Section |
Page |
Basics |
31 |
Device comparison |
32 |
Features comparison |
33 |
Walkaround |
35 |
Device parts |
35 |
Interface ports |
38 |
Device software |
39 |
Supported operating systems |
39 |
Supported printer drivers |
39 |
Select the correct printer driver |
40 |
Universal printer drivers |
40 |
Driver Autoconfiguration |
40 |
Update Now |
41 |
HP Driver Preconfiguration |
41 |
Priority for print settings |
41 |
Open the printer drivers |
42 |
Software for Macintosh computers |
43 |
Remove software from Macintosh operating systems |
43 |
Utilities |
44 |
HP Web Jetadmin |
44 |
Embedded Web server |
44 |
Send Fax Driver |
44 |
HP Easy Printer Care software |
45 |
Supported operating systems |
45 |
Supported browsers |
45 |
Other components and utilities |
45 |
Installation and configuration |
47 |
Site requirements |
48 |
Operating environment |
50 |
I/O configuration |
51 |
USB configuration |
51 |
Network configuration |
51 |
Configure TCP/IPv4 parameters |
52 |
Set an IP address |
52 |
Set the subnet mask |
52 |
Set the default gateway |
53 |
Configure TCP/IPv6 parameters |
53 |
Disable network protocols (optional) |
54 |
Disable IPX/SPX |
54 |
Disable AppleTalk |
54 |
Disable DLC/LLC |
54 |
HP Jetdirect EIO print servers |
55 |
Installing printer memory |
56 |
To install printer memory |
56 |
Manage and maintain the device |
59 |
Use the embedded Web server |
60 |
Open the embedded Web server by using a network connection |
60 |
Embedded Web server sections |
61 |
Use HP Web Jetadmin software |
63 |
Use the HP Printer Utility for Macintosh |
64 |
Open the HP Printer Utility |
64 |
HP Printer Utility features |
65 |
Use the Administration menu |
66 |
Navigate the Administration menu |
66 |
Information menu |
66 |
Default Job Options menu |
67 |
Default Options for Originals |
67 |
Image adjustment |
69 |
Default Copy Options |
70 |
Default Fax Options |
71 |
Default E-mail Options |
72 |
Default Send to Folder Options |
73 |
Default Print Options |
74 |
Time/Scheduling menu |
75 |
Management menu |
77 |
Initial Setup menu |
78 |
Networking and I/O |
78 |
Fax Setup |
86 |
E-mail Setup |
89 |
Send Setup menu |
89 |
Device Behavior menu |
90 |
Print Quality menu |
94 |
Troubleshooting menu |
97 |
Resets menu |
106 |
Service menu |
106 |
Use information pages |
106 |
Configuring and verifying an IP address |
109 |
Identifying the TCP/IP address |
109 |
Use automatic discovery |
109 |
Set up a dynamic host configuration protocol (DHCP) |
109 |
Verifying the TCP/IP configuration |
109 |
Changing an IP address |
109 |
Change an IP address by using HP Web Jetadmin |
109 |
Change an IP address by using the embedded Web server |
110 |
Change an IP address by using the control panel |
110 |
Remote firmware updates |
111 |
Introduction |
111 |
Print the configuration page |
111 |
Printing a menu map |
112 |
Downloading the new firmware from the HP Web site |
112 |
Downloading the new firmware to the device |
112 |
Troubleshooting firmware updates |
112 |
Remote firmware update by using FTP through a browser |
114 |
Remote firmware update by using FTP on a direct network connection |
115 |
Remote firmware update through a local MS Windows port |
116 |
Windows NT 4.0, Windows 2000, Windows XP, Windows XP or Windows 2003 |
116 |
Remote firmware update through a USB port |
117 |
Remote firmware update through an MS Windows network |
118 |
Remote firmware update for UNIX systems |
119 |
Remote firmware update by using the LPR command |
119 |
Remote firmware update through HP Web Jetadmin |
120 |
Manage supplies |
122 |
Supplies life |
122 |
Approximate print-cartridge replacement intervals |
122 |
Manage the print cartridge |
122 |
Print-cartridge storage |
122 |
Use genuine HP print cartridges |
122 |
HP policy on non-HP print cartridges |
