HP 635n HP Jetdirect Print Server Administrator's Guide (Firmware V.36) - Page 133

Procedure 3: Resolving Printer Display Error Messages, EIOX INITIALIZING/DO NOT POWER OFF, ERROR - jetdirect firmware

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Check the following items if the configuration page does not print. 1. Did you perform the correct steps on the printer to print the configuration page? The steps required to print a configuration page vary between different printers and print servers. See the documentation supplied with your print server. For EIO and embedded print servers, a Jetdirect page typically prints along with the printer configuration page. Use the printer control panel menus. For external print servers, press the Test button on the print server. 2. Is there a print job in process? You cannot print an HP Jetdirect configuration page to the printer while a print job is in process. Wait until the print job is complete, then print the configuration page. 3. Does an error message appear on the printer control panel display? ● See Procedure 3 in this section for a list of network-related error messages and corrective actions. ● See your printer documentation for a complete list of control panel messages and corrective actions. Procedure 3: Resolving Printer Display Error Messages Check the following information to resolve network-related error messages that appear on the printer control panel display. This information assumes you have already printed a configuration page. 1. For LaserJet printers or MFPs, does the control panel display a Service Error message, such as 49.XXXX, 79.XXXX or 8X.XXXX error? ● Refer to your printer manuals to interpret the error message. ● If you upgraded the Jetdirect firmware recently, power the print server off/on. For EIO and embedded Jetdirect print servers, turn the printer off and back on again. ● Verify all connectors are fully mated. ● If possible, print an HP Jetdirect configuration page and verify all configuration parameters. To interpret HP Jetdirect configuration page messages, see HP Jetdirect Configuration Pages on page 127. ● Using the Service menu, disable the embedded HP Jetdirect print server operation. If the error message disappears when the print server is disabled, it is likely that the print server or network is causing the error. Contact your service provider. ● Record all error codes and contact your service provider. If warranty service is required, include all diagnostic and configuration pages. 2. Does EIOX INITIALIZING/DO NOT POWER OFF appear on the display? Wait for ten minutes to see if it clears. If it does not, you may need to contact your service provider. 3. Does a 40 ERROR appear on the printer's control panel display? The HP Jetdirect print server detected a break in the data communications. When this error occurs, the printer goes offline. ENWW General Troubleshooting 123

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Check the following items if the configuration page does not print.
1.
Did you perform the correct steps on the printer to print the configuration page?
The steps required to print a configuration page vary between different printers and print servers.
See the documentation supplied with your print server.
For EIO and embedded print servers, a Jetdirect page typically prints along with the printer
configuration page. Use the printer control panel menus.
For external print servers, press the
Test
button on the print server.
2.
Is there a print job in process?
You cannot print an HP Jetdirect configuration page to the printer while a print job is in process.
Wait until the print job is complete, then print the configuration page.
3.
Does an error message appear on the printer control panel display?
●
See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
●
See your printer documentation for a complete list of control panel messages and corrective
actions.
Procedure 3: Resolving Printer Display Error Messages
Check the following information to resolve network-related error messages that appear on the printer
control panel display.
This information assumes you have already printed a configuration page
.
1.
For LaserJet printers or MFPs, does the control panel display a Service Error message, such as
49.XXXX, 79.XXXX or 8X.XXXX error?
●
Refer to your printer manuals to interpret the error message.
●
If you upgraded the Jetdirect firmware recently, power the print server off/on. For EIO and
embedded Jetdirect print servers, turn the printer off and back on again.
●
Verify all connectors are fully mated.
●
If possible, print an HP Jetdirect configuration page and verify all configuration parameters.
To interpret HP Jetdirect configuration page messages, see
HP Jetdirect Configuration Pages
on page
127
.
●
Using the Service menu, disable the embedded HP Jetdirect print server operation. If the error
message disappears when the print server is disabled, it is likely that the print server or
network is causing the error. Contact your service provider.
●
Record all error codes and contact your service provider. If warranty service is required,
include all diagnostic and configuration pages.
2.
Does
EIOX INITIALIZING/DO NOT POWER OFF
appear on the display?
Wait for ten minutes to see if it clears. If it does not, you may need to contact your service provider.
3.
Does a
40 ERROR
appear on the printer's control panel display?
The HP Jetdirect print server detected a break in the data communications. When this error occurs,
the printer goes offline.
ENWW
General Troubleshooting
123