HP 8000dn Service Manual - Page 451
Print the Configuration Make sure that the Paper Handling
UPC - 088698569634
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Will not feed from Tray x when printing from application; paper path test works fine. Verify the correct paper size: 1 Tray 1: From Control Panel Paper Handling Menu. 2 Tray 2, 3, 4, or 5: Remove and reseat the paper fences in the correct position in the failing tray. Excessive Image Skew 1 Remove and reseat the paper fences (front fence in paper trays). 2 Image Skew Specifications: • 1 mm over 260 mm length • First line to leading edge 5.0 +/- 2.5 mm • Text Stretching 1% simplex 1.5% duplex Envelope • Skew 6.0 over 260 mm length • First line on envelopes to leading edge/ left margin 15 +/- 4.5 mm Loses Page Counts, Serial Number. Make sure that the serial number listed on the Configuration Page is AAXXYY9999. Print the Event Log and look for a 68 error with a page count of zero. Using the Event Log, take the page count shown at the top of the page and add the page count from any/all errors preceding any 68 errors. Use this number and enter it into the Control Panel from Service Mode. Will not print from 2000-sheet Input Tray or 2 x 500-sheet Input Tray. 1 Print the Configuration Page. Make sure that the Paper Handling Controller and 2000-sheet or 2 x 500-sheet Input Tray are listed in the Paper Handling Options section. 2 Verify that power is supplied the to the 2000-sheet or 2 x 500-sheet Input Tray. EN General Troubleshooting Information 427