HP 8000dn Service Manual - Page 372

The following are two examples of Control Panel messages, the corresponding Event Log messages, and what the messages mean. These examples do not show the recommended action to follow to fix the problem. See table 7-5, "Alphabetical Printer Messages," on page 352 and table 7-6, "Numerical Printer Messages," on page 373 for the recommended actions for these messages. Control Panel Message Event Log Page Meaning 13.11 1B A paper jam occurred in the first C-link device configured. It is an input device (2000-sheet Input Tray or 2 x 500-sheet Input Tray) with an error code 1B. This is normally a timeout at an entry or exit sensor. 66.22.09 A hardware malfunction occurred in the second C-link device configured. It is an output device (Mailbox) with an error code 09. This is an external memory error. Note Be sure to print a configuration page to properly identify the input or output device configured. Notice that the error format only identifies the C-link device number and the device type; it does not identify which input or output device is used in the system. EIO Troubleshooting The JetDirect Configuration Page shown in figure 7-9 on page 349 contains valuable information about the current status of the EIO accessories. Before attempting to troubleshoot a network problem or notifying your network consultant of a problem, always print a Configuration Page from the Control Panel's Information Menu. If an EIO accessory is installed, the JetDirect Configuration Page prints too. See the HP JetDirect Network Interface Configuration Guide for detailed explanations of network issues. 348 Chapter 7 Troubleshooting EN