122 |
Print-cartridge authentication |
123 |
HP fraud hotline and Web site |
123 |
Replace supplies and parts |
124 |
Supply replacement guidelines |
124 |
Change the print cartridge |
124 |
Perform preventive maintenance |
127 |
Preventive maintenance for the print engine |
127 |
The ADF maintenance kit |
127 |
Clean the device |
128 |
Clean the exterior |
128 |
Clean the scanner glass |
128 |
Clean the scanner lid backing |
129 |
Clean the ADF |
130 |
Clean the print engine paper path |
130 |
Theory of operation |
133 |
MFP system overview |
134 |
Print engine |
136 |
Basic sequence of operation |
136 |
Power-on sequence |
137 |
Engine control system |
137 |
DC controller PCA |
138 |
High-voltage power-supply PCA |
139 |
Low-voltage power-supply PCA |
142 |
Video interface control |
143 |
Laser/scanner system |
143 |
Image-formation system |
144 |
Electrostatic latent-image formation block |
146 |
Step 1: primary charging |
146 |
Step 2: laser-beam exposure |
146 |
Development block |
147 |
Step 3: developing |
147 |
Transfer block |
148 |
Step 4: image transfer |
148 |
Step 5: separation from the drum |
148 |
Fuser block |
149 |
Step 6: fusing |
149 |
Drum-cleaning block |
149 |
Step 7: drum cleaning |
149 |
Print cartridge |
149 |
Memory tag |
150 |
Pickup-and-feed-system |
151 |
Cassette paper size and presence detection |
154 |
Upper and lower cassette pickup mechanism |
155 |
Multiple-feed prevention mechanism |
157 |
Tray 1 (multipurpose tray) pickup mechanism |
158 |
Skew-correction mechanism (registration) |
159 |
Fuser/delivery block |
160 |
Loop control |
160 |
Jam detection |
161 |
Duplexing unit |
163 |
Duplexing reverse/feed operation |
164 |
Duplexing feed operation |
165 |
Duplexing horizontal registration function |
166 |
Duplexing unit jam detection |
167 |
1 x 500-sheet and 3 x 500-sheet high-capacity input feeder |
168 |
Pickup/feed operation |
170 |
HCI pickup mechanism |
172 |
Lift-up operation |
173 |
Multiple-feed prevention mechanism |
175 |
HCI jam detection |
177 |
Scanner component |
178 |
ADF |
180 |
Input tray |
180 |
ADF simplex printing operation sequence |
180 |
ADF duplex printing operation sequence |
181 |
Multifeed operation |
182 |
End of a scan job operation |
183 |
Paper pick and separation operation |
183 |
Deskew |
184 |
Stapler/stacker component |
185 |
Overview |
185 |
Basic operation |
186 |
Control system |
187 |
Feed/stack system |
190 |
Staple system |
205 |
Removal and replacement |
207 |
Removal and replacement strategy |
208 |
Introduction |
208 |
Required tools |
209 |
Types of screws |
209 |
Service approach |
210 |
Before performing service |
210 |
After performing service |
210 |
Parts removal order |
211 |
User-replaceable parts |
212 |
Print cartridge |
213 |
ADF separation pad and pickup and feed roller assemblies (removal and replacement) |
214 |
Transfer roller |
217 |
Tray 1 pickup roller (multipurpose paper pickup roller) |
218 |
Tray 1 separation pad assembly (multipurpose pad assembly) |
219 |
Tray 2 and Tray 3 pickup rollers (paper pickup roller assembly) |
221 |
Tray 2 and Tray 3 separation pad assembly (separation block assembly) |
223 |
Tray 4, Tray 5, and Tray 6 pickup and feed rollers (paper feed roller assembly) |
224 |
Fuser |
225 |
Duplexer |
228 |
Formatter cover and cage |
229 |
Hard drive |
231 |
Fax PCA |
232 |
ADF |
233 |
ADF assembly |
234 |
ADF input tray sensors |
236 |
Separation floor assembly |
238 |
Diverter |
240 |
Jam cover |
241 |
Hinge assemblies |
243 |
Float assembly |
244 |
White backing |
247 |
Front end cover (cap) |
249 |
Rear end cover (cap) |
251 |
ADF PCA and wire harness |
254 |
Input tray |
256 |
Scanner |
257 |
Control panel |
258 |
Scanner controller board (SCB) and cover |
260 |
Scanner assembly |
262 |
