High capacity input feeder
................................................................................................................
371
Front door (single tray unit only)
......................................................................................
372
Right door
........................................................................................................................
373
Back cover
.......................................................................................................................
376
Motor(s) and PCA(s)
........................................................................................................
377
Paper pickup assemblies
.................................................................................................
378
Right side tray rail(s)
........................................................................................................
381
Left side tray rail(s)
..........................................................................................................
382
Lifter driver assembly
.......................................................................................................
384
6
Troubleshooting
Introduction
.......................................................................................................................................
389
Basic troubleshooting checklist
........................................................................................................
390
Factors that affect device performance
...........................................................................
390
Troubleshooting flowchart
................................................................................................................
391
Power-on self diagnostic tests
.........................................................................................
391
Step 1: Does READY appear on the control-panel display?
...........................................
391
Step 2: Can you print a configuration page?
...................................................................
392
Step 3: Does the device copy?
.......................................................................................
393
Step 4: Does the job print as expected?
..........................................................................
393
Step 5: Does the printer select media from the correct trays?
.........................................
394
Control-panel message types
...........................................................................................................
396
Control-panel messages
..................................................................................................................
397
Replacement-parts configuration
.....................................................................................................
442
Formatter and dc controller
..............................................................................................
442
Formatter (new)
...............................................................................................................
442
DC controller (new or previously installed in another printer)
..........................................
442
Guidelines for using paper
...............................................................................................................
443
Supported media weights and sizes
.................................................................................................
444
Printing internal information pages
...................................................................................................
447
Jam locations
...................................................................................................................................
448
General paper-path and jam troubleshooting
...................................................................................
449
Paper-path checklist
........................................................................................................
449
Jams in Tray 1
.................................................................................................................
450
Jams in Tray 2, or Tray 3
................................................................................................
450
Jams in the optional high capacity input feeder
...............................................................
451
Common causes of repeating jams
..................................................................................................
452
Solve general repeated jams
............................................................................................................
457
Jam recovery
....................................................................................................................................
458
Clear jams
........................................................................................................................................
459
Clear jams from the automatic document feeder (ADF)
..................................................
459
Clear jams from the stapler/stacker
.................................................................................
461
Clear jams from the output path
......................................................................................
463
Clear jams from the optional duplexer
.............................................................................
464
Clear jams from the print-cartridge area
..........................................................................
466
Clear jams from the input-tray areas
...............................................................................
468
Clear jams from the Tray 1 input area
.............................................................
468
Clear jams from the Tray 2 and Tray 3 input area
..........................................
468
Clear jams from the Tray 4/5/6 input areas
.....................................................
470
Clear staple jams
..............................................................................................................................
472
ENWW
ix