Lexmark MX310 User's Guide - Page 224
Solving copy problems, Copier does not respond
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Troubleshooting 224 Action Yes Step 4 Go to step 5. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Do vertical voids appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact customer support. Do vertical voids appear on prints? No The problem is solved. The problem is solved. Solving copy problems • "Copier does not respond" on page 224 • "Scanner unit does not close" on page 225 • "Poor copy quality" on page 225 • "Partial document or photo copies" on page 226 Copier does not respond Action Step 1 Check if an error or status message appears on the display. Yes No Clear the error or status Go to step 2. message. Does an error or status message appear? Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Go to step 3. Connect the power cord to the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 3 The problem is solved. Contact customer Turn off the printer, then wait for about 10 seconds, and then turn it back support. on. Did Performing Self Test and Ready appear?