Glass assembly and top cover |
265 |
Optic assembly |
270 |
To reinstall the drive belt and optic assembly |
276 |
Page sensors |
279 |
Transmission assemblies and slide rail |
280 |
Stapler/stacker (HP LaserJet M5035xs only) |
283 |
Stapler/stacker assembly |
284 |
Stapler PCA |
287 |
Rear cover |
288 |
Left door |
289 |
Output bin |
290 |
Duplex cover |
291 |
Left cover |
292 |
Right and left rear covers |
294 |
Front door and stapler unit cover |
296 |
Output bin stay (support arm) |
300 |
Rear inner cover |
301 |
Stack cover |
302 |
Stapler unit |
303 |
Paper feed assembly (stapler) |
305 |
Alignment and jogger guide assembly |
306 |
Install the alignment and jogger guide assembly |
310 |
Jogger guide unit |
313 |
Front door interlock switch |
316 |
Print engine (base unit) |
318 |
Formatter cover |
320 |
Face-down cover |
321 |
Left door |
322 |
Left upper cover |
323 |
Rear cover |
325 |
Front cover |
326 |
Face-down side cover |
330 |
Top inner cover |
332 |
Front inner cover |
334 |
Right door |
336 |
Lower left cover |
338 |
Left rear cover |
341 |
Top cover |
342 |
Right rear inner cover |
343 |
Right rear cover |
345 |
Left rear inner cover |
346 |
Print cartridge door |
348 |
Registration assembly |
355 |
Fuser pressure release assembly |
358 |
Fuser |
359 |
Paper delivery assembly |
360 |
Paper feed assembly (base unit) |
362 |
Reinstall the paper feed assembly |
363 |
Fuser fan |
368 |
Fuser motor |
369 |
Laser/scanner |
370 |
Low-voltage power supply assembly |
372 |
Interconnect PCA assembly |
375 |
High-voltage power supply |
377 |
Lifter drive assembly |
384 |
DC controller PCA |
387 |
Upper cassette pickup assembly |
389 |
Lower cassette drive assembly |
392 |
Main motor |
393 |
Lower cassette pickup assembly |
398 |
High capacity input feeder |
401 |
Front door (single tray unit only) |
402 |
Right door |
403 |
Back cover |
406 |
Motor(s) and PCA(s) |
407 |
Paper pickup assemblies |
408 |
Right side tray rail(s) |
411 |
Left side tray rail(s) |
412 |
Lifter driver assembly |
414 |
Troubleshooting |
417 |
Introduction |
419 |
Basic troubleshooting checklist |
420 |
Factors that affect device performance |
420 |
Troubleshooting flowchart |
421 |
Power-on self diagnostic tests |
421 |
Step 1: Does READY appear on the control-panel display? |
421 |
Step 2: Can you print a configuration page? |
422 |
Step 3: Does the device copy? |
423 |
Step 4: Does the job print as expected? |
423 |
Step 5: Does the printer select media from the correct trays? |
424 |
Control-panel message types |
426 |
Control-panel messages |
427 |
Replacement-parts configuration |
472 |
Formatter and dc controller |
472 |
Formatter (new) |
472 |
DC controller (new or previously installed in another printer) |
472 |
Guidelines for using paper |
473 |
Supported media weights and sizes |
474 |
Printing internal information pages |
477 |
Jam locations |
478 |
General paper-path and jam troubleshooting |
479 |
Paper-path checklist |
479 |
Jams in Tray 1 |
480 |
Jams in Tray 2, or Tray 3 |
480 |
Jams in the optional high capacity input feeder |
481 |
Common causes of repeating jams |
482 |
Solve general repeated jams |
487 |
Jam recovery |
488 |
Clear jams |
489 |
Clear jams from the automatic document feeder (ADF) |
489 |
Clear jams from the stapler/stacker |
491 |
Clear jams from the output path |
493 |
Clear jams from the optional duplexer |
494 |
Clear jams from the print-cartridge area |
496 |
Clear jams from the input-tray areas |
498 |
Clear jams from the Tray 1 input area |
498 |
Clear jams from the Tray 2 and Tray 3 input area |
498 |
Clear jams from the Tray 4/5/6 input areas |
500 |
Clear staple jams |
502 |
Solving image-quality problems |
505 |
Solve print-quality problems |
505 |
Solve copy-quality problems |
505 |
