	198
Paper feed problems	199
Jammed pages are not reprinted	199
Paper frequently jams	199
Paper jam message remains after jam is cleared	200
Solving print problems	200
Printing problems	200
Incorrect characters print	200
Job prints from the wrong tray or on the wrong paper	200
Large jobs do not collate	201
Multiple-language PDF files do not print	202
Print jobs do not print	202
Print job takes longer than expected	203
Printing slows down	204
Tray linking does not work	205
Unexpected page breaks occur	205
Print quality problems	206
Characters have jagged or uneven edges	206
Clipped pages or images	206
Compressed images appear on prints	207
Gray background on prints	208
Horizontal voids appear on prints	209
Incorrect margins on prints	210
Paper curl	211
Print irregularities	211
Print is too dark	213
Print is too light	214
Printer is printing blank pages	215
Printer is printing solid black pages	216
Repeating defects appear on prints	217
Shadow images appear on prints	218
Skewed print	218
Streaked horizontal lines appear on prints	219
Streaked vertical lines appear on prints	220
Toner fog or background shading appears on prints	221
Toner rubs off	222
Toner specks appear on prints	222
Transparency print quality is poor	222
Uneven print density	223
Vertical voids appear on prints	223
Solving copy problems	224
Copier does not respond	224
Scanner unit does not close	225
Poor copy quality	225
Partial document or photo copies	226
Solving fax problems	227
Fax function is not set up	227
Caller ID is not shown	228
Cannot send or receive a fax	229
Can send but not receive faxes	231
Can receive but not send faxes	232
Received fax has poor print quality	233
Solving scanner problems	233
The scanner does not respond	234
Scan job was not successful	235
Scanner unit does not close	235
Scanning takes too long or freezes the computer	235
Poor scanned image quality	236
Partial document or photo scans	237
Embedded Web Server does not open	237
Contacting customer support	238
Notices	240
Product information	240
Edition notice	240
GOVERNMENT END USERS	240
Licensing notices	241
Trademarks	241
Federal Communications Commission (FCC) compliance information statement	241
Noise emission levels	242
Temperature information	242
Waste from Electrical and Electronic Equipment (WEEE) directive	242
Product disposal	242
Static sensitivity notice	243
ENERGY STAR	243
Laser notice	243
Laser advisory label	243
Power consumption	244
Product power consumption	244
Sleep Mode	245
Hibernate Mode	245
Off mode	245
Total energy usage	245
European Community (EC) directives conformity	246
Regulatory notices for telecommunication terminal equipment	246
Notice to users of the US telephone network: FCC requirements	246
Notice to users of the Canadian telephone network	247
Notice to users of the New Zealand telephone network	248
Notice to Users in the European Union	249
Regulatory notices for wireless products	249
Modular component notice	249
Exposure to radio frequency radiation	249
Notice to users in Brazil	250
Industry Canada (Canada)	250
Taiwan NCC RF notice statement	251
Notice to users in the European Union	251
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	253