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Dell E310dw Dell Printer Users Guide - Page 126

Printing Problems

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Printing Problems Difficulties No printout Suggestions Check that the correct printer driver has been installed and selected. Check to see if the Status Monitor (for Macintosh only) or the machine's control panel displays an error status. Check that the machine is online: • Windows®7 and Windows Server®2008 R2 Click / Start > Devices and Printers. Right-click Dell Printer E310dw and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is cleared. • Windows Vista®and Windows Server®2008 Click / Start > Control Panel > Hardware and Sound > Printers. Right-click Dell Printer E310dw. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows Server®2003 Click the Start > Printers and Faxes. Right-click Dell Printer E310dw. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows®8 and Windows Server®2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers. Right- click the Dell Printer E310dw. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. • Windows Server®2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Dell Printer E310dw. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. Check the machine is not in Power Off mode. If the machine is in Power Off mode, press and hold on the control panel, and then resend print data. The machine is not printing Press and hold X (Cancel) for about two seconds. or has stopped printing. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. Resend print data. The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and bottom when the document displays margins in your document to allow for this. on the screen but they do not show up when it is printed. The machine prints Press and hold X (Cancel) for about two seconds to cancel the current print job. unexpectedly or it prints garbage. Check the settings in your application to make sure they are set up to work with your machine. 126 Troubleshooting

