HP LaserJet 4v/mv Service Manual - Page 28

Technical Assistance HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day, 7 days a week. The ASAP system includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP service requires a touchtone phone. HP AUDIO-TIPS HP AUDIO-TIPS is an interactive voice response system providing prerecorded answers to the most frequently asked questions by HP LaserJet printer users. Helpful "System Maps" to the HP AUDIO-TIPS recordings are available by fax through HP FIRST. HP FIRST HP FIRST (Fax Information Retrieval Support Technology) is a phone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group 3 facsimile machine or fax card. Service related information includes: • Service notes (HP Authorized dealers) • Application notes • Product Data Sheets • Material Safety Data Sheets (MSDS) • Typeface and accessory information • Printer support software information • Toner information • Driver request form and Software Matrix. HP FIRST, U.S. Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to enter HP FIRST. HP FIRST, Europe Call HP FIRST at one of the following numbers: U.K., 0800-96-02-71 Belgium (Dutch), 078-111906 Switzerland (German), 155-1527 Netherlands, 06-0222420 Germany, 0130-810061 Austria, 0660-8128 For English service outside the above countries, (31) 20-681-5792. 1-20 Product Information