Compaq Armada 7700 Armada 7700 Family of Personal Computers Reference Guide - Page 176

Solving Modem Problems Continued Problem Possible Cause Solution Modem loses connection. No dial tone. The cable connection Ensure that the telephone from the telephone cable is properly line to the modem connected. is loose. Call Waiting has not been disabled. To disable Call Waiting, click StartÆSettings ÆControl PanelÆdoubleclick the Modems iconÆGeneral tab ÆDialing Properties. NOTE: If you do not know the disable call waiting code for your dialing area, contact your local telephone company. Phone service is not Verify service from the connected to the local telephone company. telephone wall jack. The modem is not responding to commands from the keyboard. To verify the modem and computer are connected: 1. Click StartÆ ProgramsÆ AccessoriesÆ HyperTerminal. 2. Go to Terminal Mode, then type AT and press Enter. s If the modem displays OK, the modem and computer are working together. s If the modem displays ERROR, or does not respond, restart the computer and repeat step 1. 3. Type ATDT and listen for a dial tone. 4. Type ATH0 to hang up. Continued Troubleshooting 16-19