HP M5025 Service Manual - Page 447

Table 6-2 Control-panel messages (continued) Control panel message Description 13.46.00 Jam inside left door 13.46.00 Jam inside lower left door Paper did not leave SR7 (output sensor). 13.90.00 Unprintable Jam The media was too long for the duplexer. Recommended action 5. Check the duplexer for paper or other obstructions in the duplex path. Also check the duplexer for damage. If the duplexer is damaged, replace the duplexer. 6. Check connector J310 on the dc controller. 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 1. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the output path on page 463). 2. Check for paper or other obstructions in the paper path on or around SR7 (delivery sensor). 3. Verify that the fuser and the pressure release assembly are seated and operating correctly. 4. Verify that sensor SR7 is working correctly. Repair it or replace it if necessary. 5. If a duplexer is used, inspect the paper path to the duplexer for obstructions or damage. 6. Check connector J310 on the dc controller. 7. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the optional duplexer on page 464). 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between ENWW Control-panel messages 417