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Panasonic KX-TGA4500B Telephone Equipment - Page 108

Voice mail system/automated attendant system/answering system, Problem, Cause and Solution

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Useful Information Voice mail system/automated attendant system/answering system Problem Cause and Solution The Automated Attendant System or Answering System is on, but incoming messages are not recorded. L The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (pages 54, 59 and 78). "Message full" is displayed on the base unit, and no new messages are recorded. L The remaining recording time or the number of messages which can still be recorded is 0. Erase unnecessary messages (page 59). I cannot access my mailbox by pressing F on the base unit, or M.box on the cordless handset. L Make sure that the base unit/cordless handset is in standby mode. L If four cordless handsets or the base unit and three cordless handsets are in use, you cannot access the mailbox. Try again later. L If the Automated Attendant System or Answering System is responding to four calls on separate lines, you cannot access the mailbox. Try again later. L You are too far from the base unit. Walk closer to the base unit. L If "Enter mailbox password" is displayed, the direct handset access mode is OFF. Enter the mailbox password and press Next . I cannot access a mailbox from a touch tone phone. L The Automated Attendant System or Answering System may not respond if the tones are too short to activate the unit. Press each key firmly. While recording a greeting message, the unit starts to ring and stops recording. L To answer the call, press the called line key. The recording will stop. Start from the beginning after hanging up. During playback, incoming call tone is heard. L To answer the call, press the called line key. To resume playback, press "F" after hanging up. The display does not show the name and/or number of the caller whose message is being played. L If the caller's name is not stored in the Caller List, the caller's information will not be displayed. The unit does not alert your cell phone/paging device. L The number has been entered incorrectly. L Line 1 was busy and the call to the alert number could not be made. L After three failed attempts to alert a cell phone/paging device, the unit gives up. 108 For assistance, please visit http://www.panasonic.com/phonehelp

Section	Page
Introduction	4
Accessory information	5
Expanding your phone	6
Important safety instructions	7
For best performance	9
System capabilities	10
Preparation	11
Installing the backup battery in the base unit	11
Connecting the base unit handset and AC adaptor	12
Connecting the line cords	13
Connecting the AC adaptor to the charger	15
If you subscribe to a DSL service	15
Installing the battery in the cordless handset	16
Battery charge	16
Controls and display	18
Controls	18
Using softkeys and navigation keys	21
Displays	23
Setting-up the unit before use	24
Setting the date and time	24
Setting the display language	24
Selecting the line mode	25
Selecting the dialing mode	25
Registering additional cordless handsets	25
Making/Answering Calls	28
Making calls	28
Answering calls	32
Using additional lines during a conversation	34
Intercom	35
Making an intercom call	35
Answering intercom calls	35
Transferring a call	36
Placing a call on hold	37
Swapping between two external calls	37
Conference calls	38
Useful features during a call	39
Joining in a conversation	39
Call privacy	39
Recording a conversation	40
Muting your conversation	40
Using the PAUSE key (for PBX line or long distance calls)	41
Using the FLASH key	41
For call waiting service users	41
Temporary tone dialing	42
Phonebook	43
Using the Phonebook	43
Storing names and numbers in the Phonebook	43
Finding and calling a Phonebook item	44
Editing Phonebook items	45
Erasing Phonebook items	46
Chain dial	46
Caller ID Service	47
Using caller ID service	47
Caller list	48
Viewing and calling back using the caller list	48
Editing a caller’s phone number before calling back	49
Storing caller information in the Phonebook	50
Erasing caller information	50
Voice Mail System	51
Voice Mail System	51
Setting the mailbox password	51
Listening to messages from the base unit	52
Listening to messages with the cordless handset	55
Creating and sending messages	57
Transferring a call to a personal mailbox	58
Checking the remaining recording time and number of messages	59
Erasing all messages stored in a mailbox	59
User greetings	60
Personal greetings	60
Turning the cordless handset answer mode on or off	62
Remote access	62
Remote access	63
Accessing the voice mail system remotely	63
Automated Attendant System	66
How the Automated Attendant System works	66
Setting the Automated Attendant System	67
Call transfer status	69
Call operator status	70
Answering System	71
Setting the Answering System	71
Turning on the Answering System	71
Defining the number of rings	71
Selecting the pre-recorded greeting message	71
Recording a greeting message	72
Selecting a greeting message	72
Changing a recorded message	72
Erasing a greeting message	72
Turning off the Answering System	72
Programmable Settings	73
Base programming	73
Cordless handset programming	75
Initializing base unit and cordless handset(s)	76
Clearing settings	76
Clearing the Caller List	77
Clearing the Phonebook	77
Clearing the redial list	78
Erasing messages	78
Ringer settings	79
Selecting the ringer volume	79
Selecting the ringer pattern	79
Call options	80
Auto talk	80
Caller ID edit	81
Setting up ring groups	81
Display options	82
Adjusting the LCD contrast	82
Changing the name of the cordless handset	82
Telephone settings	83
Selecting the flash time	83
Line selection for outgoing calls	83
Setting up the telephone line	84
Restricting calls	84
Message alert	85
Call screening (monitoring)	85
Notify alert	85
Automatically deleting messages	87
Checking the remaining recording time and number of messages	87
Music on hold	87
Turning the music on hold feature on or off	87
Recording music on hold	88
Erasing the current music on hold	89
Other options	89
Selecting key tone	89
Adjusting the time automatically	89
Re-registering a cordless handset with the base unit	89
Storing speed dial numbers	90
Customer support	91
Programming with direct commands	92
Using direct commands on the base unit	92
Using mailbox direct commands on the base unit	93
Using direct commands on the cordless handset	94
Useful Information	95
Wall mounting the charger	95
Cordless handset rechargeable battery replacement	96
Backup battery replacement	96
Headset (optional)	97
Belt clip	98
Reset button	99
Adding another phone	99
Error messages	100
Display messages	100
Voice messages	102
Troubleshooting	103
General use	103
Programmable settings	104
Making/answering calls, paging	104
Phonebook	105
Caller ID	106
Recharging the battery (cordless handset)	107
Voice mail system/automated attendant system/answering system	108
Frequently asked questions	109
The base unit	109
The cordless handset	109
Messages and voice mail	110
Calls	111
Lines	111
FCC and other information	112
Warranty	115
Specifications	117
Customer services	118

