HP M5025 Service Manual - Page 436

Table 6-2 Control-panel messages (continued) Control panel message Description Recommended action 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.12.00 Jam inside duplexer Duplexer refeed jam. The page did not reach SR2 (duplexer-refeed sensor). Clear the jam following the instructions on the control panel display or the instructions in this manual (see Clear jams from the optional duplexer on page 464). 1. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller. NOTE See also, General paperpath and jam troubleshooting on page 449. 13.12.07 Stapler jam inside front stapler door Stapler jam. 1. Open the front door, remove the staple cartridge, and perform the following The stapler could not complete its cycle but tasks: was able to return to the home position. ● Lift the small tab at the green dot to release the staples. ● Remove any damaged staples. ● Lock the staple cartridge by pressing the small tab until it clicks into place. ● Reinstall the staple cartridge. 2. If the problem persists, install a new staple cartridge. 3. If, after installing a new staple cartridge, the problem perisists, remove the staple 406 Chapter 6 Troubleshooting ENWW