Compaq Armada 7700 Armada 7700 Family of Personal Computers Reference Guide - Page 182

Solving Printer Problems If you experience problems printing, refer to the printer documentation for instructions to run a printer self-test. If the selftest is successful, it is not a printer-specific problem. Problem Possible Cause Solution Printer will not turn on. The signal cable or power cord may not be securely connected. Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Printer will not print. Printer is not turned Turn the printer on and on or is offline. set it to online. Correct printer is not selected. Select the printer within your software program, or double-click the Printers icon in Control Panel, click the correct printer, then click FileÆSet as Default. Printer driver is not installed. In Control Panel, doubleclick PrintersÆAdd Printer, then follow instructions to install the driver for your printer. Driver is installed for a Connect the printer to the network printer that network or contact the is not connected to network administrator. the network. Printer cable is too long, unshielded, or defective. Replace the printer cable. Paper tray is empty. Fill the paper tray with paper. Set the printer to online, if necessary. Printer prints garbled Correct printer driver information. is not installed. In Control Panel, doubleclick PrintersÆAdd Printer, then follow instructions to install the driver for your printer. Cable is not connected properly. Ensure that the printer signal cable is securely connected to the computer. Cable is damaged. Replace the cable. Troubleshooting 16-25