Lexmark MX310 User's Guide - Page 233
Received fax has poor print quality, Solving scanner problems
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Troubleshooting 233 Received fax has poor print quality Action Step 1 Ask the person who sent you the fax to: a Check if the quality of the original document is satisfactory. b Increase the fax scan resolution, if possible. c Resend the fax. There may have been a problem with the quality of the telephone line connection. Yes No The problem is solved. Go to step 2. Is the fax print quality satisfactory? Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. b Click Settings > Fax Settings > Analog Fax Setup. c In the Max Speed menu, click one of the following: • 2400 • 4800 • 9600 • 14400 • 33600 d Click Submit. e Resend the fax. The problem is solved. Go to step 3. Is the fax print quality satisfactory? Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. The problem is solved. Contact customer support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 234 • "Scan job was not successful" on page 235 • "Scanner unit does not close" on page 235