Match case Limit results 1 per page

Useful Information

108

For assistance, please visit http://www.panasonic.com/phonehelp

Voice mail system/automated attendant system/answering system

Problem

Cause and Solution

The Automated Attendant

System or Answering

System is on, but

incoming messages are

not recorded.

The remaining recording time or the number of

messages which can still be recorded is 0. Erase

unnecessary messages (pages 54, 59 and 78).

“

Message full

” is

displayed on the base

unit, and no new

messages are recorded.

The remaining recording time or the number of

messages which can still be recorded is 0. Erase

unnecessary messages (page 59).

I cannot access my

mailbox by pressing

on the base unit, or

on the cordless

handset.

Make sure that the base unit/cordless handset is in

standby mode.

If four cordless handsets or the base unit and three

cordless handsets are in use, you cannot access the

mailbox. Try again later.

If the Automated Attendant System or Answering

System is responding to four calls on separate lines,

you cannot access the mailbox. Try again later.

You are too far from the base unit. Walk closer to the

base unit.

If “

Enter mailbox password

” is displayed, the

direct handset access mode is OFF. Enter the mailbox

password and press

I cannot access a mailbox

from a touch tone phone.

The Automated Attendant System or Answering

System may not respond if the tones are too short to

activate the unit. Press each key firmly.

While recording a

greeting message, the

unit starts to ring and

stops recording.

To answer the call, press the called line key. The

recording will stop. Start from the beginning after

hanging up.

During playback,

incoming call tone is

heard.

To answer the call, press the called line key. To resume

playback, press “

” after hanging up.

The display does not

show the name and/or

number of the caller

whose message is being

played.

If the caller’s name is not stored in the Caller List, the

caller’s information will not be displayed.

The unit does not alert

your cell phone/paging

device.

The number has been entered incorrectly.

Line 1 was busy and the call to the alert number could

not be made.

After three failed attempts to alert a cell phone/paging

device, the unit gives up.

M.box