Print-quality problems associated with media |
505 |
Print-quality problems associated with the environment |
506 |
Print-quality problems associated with jams |
506 |
Image defect examples |
506 |
Light print (partial page) |
508 |
Light print (entire page) |
509 |
Specks |
510 |
Dropouts |
511 |
Lines |
513 |
Gray background |
513 |
Toner smear |
515 |
Loose toner |
515 |
Repeating defects |
517 |
Repeating image |
517 |
Misformed characters |
518 |
Page skew |
519 |
Curl or wave |
520 |
Wrinkles or creases |
520 |
White lines |
521 |
Tire tracks |
521 |
White spots on black |
522 |
Scattered lines |
522 |
Blurred print |
523 |
Random image repetition |
523 |
Solve copy-quality problems |
524 |
ADF image-quality problems |
524 |
Blank page (ADF) |
524 |
Page skew (ADF) |
525 |
Horizontal lines (ADF) |
525 |
Image shifted (ADF) |
525 |
Unexpected Image (ADF) |
526 |
Flatbed glass image-quality problems |
526 |
Poor uniformity (flatbed) |
526 |
Poor uniformity gradual (flatbed) |
526 |
Lamp inverter failure (flatbed) |
526 |
Streaks on page (flatbed) |
527 |
Unexpected results (flatbed) |
527 |
Solve copy problems |
527 |
Media-handling problems |
527 |
Performance problems |
529 |
Troubleshooting communication interfaces |
530 |
Check communications |
530 |
Troubleshooting the EIO |
530 |
Jetdirect page |
530 |
Boot key sequences |
532 |
Low-level boot key sequences |
533 |
Mid-level boot key sequences |
534 |
High-level boot key sequences |
534 |
Control-panel boot sequence calibration |
535 |
Engine test (formatter removed) |
535 |
Service menu |
537 |
Accessing the service menu |
537 |
Service ID |
539 |
Restoring the service ID |
540 |
Convert the service ID to an actual date |
540 |
Troubleshooting menu |
541 |
Accessing the troubleshooting menu |
541 |
Calibrate the scanner |
545 |
Use the control panel |
546 |
Control-panel layout |
546 |
Home screen |
547 |
Buttons on the touchscreen |
548 |
Control-panel help system |
548 |
Solve fax problems |
549 |
Solve sending problems |
549 |
Solve receiving problems |
550 |
Solve e‑mail problems |
552 |
Validate the SMTP gateway address |
552 |
Validate the LDAP gateway address |
552 |
Diagrams |
553 |
ADF |
553 |
Sensors (ADF) |
553 |
Wiring diagram (ADF) |
554 |
Scanner |
555 |
Components (scanner) |
555 |
Wiring diagram (scanner) |
556 |
Stapler/stacker |
557 |
External panels and covers (stapler/stacker) |
557 |
Sensors (stapler/stacker) |
558 |
PCA (stapler/stacker) |
559 |
Wiring diagram (stapler/stacker) |
560 |
Engine (base unit) |
561 |
Engine (base unit) |
561 |
Interface connections (engine) |
562 |
External panels and covers (engine) |
563 |
Major components (engine) |
565 |
Motors and fans (engine) |
566 |
PCAs (engine) |
567 |
Sensors and switches (engine) |
568 |
DC controller PCA connectors (engine) |
569 |
DC controller input/output signals (engine) |
571 |
Wiring diagrams (engine) |
576 |
Timing diagram (engine) |
578 |
High capacity input feeder |
579 |
External covers and panels (HCI) |
579 |
Major components (HCI) |
580 |
Motor(s) and PCA(s) (HCI) |
581 |
Sensors (HCI) |
582 |
Wiring diagrams (HCI) |
583 |
Repetitive defect ruler |
584 |
Interlocks and linkages |
585 |
Print cartridge and MFP contacts |
593 |
Known issues |
595 |
Control-panel ESD disruption |
595 |
Clearing a jam from the right (print cartridge) side |
595 |
Loading Tray 2/3/4/5 with letter or A4 media |
596 |
The stapler/stacker only staples letter and A4 media |
596 |
Formatter cage does not properly seat |
596 |
RFU with a SCB firmware upgrade |
596 |
RFU with a DC controller firmware update |
596 |
EIO device does not properly seat |
596 |
Print cartridge cannot be removed |
596 |
False left door open error message |
597 |
Dark or flickering control-panel display |
597 |
Fuser edge overheat slowdown |
