Compaq Armada 7700 Armada 7700 Family of Personal Computers Reference Guide - Page 183

App A Compaq Customer Support, S

Get Compaq Armada 7700 - Notebook PC PDF manuals and user guides View all Compaq Armada 7700 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 183 highlights

A appendix COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support Call You may be able to resolve the problem using "Troubleshooting" in the online Reference Guide or in Chapter 16 of this guide. If not, run the diagnostic utilities described in Chapter 14, "Computer Setup and Diagnostics," and have the following available when you call: s The computer. s Serial number (on the bottom of the computer). s Date of purchase (on invoice). s Conditions under which the problem occurred. s Error messages that occurred. s Hardware configuration. s Type of printer connected. s Hardware and software that you are using. s Your Windows 95 product identification number (PIN). To locate your PIN number, click StartÆSettingsÆControl PanelÆdouble-click the System iconÆGeneral tab. Your PIN number is below your name. Compaq Customer Support A-1

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
Compaq Customer Support
A-1
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Preparing for a Technical Support Call
You may be able to resolve the problem using “Troubleshooting”
in the online
Reference Guide
or in Chapter 16 of this guide. If
not, run the diagnostic utilities described in Chapter 14,
“Computer Setup and Diagnostics,” and have the following
available when you call:
■
The computer.
■
Serial number
(on the bottom of the computer).
■
Date of purchase (on invoice).
■
Conditions under which the problem occurred.
■
Error messages that occurred.
■
Hardware configuration.
■
Type of printer connected.
■
Hardware and software that you are using.
■
Your Windows 95 product identification number (PIN). To
locate your PIN number, click Start
˘
Settings
˘
Control
Panel
˘
double-click the System icon
˘
General tab. Your PIN
number is below your name.