Section	Page
Before You Use Your Dell Machine	15
Definitions of Notes	15
Important Note	15
Introduction to Your Dell Machine	19
Front View and Back View	19
Control Panel Overview	20
Status Messages	21
Dell Printer Hub (Windows®Only)	21
Paper Handling	25
Load and Print using the Paper Tray	25
Load and Print Paper in the Manual Feed Slot	28
Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot	28
Load and Print on Thick Paper and Labels in the Manual Feed Slot	30
Load and Print on Envelopes in the Manual Feed Slot	31
Set the Check Size	33
Unprintable Area	34
Using Special Paper	34
Print	39
Before Printing	39
Print from Your Computer (Windows®)	39
Basic Printing Methods (Windows®)	39
Print a Document (Windows®)	40
Print Preview (Windows®)	41
Change the Paper Size (Windows®)	41
Change the Orientation of Your Print (Portrait or Landscape) (Windows®)	42
Print Multiple Copies of the Same Document (Windows®)	43
Change the Media Type (Windows®)	43
Change the Resolution (Windows®)	44
Change the Print Settings (Windows®)	44
Improve Gray Printing (Windows®)	45
Improve Pattern Printing (Windows®)	46
Improve Thin Line (Windows®)	46
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	47
Print as a Poster (Windows®)	47
Print on Both Sides of the Paper (Windows®)	48
Print as a Booklet (Windows®)	51
Change the Paper Source (Windows®)	53
Advanced Printing Methods (Windows®)	54
Print in Toner Save Mode (Windows®)	55
Scaled Print (Windows®)	55
Reverse Print (Windows®)	56
Add a Watermark to the Printed Document (Windows®)	56
Print the Date, Time and PC Login User Name on the Document (Header-Footer Print) (Windows®)	57
Use a Macro from Your Computer (Windows®)	58
Adjust the Print Density (Windows®)	58
Reduce Paper Curl (Windows®)	59
Improve Toner Fixing (Windows®)	60
Skip Blank Page (Windows®)	60
Print Text in Black (Windows®)	61
Save an Archive File of the Print Data (Windows®)	61
Select a Print Profile (Windows®)	62
Add a Print Profile	62
Delete a Print Profile	62
Change the Default Print Settings (Windows®)	63
Print from Your Computer (Macintosh)	63
Print a Document (Macintosh)	64
Set Print Options (Macintosh)	64
Print in Toner Save Mode (Macintosh)	65
Print Multiple Copies of the Same Document (Macintosh)	66
Print on Both Sides of the Paper (Macintosh)	66
Change the Paper Size (Macintosh)	67
Change the Orientation of Your Print (Portrait or Landscape) (Macintosh)	68
Print More Than One Page on a Single Sheet of Paper (N in 1) (Macintosh)	68
Reverse Print (Macintosh)	69
Flip Horizontally (Macintosh)	69
Scaled Print (Macintosh)	70
Change the Media Type (Macintosh)	70
Change the Resolution (Macintosh)	71
Reduce or Enlarge Document Layout (Macintosh)	71
Change the Paper Source (Macintosh)	72
Change the Graphic Quality (Macintosh)	72
Reduce Paper Curl (Macintosh)	73
Improve Toner Fixing (Macintosh)	73
Adjust the Print Density (Macintosh)	74
Skip Blank Page (Macintosh)	74
Monitor the Status of the Machine from Your Computer (Macintosh)	74
Adjust Print Settings from the Machine's Control Panel	75
Cancel a Print Job	75
Change 2-Sided Print Settings	75
Auto Continue	76
Restore Printer Factory Settings	76
Print the Internal Font List	76
Print a List of Printer Settings	76
Test Print	76
Network	79
Get Started	79
Supported Basic Network Features	79
Select Your Network Connection Type	80
Wired Network Connection Examples	80
Peer-to-Peer Printing Using TCP/IP	80
Network Shared Printing	81
Wireless Network Connection Examples	82
Connected to a Computer with a Wireless LAN Access Point Router in the Network (Infrastructure Mode)	83
Connected to a Wireless Computer without a Wireless LAN Access Point Router in the Network (Ad-Hoc Mode)	83
Learn to Use Network Management Utilities	84
Learn about Network Management Utilities	84
What is Web Based Management?	84
Access Network Management Software and Utilities	85
Access Web Based Management	85
Locate the Machine's Network Settings	86
Locate Network Settings When Using the Dell Control Panel	86
Locate Network Settings When Using Web Based Management	86
Additional Methods of Configuring Your Dell Machine for a Wireless Network	87
Before Configuring Your Dell Machine for a Wireless Network	87
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) or AOSS™	87
How to Configure Your Wireless Network Using the One Push Method of WPS or AOSS™	88
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	88
Two Wireless Network Connection Types Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	89
How to Configure Your Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	90
Configure Your Machine for a Wireless Network in Ad-Hoc Mode (For IEEE 802.11b/g/n)	91
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID	91
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using an Existing SSID	92
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	93
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	95
Use Wi-Fi Direct™	96
Print from Your Mobile Device Using Wi-Fi Direct	96
Mobile Printing	97
Configure Your Wi-Fi Direct Network	98
Advanced Network Features	101
Print the Network Configuration Report	101
Technical Information for Advanced Users	102
Additional Network Settings for Windows®	102
Before Configuring Additional Network Settings	103
Use Web Services to Install Drivers Used for Printing (Windows Vista®, Windows®7 and Windows®8)	103
Use Web Services to Uninstall Drivers Used for Printing (Windows Vista®, Windows®7 and Windows®8)	104
Install Drivers Used for Printing for Infrastructure Mode When Using Vertical Pairing (Windows®7 and Windows®8)	104
Install Drivers Used for Printing for the Wi-Fi Direct Network When Using Vertical Pairing (Windows®8.1)	105
Available Services	106
Other Ways to Configure the IP Address	106
Configure the IP Address Using DHCP	107
Configure the IP Address Using BOOTP	107
Configure the IP Address Using RARP	107
Configure the IP Address Using APIPA	108
Configure the IP Address Using ARP	108
Reset the Network Settings to the Factory Settings	109
Print the WLAN Report	109
Wireless LAN Report Error Codes	109
Network Menu on the Dell Control Panel	111
TCP/IP	111
Ethernet (Wired Network Only)	112
Wired Status	112
MAC Address	112
WLAN Assistant (Wireless Network Only)	112
Setup Wizard (Wireless Network Only)	112
WPS/AOSS™ (Wireless Network Only)	112
WPS w/PIN Code (Wireless Network Only)	113
WLAN Status (Wireless Network Only)	113
Set to Default	113
Wired Enable (Wired Network Only)	113
WLAN Enable (Wireless Network Only)	113
Wi-Fi Direct	113
Network Reset	113
Security	117
Lock the Machine Settings	117
About Using Setting Lock	117
Set the Setting Lock Password	117
Change the Setting Lock Password	117
Turn Setting Lock On or Off	118
Before Using Network Security Features	118
Supported Security Protocols and Features	118
Security Methods for Sending Email	118
Manage Your Network Machine Securely Using Web Based Management (Web Browser)	119
Send an Email Securely	119
Configure Email Sending Using Web Based Management	120
Send an Email with User Authentication	120
Troubleshooting	125
Printing Problems	126
Network Problems	127
Error Messages	128
Where Can I Find My Dell Machine's Network Settings?	128
I Cannot Complete the Wireless Network Setup Configuration.	128
My Dell Machine is Not Found on the Network During Printer Driver Installation.	130
My Dell Machine Cannot Print over the Network.	131
My Dell Machine is not Found on the Network Even After Successful Installation.	133
My Security Settings are not Working Properly.	133
I Want to Check that My Network Devices are Working Correctly.	133
Other Problems	134
Error and Maintenance Messages	135
Clear the Paper Jam	137
Paper is Jammed in the Paper Tray	137
Paper is Jammed at the Back of the Machine	138
Paper is Jammed inside the Machine	140
Paper is Jammed in the 2-sided Tray	142
Improve the Print Quality	144
Machine Information	150
Check the Serial Number	150
Check the Firmware Version	150
Reset Functions	150
Network Reset	151
Factory Reset	151
Settings Reset	151
Routine Maintenance	155
Replace Supplies	155
Learn About The Toner Cartridge	157
Replace the Toner Cartridge	157
Learn About The Drum Unit	160
Replace the Drum Unit	160
Clean the Machine	163
Clean the Corona Wire	164
Clean the Drum Unit	166
Clean the Paper Pick-up Rollers	168
Check the Remaining Life of Parts	170
Pack and Ship Your Dell Machine	170
Machine Settings	175
General Settings	175
Set Sleep Mode Countdown	175
About Deep Sleep Mode	176
Set Auto Power Off Mode	176
Set Continue Mode	176
Set Toner Save Mode	177
Set Quiet Mode	177
Menu Table	177
Access Menus and Change Your Machine the Settings	177
Settings Table	177
Specifications	185
General Specifications	185
Print Media Specifications	186
Printer Specifications	186
Interface Specifications	187
Supported Protocols and Security Features	187
Computer Requirements Specifications	187
How to Enter Text on Your Dell Machine	191
Environmental Information Notice	195
Appendix	199
Dell™ Technical Support Policy	199
Warranty and Return Policy	200
Contacting Dell	200
Additional documents for Important Information	201
SAFETY: Laser Printer	201
SAFETY: General Safety	201
FCC Part68 comment,	201
Information regarding recycled paper	201
Requisite for R&TTE	201
Additional information for installation	202
Printing With Mopria ™	202
Glossary	205
A	205
B	205
C	206
D	206
E	206
G	207
H	207
I	207
L	208
M	208
N	208
O	209
P	209
R	209
S	210
T	211
V	211
W	211

