HP M5025 Service Manual - Page 432

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 5. Check connector J1506 on the HCI controller in Tray 5. 6. Check connector J312 on the dc controller. 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.03.00 Jam in Tray 6 Input delay from Tray 6 to HCI SR9 (Tray 6 feed-detect sensor). This is a mispick in Tray 6. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the Tray 4/5/6 input areas on page 470). 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 6 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 6 and the top of the output of the HCI. 4. Check HCI SR9 (Tray 6 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI controller in Tray 6. 6. Check connector J312 on the dc controller. 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.04.00 The page stayed at SR2 (duplexing-feed sensor) too long*. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the optional duplexer on page 464). 1. Remove the duplexer and check SR2 (duplexing-feed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check connector J1506 on the HCI controller in Tray 5. 402 Chapter 6 Troubleshooting ENWW