HP 8000dn Service Manual - Page 374

If the EIO JetDirect Card has successfully powered up and completed its internal diagnostics, the "I/O CARD READY" message will appear. If communication is lost, an "I/O NOT READY" message appears followed by a two digit error code. Consult the HP JetDirect Network Interface Configuration Guide for further details and recommended action. The "Network Statistics" column indicates the status of network activity. Bad packets, framing errors, un-sendable packets, and collisions should be minimal. If a high percentage (greater than one percent) of these occur, contact the network administrator. All of the statistics are set to zero when the printer is powered off. A "Novell Status" block should state the Novell printer server name to which the printer is connected. If the node name reads "NPIxxxxxx" (xxxxxx = last six digits of the EIO's LAN address), the EIO card has not been configured for a Novell server (as in figure 7-9). This could indicate that the card is operating under an IPX protocol other than Novell. Consult with the network administrator if the Node Name is not present. In the TCP/IP protocol block, the default IP address is "192.0.0.192." It is acceptable to operate the printer with this default address. The error message, "ARP DUPLICATE IP ADDRESS" may appear in this block. This is also an acceptable error code if the TCP/IP protocol is not being used. Please check with the network administrator to determine the correct IP address for the printer. Verify Host System Operation Try to print to another known working printer or move the failing printer to a known working location. Verify that the correct driver is installed and operating properly. Verify Network and Server Operation Try to print the job to the printer's parallel port. Try to print from the host system through the network to another printer. Contact the network administrator for assistance. 350 Chapter 7 Troubleshooting EN