Match case Limit results 1 per page

126

Troubleshooting

Printing Problems

Difﬁculties

Suggestions

No printout

Check that the correct printer driver has been installed and selected.

Check to see if the Status Monitor (for Macintosh only) or the machine's control panel displays

an error status.

Check that the machine is online:

• Windows

7 and Windows Server

2008 R2

Click

Start

Devices and Printers.

Right-click

Dell Printer E310dw

and click

See

what's printing.

Click

Printer

in the menu bar. Make sure

Use Printer Ofﬂine

is cleared.

• Windows Vista

and Windows Server

2008

Click

Start

Control Panel

Hardware and Sound

Printers.

Right-click

Dell

Printer E310dw.

Make sure

Use Printer Online

is not listed. If it is listed, click this option to

set the driver Online.

• Windows Server

2003

Click the

Start

Printers and Faxes.

Right-click

Dell Printer E310dw.

Make sure

Use

Printer Online

is not listed. If it is listed, click this option to set the driver Online.

• Windows

8 and Windows Server

2012

Move your mouse to the lower right corner of your desktop. When the menu bar appears,

click

Settings

Control Panel

Hardware and Sound

View devices and printers.

Right-

click the

Dell Printer E310dw.

Click

See what's printing.

If printer driver options appear,

select your printer driver. Click Printer in the menu bar and make sure that

Use Printer

Ofﬂine

is not selected.

• Windows Server

2012 R2

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View devices and

printers.

Right-click the

Dell Printer E310dw.

Click

See what's printing.

If printer driver

options appear, select your printer driver. Click

Printer

in the menu bar and make sure

Use

Printer Ofﬂine

is not selected.

Check the machine is not in Power Off mode.

If the machine is in Power Off mode, press and hold

on the control panel, and then re-

send print data.

The machine is not printing

or has stopped printing.

Press and hold

X (Cancel)

for about two seconds.

The machine will cancel the print job and clear it from the memory. The printout may be

incomplete. Resend print data.

The headers or footers appear

when the document displays

on the screen but they do not

show up when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom

margins in your document to allow for this.

The machine prints

unexpectedly or it prints

garbage.

Press and hold

X (Cancel)

for about two seconds to cancel the current print job.

Check the settings in your application to make sure they are set up to work with your machine.