597 |
Parts and diagrams |
599 |
Parts |
601 |
How to use the parts lists and diagrams |
602 |
Types of screws |
602 |
Related documentation and software |
603 |
Accessories, supplies, and whole unit components |
603 |
Automatic document feeder (whole unit) |
612 |
Front end cover (ADF) |
614 |
Hinges (ADF) |
616 |
Base assembly (ADF) |
618 |
Backbone assembly (ADF) |
620 |
Jam Cover (ADF) |
624 |
Pickup roller assembly (ADF) |
626 |
Separation pad assembly (ADF) |
628 |
Separation floor assembly (ADF) |
630 |
Scanner assembly base |
632 |
Carriage assembly (scanner; optical assembly) |
634 |
Scanner top assembly |
636 |
Scanner controller board (SCB) assembly |
638 |
Scanner lid sensor assembly |
640 |
Scanner transmission drive assembly |
642 |
Stapler/stacker assembly main body |
644 |
Paper feed assembly (stapler/stacker) |
648 |
Alignment and jogger assembly (stapler/stacker) |
650 |
Stapler assembly (stapler/stacker) |
654 |
Stapler/stacker PCA |
656 |
Print engine external covers and panels |
658 |
Cartridge door assembly (print engine) |
662 |
Internal components (print engine 1 of 3) |
666 |
Internal components (print engine; 2 of 3) |
670 |
Internal components (print engine; 3 of 3) |
674 |
Paper delivery assembly (print engine) |
678 |
Lifter drive assembly (print engine) |
682 |
Fuser drive assembly (print engine) |
684 |
Lower drive assembly (print engine) |
686 |
Upper cassette (print engine) |
688 |
Lower cassette (print engine) |
692 |
Upper cassette pickup assembly (print engine) |
696 |
Lower cassette pickup assembly (print engine) |
700 |
Registration assembly (print engine) |
704 |
Paper feed assembly (print engine) |
706 |
PCA assemblies (print engine) |
708 |
Fuser (print engine) |
710 |
Fuser pressure release assembly (print engine) |
714 |
High capacity input (HCI) 1X500 feeder main body |
716 |
High capacity input (HCI) 3X500 feeder main body |
720 |
Lifter drive assembly (HCI) |
724 |
Cassette (HCI) |
726 |
Paper pickup assembly (HCI) |
730 |
HCI PCA assemblies |
734 |
Alphabetical parts list |
736 |
Numerical parts list |
794 |
Specifications |
853 |
Physical specifications |
854 |
Electrical specifications |
855 |
Acoustic emissions |
856 |
Operating environment |
856 |
Service and support |
857 |
Hewlett-Packard limited warranty statement |
857 |
Customer self repair warranty service |
858 |
Print cartridge limited warranty statement |
859 |
HP Customer Care |
860 |
Online Services |
860 |
Telephone support |
860 |
Software utilities, drivers, and electronic information |
860 |
HP direct ordering for accessories or supplies |
860 |
HP service information |
860 |
HP service agreements |
860 |
HP Easy Printer Care software |
861 |
HP support and information for Macintosh computers |
861 |
HP maintenance agreements |
862 |
On-site service agreements |
862 |
Next-day on-site service |
862 |
Weekly (volume) on-site service |
862 |
Repacking the device |
862 |
Extended warranty |
863 |
Regulatory information |
865 |
FCC regulations |
866 |
Environmental product stewardship program |
867 |
Protecting the environment |
867 |
Ozone production |
867 |
Power consumption |
867 |
Toner consumption |
867 |
Paper use |
867 |
Plastics |
867 |
HP LaserJet print supplies |
868 |
HP print supplies returns and recycling program information |
868 |
Paper |
868 |
Material restrictions |
869 |
Disposal of waste equipment by users in private households in the European Union |
869 |
Material Safety Data Sheet (MSDS) |
870 |
For more information |
870 |
Telecom statement |
871 |
Declaration of conformity |
872 |
Safety statements |
873 |
Laser safety |
873 |
Canadian DOC regulations |
873 |
VCCI statement (Japan) |
873 |
EMI statement (Korea) |
873 |
EMI statement (Taiwan) |
873 |
Laser statement for Finland |
873 |